Service Customer

Catherine Porter

Newbury Park, California *****• 805-***-**** • *********.*******@*******.***

Profile

Business professional and paralegal with over 20 years work experience in developing, implementing and managing internal business processes affecting the bottom line. Adaptive strategic thinker with ability to meet daily challenges and find effective solutions. Success oriented individual with high energy, a positive attitude and a good sense of humor. Proven ability to accomplish multiple tasks and meet tight deadlines. Highly developed written, oral and interpersonal communication skills.

Legal Contracts Workers Compensation Risk Mitigation

Procurement Human Resources SOP/Technical Training

Operations Management

Hippa

Cost Containment

Informed Consent

Accounting

Budgets

Professional Experience

R & D Transportation, Inc., Camarillo, California 2016 - 2018 Transportation Brokerage utilized by the California Regional Centers and School Districts that provides the coordination and management for scheduling, billing, contract administration, customer service and quality assurance for field operations for the disabled community. Contract Administrator and Vendorization for new Service Providers

Managed and tracked in access of 160 contracts with three regional centers for residential and commercial transportation providers for the disabled community.

Vetted potential service providers regarding eligibility requirements for new vendors/contractors. Discussed service expectations, compliance items, and conducted internal screening process to evaluate if they would meet contract and service expectations.

On boarded and procured 12 new vendors within 11 months.

Designed, implemented and trained employees on the usage of Smart Sheet to track daily work flow status for new transportation service providers to increase onboarding vendorization turnaround timelines and create transparency across all departments internally and externally. J.D. Power & Associates, Westlake Village, California 2015 Market Research Firm representing the Voice of the Customer to drive improvement of products and services through analysis, statistics, economists, consultants, and experts in demographics. Temporary Position - Contracts Administrator

Responsible for practice areas of Energy/Utilities, Licenses, Corp Comm, Government, Media Studies, US Auto and European OEMS.

Reviewed Proprietary, Syndicated, License, Revenue Share, Mirco-Site, Government and Merchandise Agreements.

Input, and maintained contracts in JD Edwards for financial statement accuracy.

Processed in excess of 200 contracts generating approximately $16.5M in revenue.

Gathered and analyzed data for expense reimbursable for client invoicing.

Generated month end revenue reports for management and updated client address book database. St. Jude Medical, Sylmar, California 2010 - 2014

$5.503B publicly traded manufacturer of Medical Devices specializing in cardioverter defibrillators

(ICDs), pacemakers, cardiac resynchronization therapy (CRT) devices and deep brain stimulation Contracts Associate

805-***-**** Catherine Porter Page 2

Responsible for the Western Territory of the United States supported Field Clinical Engineers sites and provided regular contract status updates to necessary stakeholders.

Negotiated contract language and budgets with universities, hospitals and cardiac private practices for approximately 300 Clinical Study and Research Agreements annually for IDE and Post Market clinical trials.

Reviewed informed consents to ensure GPC's and adherence to legally applicable federal, state, local laws and regulations that govern human subject protections in a clinical trial.

Negotiated Cross Divisional Master Agreements with universities and large health facilities which aided in the reach of a larger patient population.

Negotiated Facility Use, Business Agreements and prepared contract amendments pursuant to study protocol revisions.

Received an Excellence Award for Outstanding Performance and Customer Service to Internal and External Customers.

Amgen, Inc., Thousand Oaks, California 2003 - 2009

$15B publicly traded Biotechnology Company

Senior Associate Contract Management, Global Strategic Sourcing (2004 - 2009) Drafted approximately 230 contracts annually with clinical research service providers for clinical drug studies, with over $400MM in contractual obligations. Facilitated and crafted Master Service, Quality, Confidential Disclosure, Clinical Trial Service, and Consulting Service Agreements for multiple therapeutic areas. Prepared Requests for Information (RFI) and Requests for Proposals (RFP) for procurement of clinical services. Supported Clinical Development, Commercial Operations and Finance departments in developing and administering budgets and processing of associated payments, guaranteeing study deliverables were met timely.

Saved $1.5MM by consolidating multiple suppliers assisted in writing business requirements and validating company spend of $12MM for translation services.

Project lead on RFI and RFP for selection of associated hservice provider.

Gathered and analyzed data and made recommendations for initiative to reorganize internal department to reduce costs $300K annually, eliminating duplicative processes and gaining efficiencies.

Prepared extensive spreadsheets for study-related contracts detailing multiple line budget requirements, reducing accounting errors and improving contract negotiation and execution timelines. Amgen -Temporary Position - Medical Trials Specialist (2003- 2004) Analyzed study parameters, drug types, budgetary requirements and milestones to prepare Contract Grant Agreements, drug request forms, and investigational contract review forms. Monitored and collected quarterly patient accrual numbers to update milestone status of Contract Grant Agreements for investigator initiated studies.

Designed Study Status Summary tool to track filing, submittal and collection of legally required documents, streamlining process resulting in considerable time savings and improved accuracy.

Implemented spreadsheet tool to catalog and combine study patient enrollment information with contract milestone requirements, automating payment generation and improving customer relations. Allied Interstate, Inc., Westlake Village, California 2002 - 2003 Debt recovery and accounts receivable management company Executive Assistant to Chief Sales Officer

Prepared PowerPoint presentations, expense budgets, expense reports and monthly commissions for sales department with revenue of $200MM annually.

Prepared client revenue trend analysis reports and revenue goal objectives, enabling sales force to review account status and forecast potential client needs. 805-***-**** Catherine Porter Page 3

Revised and restructured client database for upper management, creating multiple search capabilities and gaining efficiency.

JAKKS Pacific, Inc., Malibu, California 2002-2002

$320MM publicly traded toy manufacturing company

Temporary Position - Human Resources Representative Restructured Human Resources Department to support over 200 employees in 6 different locations, centralizing communication to ensure legal compliance. Negotiated outside recruiter contracts, reducing permanent placement fees 20%. Composed sexual harassment investigation process for managers to follow based on California law requirements, reducing company’s exposure to potential lawsuits. Emed, Inc., Westlake Village, California 2000 -2001 Manufacturer and distributor of medical equipment

Operations Manager

Hired staff, composed job descriptions, conducted annual reviews, drafted sales representative agreements, implemented policies and procedures manual addressing safety issues.

Selected benefit packages and company insurance policies; set up 125 Cafeteria Plan creating a tax benefit to both company and employees.

Reclassified company’s workers compensation codes, resulting in a $40K annual savings.

Created and implemented Customer Care Questionnaire for sales representatives tying representatives’ commission to customer satisfaction, improving customer service 90%.

Introduced technical call forms to handle customer inquiries, providing more timely issue resolution. Team Manufacturing, Inc., Rancho Dominguez, California 1993 - 2000 Sheet metal fabrication and metal stamping company Human Resources Manager

Created and implemented loss prevention safety orientation program, saving approximately $100K in workers compensation premium over a three-year period.

Wrote employee human resources policy and procedures manual, improving company culture.

Investigated and prepared workers compensation injury reports, instituted modified work duty to support vocational rehabilitation, processed subpoenas, garnishments and wage assignments. Education

California Lutheran University - Business Law

Paralegal Certification, Center for Legal Studies, California State University, Monterey Bay 2005 Technical Skills

Oracle Clinical, Optika, JDEdwards and SAP Accounting Systems, eRoom and DiCarta Contract Databases,Cognos Report Writer, eClinical Study Status, Mail Merge, Excel, DocUSign, Smartsheet

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