Sales Customer Service

Excellent communication, leadership and interpersonal skills. Expert in dealing corporate sales, business development, client relations, marketing and administration. Also, experienced working with nonprofit and volunteer activities with organizations such as Vibha and Clearbrook.

Education and Certifications:

●Bachelor in English (Delhi University, India)

●Computer course Microsoft (NIIT, India)

●Diploma in Sales and Marketing (National Institute of Sales and Marketing)

●Intermediate skills in Excel.

Summary of Qualifications:

●Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills.

●Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder.

●Ability to build productive relationships with business users, test teams, development teams and clients across functional and technical disciplines and thus generating accurate and detailed business requirements.

●Proficient in the use of various business and office management applications such as MS Office, Word, MS PowerPoint, MS Excel, Outlook, Gmail for Business Apps & other lead management applications.

Professional Experience:

27th Investments Oct 2017- till date

Office Administration

Leverage strong multitasking skills to manage customer service, data entry, invoicing, inventory control, merchandising, returns processing, and purchasing.

Respond to customer inquiries in person and over the phone; liaise with cross-functional teams in support of customer needs.

Identified areas for improvement in policies, procedures, and business processes and delivered strategic recommendations to senior management on key issues.

Answered phones, distributed incoming mails and operated basic office equipment.

Provided Clerical Support to agents and brokers.

T.J. Maxx Oct 2015 - till date

Sales Associate

●Various responsibilities included leading customer relationship, shopping experience and Building long term relationship.

●Developed tactical and strategic planning leading to happy experience for customers in compliance with organization policies.

●Managed store sales floor performing various merchandising functions and providing quality customer service.

The Myers Group Mar 2014 till May 2014

(Contract)

The company provides reliable healthcare survey research, call center support and consulting services to help improve the quality of health care.

Data Entry

●As a lead Survey Auditor, led the Survey Administration Department in analyzing customer satisfaction surveys, identified gaps and provided recommendations to improve survey processes.

●Administered and audited quality, processes compliance leading to the overall risk reduction for operations delivery.

●Analyzed and reported quality metrics to various levels within the organization.

●Collaborated cross-functionally leading to friction less operations and delivery processes.

Everest Technologies Sep 2013 till May 2014

IT Company that believes in success oriented solution by placing the IT professionals according to their matched skills.

Recruiter

●As an Admin person, my day to day responsibility was to work with IT professionals and to understand their skills sets and to make them feel comfortable and to inform how as a company can help them.

●As a recruiter i used to looks for the new candidates online thru various online resources and make cold calls and evaluate if they are the right candidate for the job.

●Try to meet the deadline to ensure the on-time by finding the right candidate.

●Validated applicant's references and communicated with previous employers to qualify capabilities and verify work history.

●Followed up with the clients to evaluate Temporary employee performance and client satisfaction.

Jet Airways Mar 1997 till Dec 2000

One of the leading airlines in India operating both international and internal flights by maintaining high end customer service and quality.

Business Development Executive

●As a Business Development Executive, managed sales and client management for corporate clients (B2B) and business partners.

●Achieved yearly sales target of INR 150k.

●Planned new strategies to enhance the sales through business development with other corporation like Hotels, Resorts and other International airlines resulting in additional revenue stamps for Jet Airways.

●Managed team of 10 people and have always achieved and maintained above average in customer satisfaction score for their boarding experience.

●Negotiated and closed long-term contracts with VIP customer and Executives in India leading to steady revenue stream for Jet Airways.

●Participated in marketing research and presented strategic opportunities to Jet Airways management for improving customer satisfaction and enhancing long term loyalty.

●Worked with the Company marketing team to maximize revenue related to Company Aircraft business by approaching new companies and hotels and offering them company special discount and making them aware how they can benefit.

●Prepared Sales Plans and Forecasts for nominated accounts.

●Ensured full compliance with contracting requirements and due diligence processes.

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