IT Support Sp ecialist

Diana Popal, MBA, BSc, ITS Consultant, Information and Technology Solution

******@****.*** +1-202-***-**** +1-551-***-****

World BANK HEADQUARTERS, 1850 I St NW, Washington, DC 20009

Professional Objective

Career move into business and technical management to better utilize my professional career, business knowledge and experience.

Career and Education Summary

I hold MBA in Business Administration with Major of General Management from the University of Assam Don Bosco, India, and completed Bachelor of Computer Science from Kabul University, Afghanistan.

My experience spans over ten years in information technology, HR, administration and finance. I am proficient in business analysis, operations management, coordination, networking, team management and organization.

Born and raised in Afghanistan during extreme difficult times and being able to get an education and pursue a career, I am well prepared to take any professionally or personally challenges.

Experience

World Bank Group www. worldbankgroup.org

IT Solution Consultant, ITSCS – Washington DC, USA Dec 2016– June 2018

Providing enterprise level of IT support to users such as diagnosing and troubleshooting applications, PC issued and applying best resolving practice within scheduled time. Taking actions/ distribution on assigned remedy tickets. Manage Active Directory, installation and configuration of software and hardware. Uphold Windows Assets Management and records. Maintain record of ITS assets life cycle, managing IT assets inventory in PCIM.

United Nations Children’s Fund – UNICEF www.unicef.org

Data Center Consultant, ICT Operations – ITSSD, New York, USA Jan– Nov 2016

ICT Assistant, ICT Operation, Kabul, Afghanistan 2008 – 2014

As consultant my role were infrastructure data center support which covered the entire range of ITSSD monitoring and backup systems. I used multitude types of monitoring tools and applications, took proactive actions and escalating hierarchal or functionally as needed to support UNICEF operations globally.

In Afghanistan as ICT member, I was responsible to support IT services apps and hardware issues to above 280 clients. I was in charge to provide and present induction trainings and IT clinics for clients’ on migration and deployment of new/ existed rollouts. I managed a well operational support system in Afghanistan and maintained IT admin, IT finance responsibilities and maintained the truck records of IT assets life cycle and inventories.

Woodbridge Public Auto Auction – WPAA www.wpaa.net

Accounting Officer, Virginia, USA 2015 – 2016

As accounting officer my responsibilities were developing weekly and monthly financial reports showing analysis of financial accounts transactions, managing inputs of sales and invoices in QuickBooks. Maintained general ledger of sales, purchases and updated the sales journals of financial transactions. Maintained debiting and crediting of account management teams.

International Foundation Election System – IFES http://www.ifes.org

Training Officer, Kabul, Afghanistan 2007 - 2008

As a trainer I conduct diverse level of computer knowledge trainings to Independent Election Commission (IEC) clients and commissioners. Identified staff trainings needs, designed and compiled training programmes to IEC colleagues. Used questioner surveys to evaluate trainings and ensured employees received statutory required training.

United Nation Office of Projects and Services – UNOPS http://www.unops.org

Admin/ HR Assistant, Kabul, Afghanistan 2006 - 2007

Preformed administrative tasks such as billing and invoices payments, circulating vacancies and preparing personal files.

United Nation World Food Programme – UN WFP http://www.wfp.org

ICT Technician, Kabul, Afghanistan

2005 – 2006

Started internship and continued as ICT technician with UNWFP, I was responsible to provide enterprise different level of IT support to local clients, and managed ICT administrative supports.

Awards and Publications

Performance Award of Recycling Event, World Bank Group 2017

Staff Best Performance Award, 2012 UNICEF working on emergencies and completing goals

Recognition Latter from UASA: Staff Association Voice Chair Person Afghanistan

Appreciation of performance from IEC Commissioners for the support and trainings to IEC staff and commissioners.

Trainings And Professional Certification

AWS Solution Architect Certified, 2018

Cisco Networking Professional Certified 2005

Microsoft Windows Server 2008 Certification 2012

Creativity Workshop, New York 2014: How to be creative and how to overcome to the situation that we can’t handle.

IPSAS: Accounting for Inventories, Accounting for Employee and Benefits, Accounting for Provision, Contingent, Liability and Contingent Assets. Online Training 2010 UNICEF

UN Prevention of Harassment, Sexual harassment and Abuse of Authority in working place. 2011

BRIDGE: Building Resources In Democracy Government and Election. IFES 2007

Excelling as Supervisor. UNICEF 2012

Programme Process Course –PPP. UNICEF, 2009

Gender Equality UN Coherence and You. UNICEF 2011

Using Effective Business Communication : UNICEF 2009

Education

Don Bosco University, Assam, India 2014 - 2016

M.B. A (Master of Business Administration Major in General Management)

Computer Science, Kabul University, Kabul Afghanistan

Bachelor of Information Technology: 2002- 2005

Skills

Cloud & Online Services: Office365 Administration, AWS (EC2, S3, VPC, CloudFront), OneDrive, Box.

Operating System: MS Windows Family, Mac OS,

Servers & Protocols: Active Directory, DHCP, DNS, NAT, IP Routing, LAN Switching, TCP/IP.

Virtualization: Hyper-V, VMware Datacenter Virtualization, Veeam

Security Tools & Frameworks: VPN, eZconnect, Anti Viruses

Action Request System: Remedy Corporation System and Service Management Business

Financial Programmes : SAP, Quick Book, ProMS

Personal Info

Date of Birth: 18-05-1982 Place of Birth: Afghanistan, Kandahar

Gender: Female Nationality: Afghan

Marital Status: Single

Languages: Pashto (Native), English (fluent), Persian and Dari (Fluent) Urdu (Fluent) Arabic (Basic)

References

Will be share upon request

Signature Diana Popal 18-04-2018

I certify that all statements hereinbefore, that support my résumé are true according to my opinion and belief.

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