Service Representative Medical

J G

* ****** **** ****, *****, PA ***** H: 717-***-**** *************@*****.***

Dedicated Direct Support Professional adept in building patient rapport and carrying out basic health and wellness tasks to ensure patient comfort and safety. Aiming to secure a new role which will leverage a passion for altruism illustrated across 26 years of experience in working with individuals who are diagnosed with developmental disabilities.

State regulations knowledge

Behavioral management

Community integration

Progress documentation

First aid and safety

Medication administration

Managing deadlines

Feeding assistance

Policy and program development

Healthy meal preparation

Information collection

Staff coaching

Positive behavior modeling

Consumer and family advocacy

Consumer-focused care

Notary and Customer Service Representative, 03/2015 to Current Runkle's Notary • Tag • Title – York, PA

Looked for signs of fraud or coercion and refused notarization. Checked documents and identifying credentials for all parties. Administered oath to document signers to obtain affirmation of truth. Updated journal with names and dates for permanent record. Entered title and vehicle information into database. Received and processed paperwork for titles, new license plates and renewals. Provided each member of the public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.

Collected taxes and fees, submitted payments and issued receipts. Home Health Care Provider, 01/2013 to 03/2015

Visiting Angels – York, PA

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W H

Monitored progress and documented any status changes accordingly. Assisted disabled clients in any way necessary to facilitate independence and well-being. Transported individuals to medical appointments and other errands. Developed rapport with patients to create a safe and trusting environment for care. Worked to improve and enhance patient lives through effective and compassionate care. Supervised daily activities and provided assistance when needed. Maintained a clean, safe and well-organized patient environment. Direct Support Professional, 07/2001 to 01/2005

A Michael St Peters – York, PA

Monitored progress and documented any status changes accordingly. Worked to improve and enhance consumer lives through effective and compassionate care. Administered medication as directed by physician.

Supervised daily activities and provided assistance when needed. Ensured safety and well-being of each consumer in alignment with care plan. Assisted disabled clients in any way necessary to facilitate independence and well-being. Maintained a clean, safe and well-organized patient environment. Developed rapport with consumers to create a safe and trusting environment for care. Completed entries in log books, journals and care plans to document accurately report patient progress.

Residential Program Supervisor, 03/2011 to 07/2012 Bell Socialization Services – York, PA

Established staff schedules and assignments based on facility needs and equipment availability. Performed monthly inventory and maintained office and medical supply counts. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.

Extensive experience working in homes with disabled adults. Trained new staff on quality control procedures.

Assisted consumers with daily functions.

Followed infection control procedures.

Responded to incidents by following company policies and submitting the appropriate reports to the Supervisor.

Communicated instructions in personal hygiene and care to individuals to promote self-reliance. Scheduled physician and therapeutic appointments for residents, transporting and accompanying them to each visit.

Scheduled physician and therapeutic appointments for residents, transporting and accompanying them to each visit.

Residential Program Supervisor and Direct Support Profession, 08/1994 to 07/1998 Community Services Group – York, PA

Ensured safety and well-being of each patient in alignment with care plan. Administered medication as directed by physician.

Developed rapport with patients to create a safe and trusting environment for care. Transported individuals to medical appointments and other errands. Supervised daily activities and provided assistance when needed. Completed entries in log books, journals and care plans to document accurately report patient progress.

Monitored progress and documented any status changes accordingly. Assisted disabled clients in any way necessary to facilitate independence and well-being. Worked to improve and enhance patient lives through effective and compassionate care. Maintained a clean, safe and well-organized patient environment. High School Diploma: 1994

York Suburban Senior High School - York, PA

Associate of Arts: Practical Nursing, N/A

York County Technical School - York, PA

Certification: Emergency Medical Technician, 1995

Harrisburg Area Community College - Harrisburg, PA E

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