Office Customer

Nikhil Vinod Devadiya

A/* Shaikh Chawl

Abdul Wahab Compound

Kalina Masjid Lane, Kalina

Santacruz (E) Mumbai - 400098

Objective

I would describe myself as sincere and result oriented individual with a passion for excellence. I seek a position in your esteemed organization using my knowledge and experience.

Personal Information

Name : Nikhil Vinod Devadiya

Sex : Male.

Religion : Hindu.

Date of Birth : 9th September, 1989.

Marital Status : Single.

E-Mail ID : **************@*****.***

Language Know : English, Hindi, Marathi &.Gujrathi

Educational Information

Passed S.S.C with FIRST CLASS from Maharashtra Board.

Passed H.S.C with FIRST CLASS from Maharashtra Board.

Passed B.Com with FIRST CLASS from Mumbai University.

Functional Areas Of Expertise

Operating Systems: Windows, Ms-Office and computer literate.

Work Experience

1.Experience of working in Events & exhibitions as a free Lancer for a period of 3 years.

2.Hapag-Llyod Global Services Ltd

It is a 6th largest Shipping Liner in the world and it is a back office dealing with all the formalities of a documentation to help in creation of Bill of Lading.

Position: Senior Customer Coordinator.

Duration: July-2010 to March-2016

Job Profile: Working for US Export Documentation (US Southeast documentation)

Coordinate with customers for any queries with regards to their bill of ladings, payments and rating, to send reminders to customers for Shipping Instructions based on the Documentation cut off time.

Prepare bills of lading; check items to be shipped against shipping instructions to ascertain that quantities, destination, and routing are correct.

To check if free time is applicable per the customer’s contract with the company.

To update Database for daily work done (BL manifestation, Correction and Releasing), Compile data about pending shipments and keep a follow up to update the necessary details for completion.

Coordinate with Area doc centre (ADC) for customer specifics and any new destination country specifics, Working on mails received from Area office, Destination office and ensuring completion of pending shipments so smooth functioning at destination.

Updating any corrections or amendments required by the customers once draft is sent to the customers, Coordinate with the destination or area office if amendments are to be made once vessel reaches destination to get confirmation and Releasing of Seaway Bills and completing OBL.

Mentoring, training of fresh Candidates. In this process have Lead, guided, and trained employees performing related work

3.Hapag-Llyod Private Limited.

Position: Customer service Coordinator

Duration: April-2016 to Present.

Job Profile: Working for booking desk for HL India office.

Attending to customer queries and Booking requests until departure of vessel.

Receive, evaluate and administer update requests from Customer

Communicate with Customers in case of exception handling of Shipments, Advise transhipment status to customer, if requested.

Clean up system after vessel departure i.e. tallying booking in system with the port onboard report.

Creation of bookings with in TAT period and send confirmation to customer.

Liaise with operation for various port permission & day to activities.

Follow up with customer for booking, container status & exception.

Advise customer vessel schedule, cut offs & transshipment status, Update customers on schedule/cut-off changes.

Coordination with customers, destination team and transshipment office for booking related process.

Liaise with ED for container placement and container linkages, Liaise with Operations and Sales.

Follow up with customers for container pick up status and planning for their shipments.

Nikhil Vinod Devadiya.

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