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Manager Customer Service

Location:
القبله, Kuwait City, Kuwait
Posted:
July 13, 2018

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Resume:

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Bilal Alfraihat

Restaurant Manager

at Al Shaya / Veranda Restaurant luxury dining

Location: Al Kuwait, Kuwait

Education : Bachelor's degree, Hotels

Experience: 12 Years

CONTACT

Location: Al Kuwait, Kuwait

Name: Bilal Alfraihat

Mobile Phone: +965.99932069

Country: Al Kuwait, Kuwait

Email Address: ac58v5@r.postjobfree.com

LAST ACTIVITY: 2018-07-03 REF.: CV43718173

TARGET JOB

Target Job Title: Restaurant Manager

Career Level: Mid Career

Target Job Location: Kuwait

Employment Type: Full Time Employee

Target Monthly Salary: KWD 900 ( USD 2,975)

Notice Period: 3 months or less

PERSONAL INFORMATION

Birth Date 23 November 1982 (Age: 35)

Gender Male

Nationality Jordan

Residence Country Al Kuwait, Kuwait

Name in Arabic بلال ا ل ف ر يح ات

2/3

EXPERIENCE (12 YEARS)

August 2012 - Present

Restaurant Manager

at Al Shaya / Veranda Restaurant luxury dining

Location: Al Kuwait, Kuwait

Company Industry: Hospitality/Tourism/Travel

Job Role: Customer Service and Call Center

Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus. Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation. September 2008 - July 2012

Restaurant Supervisor and Royal Villa Private Butler at Kempinski Hotel Ishtar Dead Sea

Location: Aqaba, Jordan

Company Industry: Catering/Food Services/Restaurants Job Role: Management

I was the incharge on the Royal Villa looking after the Top VIPs guest by giving them the maximum of the satisfaction, managing the housekeeping, recreation, maintenance, food and beverages service and selection of menus handling the in room dining outlet for 385 rooms in the hotel and the resort. June 2006 - July 2008

Catering Waiter

at Marriott Hotel Amman

Location: Amman, Jordan

Company Industry: Catering/Food Services/Restaurants Job Role: Customer Service and Call Center

Catering and Banqueting, setting up the buffet abd floors. preparing the meeting rooms and be on the service. EDUCATION

Bachelor's degree, Hotels

at Hotels management

Location: Jordan

April 2006

3/3

SKILLS

Ability to work under pressure Accuracy

Adaptability Administering medication

Advising people

Level: (Expert)

Analyzing problems Assembling equipment

Attention to detail Auditing fi nancial data

Level: (Intermediate)

Expressing ideas Extracting information

Finding missing information Following

instructions

Level: (Intermediate)

Risk taking Running meetings Sales ability

Screening telephone calls Self-motivated

Selling ideas

Level: (Intermediate)

looking after the details and and personalize

the service experience.

Level: (Expert)

lead by examples

Level: (Expert)

LANGUAGES

English

Level: (Intermediate)

Arabic

Level: (Native)



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