Manager Customer Service
Resume:
Bilal Alfraihat
Restaurant Manager
at Al Shaya / Veranda Restaurant luxury dining
Location: Al Kuwait, Kuwait
Education : Bachelor's degree, Hotels
Experience: 12 Years
CONTACT
Location: Al Kuwait, Kuwait
Name: Bilal Alfraihat
Mobile Phone: +965.99932069
Country: Al Kuwait, Kuwait
Email Address: *************@*****.***
LAST ACTIVITY: 2018-07-03 REF.: CV43718173
TARGET JOB
Target Job Title: Restaurant Manager
Career Level: Mid Career
Target Job Location: Kuwait
Employment Type: Full Time Employee
Target Monthly Salary: KWD 900 ( USD 2,975)
Notice Period: 3 months or less
PERSONAL INFORMATION
Birth Date 23 November 1982 (Age: 35)
Gender Male
Nationality Jordan
Residence Country Al Kuwait, Kuwait
Name in Arabic بلال ا ل ف ر يح ات
2/3
EXPERIENCE (12 YEARS)
August 2012 - Present
Restaurant Manager
at Al Shaya / Veranda Restaurant luxury dining
Location: Al Kuwait, Kuwait
Company Industry: Hospitality/Tourism/Travel
Job Role: Customer Service and Call Center
Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus. Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation. September 2008 - July 2012
Restaurant Supervisor and Royal Villa Private Butler at Kempinski Hotel Ishtar Dead Sea
Location: Aqaba, Jordan
Company Industry: Catering/Food Services/Restaurants Job Role: Management
I was the incharge on the Royal Villa looking after the Top VIPs guest by giving them the maximum of the satisfaction, managing the housekeeping, recreation, maintenance, food and beverages service and selection of menus handling the in room dining outlet for 385 rooms in the hotel and the resort. June 2006 - July 2008
Catering Waiter
at Marriott Hotel Amman
Location: Amman, Jordan
Company Industry: Catering/Food Services/Restaurants Job Role: Customer Service and Call Center
Catering and Banqueting, setting up the buffet abd floors. preparing the meeting rooms and be on the service. EDUCATION
Bachelor's degree, Hotels
at Hotels management
Location: Jordan
April 2006
3/3
SKILLS
Ability to work under pressure Accuracy
Adaptability Administering medication
Advising people
Level: (Expert)
Analyzing problems Assembling equipment
Attention to detail Auditing fi nancial data
Level: (Intermediate)
Expressing ideas Extracting information
Finding missing information Following
instructions
Level: (Intermediate)
Risk taking Running meetings Sales ability
Screening telephone calls Self-motivated
Selling ideas
Level: (Intermediate)
looking after the details and and personalize
the service experience.
Level: (Expert)
lead by examples
Level: (Expert)
LANGUAGES
English
Level: (Intermediate)
Arabic
Level: (Native)
Contact this candidate