Office Service

Shunte Jones

**** ******* *** • Bronx, NY ***** • 786-***-**** • *****@****.***

Career Profile

Confident, resourceful, and highly dedicated business professional with more than 10 years’ experience in administrative support. Recognized as being reliable and detailed-oriented with the ability to thrive in both independent and collaborative work environments.

• General Accounting • Travel Coordinating • Office Administration

• File & Data Archiving • MS Office Proficient • Computer Operations

• Client Relations • Analysis & Problem Solving • Accounts Payable & Receivable Key Accomplishments

• Recognized for having exceptional communication skills and quality assurance delivery.

• Serviced 100 to 300 clients daily through email, automated, and voicemail correspondence domestic and international.

• Reconciled over 250 past due account statements before they escalated to collections.

• Assisted management in training newly hired staff members on policies and procedures. Professional Experience

UNIQLO, New York, NY 2017/Present

Retail Service Associate:

• Assess daily goals and stats to maximize gross profit.

• Maintain brand and operational standards.

• Logging online orders and processing sales transactions Interval International, Miami, FL 2012-April

Resort and Financial Services Representative:

• Performed back office functions as a liaison between Interval International and affiliate resort vacation clubs such as Hyatt, Preferred Residences, Royal Caribbean, and a platform of several other organized resort vacation clubs.

• Maintained complete knowledge of each resort policy and procedure.

• Provided administrative and support services to resort property owners regarding contracts, products, accounts, travel requests, and web navigation.

• Assisted upper management and client representatives with email correspondence, account synchronization, data filing, creating department memos, drafting meeting agendas, conducting team briefings, and production floor support.

• Operated MS office and several various software applications to capture and analyze client data, establish and renew existing accounts, process travel plans, and collect HOA and service fees against property ownerships.

• Resolved conflicts by evaluating issues to proactively isolate problems quickly and produce positive results. Interval International, Miami, FL 2006-2012

Marriott Vacation Assistance Advisor:

• Facilitate travel request and client relocation for both MVCI and non-MVCI property owners.

• Established accounts, space banked timeshare weeks, entered and tracked client data through various system applications.

• Co-managed system waitlist and observed inventory control records.

• Provided routine client consultations with demonstrated knowledge of domestic and international travel. Precision Response Corporation, Miami, FL 2005-2006 Expedia Travel Consultant:

• Created itineraries for hotel, car, and airline reservations through web and Worldspan software.

• Coordinated leisure time activities, performed rate research, and processed booking cost.

• Aided clients with matters regarding passports, visas, standbys, ticket exchanges, and refunds. Education

University of Phoenix, Phoenix, AZ

Associate of Arts Degree in Business 2016-2018

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