Customer service, multi-tasking
Resume:
Proficient in Microsoft Word, Excel & PowerPoint TAM card PILB card (Private
Investigator’s Licensing Board) Sheriff’s card Health card Worked with monitoring alarms and dispatch through the DICE and Matrix Automation System Trained new central station operators Handled a high volume call center environment, processing burglar and fire alarms as well as dispatching security guards Tracked monitored our dispatched guards Provided notification customers alarm activity coordinate dispatch security guards, service technicians fire services Responded to inbound service calls maintain service ticket system Monitored equipment ensure proper operation efficiency Started out operator promoted supervisor Skills
CPR/ First Aid Certified
Proficient in Microsoft Word, Excel &
PowerPoint
Cashier, Cash handling experience
Bilingual (English & Spanish)
Great multitasker
Self-starter and a quick learner
Friendly, outgoing and enthusiastic
Experience
AUGUST 2017 – PRESENT
Warehouse Manager / Alarmco Inc., Las Vegas
Work with the inventory control side of the DICE Automation System.
Verify inventory figures by comparing them to physical counts of stock, investigate and correct any discrepancies. Conduct semiannual truck inventories as well as semiannual main warehouse inventories.
Match order forms with invoices and record the necessary information for accounts payable.
Pack and unpack deliveries to be stocked on shelves in the warehouse and in the service trucks.
Clean maintain supplies, tools, equipment and storage areas in order to ensure compliance with safety regulations and OSHA requirements.
Test equipment as well as send equipment in for repair if it is not in working order.
Daily replenishment of service truck stock and pull equipment needed the following day for an install job.
OCTOBER 2014 – AUGUST 2017
Central Station Supervisor / Alarmco Inc., Las Vegas
Worked with monitoring alarms and dispatch through the DICE and Matrix Automation System.
Trained new central station operators.
Handled a high volume call center environment, processing burglar and fire alarms as well as dispatching security guards.
Tracked and monitored our dispatched guards.
Provided notification to customers of alarm activity and coordinate the dispatch of security guards, service technicians and fire services.
Responded to inbound service calls and maintain service ticket system.
Monitored the equipment to ensure proper operation and efficiency.
Started out as an operator and was promoted to supervisor. Jessica
Williams
********@****.***
www.linkedin.com/in/mrs-jessicawilliams
SEPTEMBER 2014 – OCTOBER 2014 (TEMP WORK)
Buser / Vino’s Ristorante, Cannery, Las Vegas
Rolled silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Filled salt, pepper, sugar, cream, condiment, and napkin containers.
Served beverages to patrons, and prepare or serve specialty dishes at tables as required.
Prepared hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Collected payments from customers.
Removed dishes and glasses from tables or counters, take them to kitchen for cleaning.
Cleaned tables or counters after patrons have finished dining. MAY 2014 – AUGUST 2014
Cashier / Sam’s Club, Las Vegas
Greeted customers entering and exiting the establishment.
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Balanced my till at the end of the day to ensure the amounts are correct.
Maintained a clean an orderly checkout area and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Received payment by cash, check, credit cards, or automatic debits.
Stocked the items back on the shelf that were left at the register.
Also served as a gas station attendant, monitored the pumps and occasionally was a cart pusher.
MARCH 2014 & MARCH 2015 (TEMP AS NEEDED)
Parts Inventory / Major Car Dealerships, Las Vegas Matched paperwork with the corresponding shelf, counted the stock items and recorded the data manually. The second year I counted stock items and entered in the recorded data in the computer.
Education
AUGUST 2010- JUNE 2014
Las Vegas High School / Las Vegas, NV
Activities: Ceramics (2011, 2012, 2013, 2014), Member of tumbling team, yearbook editor (2007, 2008) Honors: AP probability and stats (2012), English honors (2010, 2011, 2012, 2013), Spanish honors (2010, 2011), Biology honors (2010, 2011)
Courses: Health, Psychology, Forensic Science
Work cards
TAM card
PILB card (Private Investigator’s Licensing Board) Sheriff’s card
Health card
Accomplishments and Achievements
Certified - Central Station Alarm Association Level 1 Operator Certified – Central Station Alarm Association Level 2 Operator Certified – Telephone Doctor Customer Service Skills Training Employee of the Month- September 2017
Chairman of the Safety Committee 2016-Present
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