Customer Service Office Assistant

Professional Summary

Work History

Education

Affiliations

K B

**** ******** **** *****, *********, NC 28216 • Home: 704-***-**** • ********@*****.*** Sales-oriented travel guru with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Seeking a challenging position to provide exceptional service and quality obtained from years of hands-on experience in the corporate industry. Travel Agent, 07/2015 to 02/2018

D B Get Aways – Charlotte, NC

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Arranged travel accommodations for groups, couples, executives and special needs clients. Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed.

Manager, 11/2015 to 09/2017

Lifestyle Barber, Inc. – Charlotte, NC

Immediately addressed issues with customers so that they could be successfully resolved. Answered customer telephone calls promptly and in an appropriate manner. Coordinated between billing department and customers to resolve problems. Office Assistant, 06/2010 to 08/2015

Davis Realty Co. – Charlotte, NC

Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Ordered all office supplies including ink cartridges, toner, and paper. Master of Arts: Public Administration, 2015

Strayer University - Charlotte, NC

Bachelor of Arts: Human Services Studies, 2013

Queen's University - Charlotte, NC

Associate of Applied Science: Human Services Technology, 2011 Central Piedmont Community College - Charlotte, NC Member, Alpha Kappa Alpha Sorority, Inc., 2013 to Current Member, Order of the Eastern Star, 2013 to Current

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