Customer Service Professional Experience

Location:

Posted:

July 12, 2018

Alec J. Torres

***** ** *** ***** ******** Pines, Florida • (305) 546 – 9080

LinkedIn: www.linkedin.com/in/alec-torres • ********@*****.***

KEY SKILLS

C++

Java

SQL * MySQL

KALI UBUNTU Tools

Troubleshooting

Customer Service

EDUCATION

Masters in Cyber Security Current

Florida International University Miami, FL

Bachelor of Science in Computer Science May 2016

Nova Southeastern University (NSU) Fort Lauderdale, FL

Minor: Information Assurance

PROFESSIONAL EXPERIENCE

Computer Repair Technician Current

Control. Alt. Repair. Pembroke Pines, FL

Repairs residential computers constantly facing difficult situations and having to be innovative in repairs

Creating a network of clientele and hoping to expand into the marketing aspect of business

Substitute Teacher Current

Pembroke Pines Charter Middle School Pembroke Pines, FL

Manages several students in classes upwards of 40 students.

Works with a team of teachers to create a diverse curriculum to target all student’s needs.

Aids in parent conferences to ensure student action plans were created and executed.

Mini Canes Staff August 2015

University of Miami Miami, FL

Managed and distributed resources in limited supply, often utilizing improvisation to ensure the children’s summer camp program ran efficiently.

Worked with a team of camp counselors to provide solutions to daily problems.

OIIT.TSS November 2014

Nova Southeastern University Fort Lauderdale, FL

Imaged computers daily for the University to ensure all clients had the proper software.

Managed work orders from the University staff and faculty to complete various tasks such as replacing a graphics card or fixing a software error.

Knowledge of saving & transferring data based on the situation.