Program Manager Quality

SKILLS

PROFESSIONAL SUMMARY

WORK HISTORY

REBECCA ROTTMAN

(H) 775-***-**** • **************@*****.*** • 2793 SW Old Orchard, Portland, OR 97201

Effective and dedicated program manager seeking a meaningful position in community improvement opportunities.

Copy editing

Self-directing

Critical thinking

Grant writing

Good at building relationships

Innovative

Active listening

Jun 2012 - Current

Portland OR, Oregon

Program Manager for Quality Improvement Initiatives / The Oregon Patient Safety Commission

Directed and managed simultaneous quality improvement projects under a grant funded by the Centers for Disease Control and Prevention.

Improved success of program by making proactive adjustments to operations, e.g., hired consultants to complete healthcare facility infection control assessments.

Managed project deadlines and monitored milestones through completion stage.

Executed contracts in timely and accurate manner.

Met with project stakeholders from the CDC and Oregon Health Authority on a regular basis to assess progress and make adjustments.

Identified process improvements in the day-to-day functioning of the department such as work delegation, technology implementation and automation of processes.

Implemented strategies to increase program effectiveness based on program participants feedback and program assessments. Contributed ideas to concept development, strategic planning and program operations.

Led the planning and achievement of goals and objectives consistent with the agency mission.

Introduced and implemented new projects to expand scope of organization's engagement and to increase patient safety within community.

Interviewed and successfully recommended team members for hire. Developed comprehensive training programs covering areas such as infection prevention and quality improvement in healthcare. Collaborated with a team of faculty to develop Fundamentals of Infection Prevention 101 and 102 for acute care, ambulatory surgery centers and long-term care facilities

Designed training courses to promote communication and peer to peer learning among healthcare staff

Solicited feedback from clients to assess program success and uncover opportunities for improvement.

Drafted post-event evaluations, compiled results and recommended changes for future events.

Planned and launched innovative, creative and effective communications campaigns for new projects and educational courses.

Collaborated with communications team on marketing materials. Defined and tracked campaign effectiveness and adjusted strategies accordingly.

Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.

Cultivated and managed relationships with "client", vendors and community/national partners such as the Agency for Healthcare Research and Quality and local and county government employees

Leveraged professional relationships to develop new project opportunities.

Prepared and gave presentations to clients and other project stakeholders.

Planned events such as conferences, virtual learning sessions and meetings.

Managed administrative logistics of events planning, including registration, contract signing, fee collection, event booking and event promotions.

Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation. Nov 2008 - Jun 2012

Portland, OR

Care Provider / Northwest Senior Management

Was appointed lead caregiver for difficult quadriplegic patient Adapted environments to meet changing physical and mental conditions.

Kept individuals safe by removing hazards and correcting problems. Partnered with team of registered nurses to achieve overall well-being of all patients.

Certified that equipment and supplies were properly maintained for quality patient care and safety.

EDUCATION

MY VALUES

Assisted patients with bathing, dressing, hygiene and grooming, feeding, lifting and transferring.

Assisted patients with daily functions.

Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Performed monthly inventory and maintained care and medical supply counts.

Trained new staff on care plan and protocol

Extensive experience working in homes with disabled children and adults.

2012

Portland, OR

Masters of Public Administration in Policy Innovations Portland State University

2009

Reno, NV

Bachelor of Arts in English Literature

University of Nevada - Reno

Self-awareness

Accountability

Kindness

Community

Collaboration

Efficiency

Civic engagement

Knowledge

Respect for all people

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