Customer Service Front Desk

Gabriela Gonzalez

Monterey Park, CA ***** • *.**********@*****.*** • 323-***-****

OBJECTIVE

Motivated and resourceful individual who is seeking an opportunity in the criminal justice administrative field that will help build and grow my career. Diligent with exceptional communication skills. Able to take the initiative; driven to succeed and exceed goals.

EDUCATION

Bachelor of Arts Degree in Criminal Justice October 2017

Associate of Arts Degree in Criminal Justice July 2016

Platt College - Alhambra, CA

Coursework completed in:

Report Writing

Criminology, Criminal Law

Corrections, Juvenile Justice

Investigations and Surveillance

Gangs and drugs

Private Security

Homeland Security and Terrorism

Law and Ethics

CERTIFICATIONS/LICENSES/SKILLS

Fingerprint Classification - December 2013 to Present

Guard Card - March 2016 to March 2019

LANGUAGES: English and Spanish

VOLUNTEER/COMMUNITY SERVICE

Volunteer at LAPD's Robbery and Homicide Division completing clerical/administrative work from 2014-2015

Volunteer at Hollenbeck Police Station completing clerical/administrative work in 2016

WORK EXPERIENCE

Clerk

Superior Court of California- Los Angeles, CA Dec. 2017 to Present

Built customer relationships, assisted temporary judges, answered complaint questions

Utilized multiline phone system, front desk operations, scheduled assignments

Application reviews, filing, inventory, customer support

Supervisor

Aramark - Glendale, CA Dec. 2016 to Dec. 2017

Responsible for managing shifts and assisting as barista as necessary.

Perform inventory and provide exceptional customer service.

Secretary

O.E.R. Dental Laboratory - Alhambra, CA Sept. 2008 to Oct. 2016

Accounts receivable and payable, filing, as well as ordered supplies as needed.

Managed front desk operations, utilized multiline phone system and answered client inquiries.

Receptionist

Dr. Lili Mirtorabi Orthodontics - El Monte, CA Feb. 2015 to Jan. 2016

Verified insurance benefits and took payments as needed.

Filed paperwork as needed and completed inventory when necessary.

Answered phones, scheduled appointments and checked patients in and out.

Customer Service/ Receptionist/ Sales Associate

JcPenny - Montebello Town Center - Montebello, CA Oct. 2014 to Jan. 2015

Met and exceeded individual Sales Goals.

Built customer relationships, assisted customers, made customer recommendations.

Ensured the desk was always attended, cashier duties.

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