Sales Customer Service

Theresa M. Kelly

**** *. ***** **., ************, PA 19148 • C: 267-***-****

• E: ****************@******.***

Objective: To achieve an operations position that will continue to develop my skills in the customer service and sales divisions including but not limited to inside sales, customer and product support, and strategic development.

PROFESSIONAL EXPERIENCE

Operations and Sales Support December 2010 – Present

Brite Star Manufacturing Inc., Philadelphia, PA

Domestic and International Sales Associate:

oEstablish and execute targeted sales and marketing campaigns for increased opportunities within specific geographic territories defined by CEO and National Sales Director.

oComplete all facets of operations for the sales cycle including but not limited to quotes, orders, fulfillment, and invoicing.

oDevelop yearly sales ca

oImplement a telephone and email sales campaigns for current, past, and prospective customers with goals to ensure awareness of new products and recover previous customers.

oManage customer mailing lists, pricelists, product catalog creation, and reporting for traditional and digital sales.

oCoordinate and Manage tradeshow attendance and exhibiting in Atlanta, Chicago, & Las Vegas tradeshows.

oManage Philadelphia and Hong Kong sales showroom to include sales meetings and optimizing product displays to facilitate increased sales.

oMonitor and track all domestic and international product line sample and inventory shipments for customers.

Office Support Manager:

oManage staff of 3 people with responsibilities including creative marketing design, front desk, phone system, human resources, accounts payable, and customer hotline support and resolution.

oDevelop and maintain annual intern program.

Retail Seasonal Store Operations:

oProcess and hire seasonal employees for retail store generating approximately 600k in annual revenue.

oOrganize and purchase all third party vendors of over 400 items sold in retail store.

oOversee and approve all marketing materials for retail store including outdoor radio and direct mail advertising.

Domestic Customer Counter Supervisor 2003 - 2008

United Parcel Service, Philadelphia, PA

Domestic Operations Support:

oManage staff of 17 employees.

oDevelop and implement package retrieval process resulting in an increase in response time of 10%.

oResolve and process complex customer disputes and claims.

oOversee all employee operational and safety training, and performance reviews.

Theresa M. Kelly

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International Customer Supervisor 2001 - 2003

United Parcel Service, Philadelphia, PA

International Operations Support:

oManage Staff of 10 employees

oResponsible for all aspects of international operations including import/export package auditing and documentation, preparation and transmittal of all invoices to U.S. Customs.

oDevelop and implement employee training regarding U.S. Customs procedures and regulations for increased customer and corporate support.

Customer Service Representative 1994-2001

United Parcel Service, Philadelphia, PA

Customer Service Representative:

oProcess 20 customer inquiries per hour 20% increase over team objectives.

oCoordinated shipment for domestic and international package delivery and pick-up.

oResolved and processed customer inquiries including lost package searches, in-transit package delivery changes, refunds for UPS related infractions, and billing disputes.

EDUCATION

Business Administration Diploma

Saint Monica Business School, Philadelphia, PA May 1992

Certificate of Completion U.S. Customs Affairs and Compliance

United Parcel Service, Philadelphia, PA February 2001

Certificate of Completion Hazardous Materials Compliance

United Parcel Service, Philadelphia, PA February 2001

COMPUTER PROFICIENCY

Business Systems and Software

Quicken

QuickBooks

QuickBooks POS retail

Operating Systems/Application Software

Microsoft Office Suite

PowerPoint

Adobe

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