Huma Thekedar

*** ******** ***, *** **

Hackensack, NJ-07601

315-***-****

ac58o7@r.postjobfree.com

Executive Summary:

● Salesforce certified administrator/App Builder and Sales Cloud Consultant with 6 years of diverse work experience. 2+ years of Hands on experience as a Salesforce administrator for a system of 200 users and expert in end user training.

● Expert level Salesforce knowledge of automation features including Record Types, Process Builder, Approval Processes, Workflow / Validation Rules and security features such as Profiles, Permission Sets, Roles, FLS, Sharing Settings and Page Layouts.

● Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce Custom objects, lookup relationships, junction objects, master-detail relationships, creating Formula fields, Field Dependencies.

● Worked closely with Business Users to enable business processes using SFDC. Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team.

● Expertise in generating Custom Reports and Dashboards and providing key KPI’s that assist managers with the decision making process

● support managers to better utilize Salesforce as a CRM tool.

● Experience in migrating data from one Salesforce system to other Salesforce system using Apex Data Loader and using 3rd party Apps like SMS Magic and Grid Buddy.

● An Information systems graduate from Pace university, working as a teaching assistant for Project Management course and a certified Associate in Project Management

● Team player with good Interpersonal skills, strong understanding of fundamental business process, excellent communication and result oriented approach.

Education:

Masters of Science in Information Systems Dec 2015 Pace University, New york, NY

Bachelors of Commerce May 2008

University of Mumbai Mumbai, India

Work Experience:

Salesforce Administrator June 2018-Present

Changing the Present New York, NY

● Worked extensively with Salesforce NPSP and Sales cloud platform to set up the organization for Corporate Engagement, Donations, V4S and Community modules.

● Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects and creating custom objects of Salesforce.com (SFDC)

● Worked on de-duplicating records and have hands on experience with third party tools from AppExchange

● Working on migrating end users from Salesforce Classic to Salesforce Lightning.

● Responsible for day-to-day administration of Salesforce.com Salesforce Administrator Feb 2018-April 2018

ReSourcePro New York, NY

● Worked closely with various user groups (Marketing, Sales, Business Development) to gather business requirements in order to improve and enhance their Salesforce system.

● Introduced and Implemented Lead Management Process including Capturing leads from various channels, Scoring leads, Prioritizing leads and assigning them to appropriate sales reps and Converting qualified leads into a sales opportunity.

● Worked on day to day Administration tasks and acted as a primary point of contact for End-user support.

● Worked with External application like Marketo and Docusign, third party applications like Octive, Capture etc. Salesforce Administrator April 2016- Feb 2018

New Jersey Reentry Corporation Jersey City, NJ

● Re-Architected the existing Salesforce eco-system as per industry prescribed best practices to align closely with company’s business process and functions.

● Corrected and normalized the data model, enforced data integrity, put security checks in place and made Salesforce system more user friendly and useable for End-users.

● Worked closely with business Stake holders and End users to gather requirements, understand business process, scope and prioritize requirements, develop prototypes, implement solution, testing, deployment and support.

● Facilitated training workshops for End-users. Created training Tip sheets to assist End-users with using Salesforce more effectively.

● Developed Training Plan, materials and documentations for users and provided In person and virtual training to 200 users.

● Recommended 3rd Party Apps like Grid buddy, SMS magic to stake holders. Installed, configured and roll out 3rd party apps to users.

● Worked on merging 2 Salesforce instances into 1 instance. Created a robust, dynamic solution that works well for both business units by using Record Types, Profiles, Page Layouts and other Salesforce declarative features.

● Performed data cleanup and migration from one system to another using Data loader and data manipulation, transformation using microsoft Excel.

● Creating custom reports and dashboards for management to assist with the Grant application process, running business more effectively and taking data driven decision making.

● Performed day to day tasks as a Salesforce admin and acted as a primary point of contact for End-user support. Graduate Financial Assistant Aug 2015-Dec 2015

Pace University New York, NY

● Processed financial transactions and contracts in the amount of $500,000 for over 100 accounts

● Served as liaison for the Budget Allocation Council to ensure clear implementation of policies

● Worked with the Financial Director to serve and assist in the development, implementation and coordination of all financial procedures

Accountant Sept 2009-Sept 2012

Jay Anand Securities Pvt Ltd Mumbai, India

● Used Salesforce as a End-user to maintain/update customer information.

● Maintained general ledger accounts in Quickbooks by reconciling accounts receivable detail

● Evaluated accounting operations and prepared financial statements for clients

● Performed account analysis to ensure that expenses were coded correctly for reimbursement purposes Ecommerce Executive July 2008 – Aug 2009

Trijewels India Mumbai, India

● Edited photos utilizing pixel or bitmap editing, masking, airbrushing or image retouching using Adobe Photoshop

● Estimated and calculated product cost using complex cost card metrics and Excel

● Listed/Modified/Deleted 30-50 company products per day on Ebay and Amazon and Ran Google Ad word campaigns to find prospective leads for company website Certifications

● Certified Salesforce Administrator

● Certified Salesforce App Builder

● Certified Salesforce Sales Cloud Consultant

● Certified Associate in Project Management

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