Salesforce Administrator
Resume:
Huma Thekedar
Hackensack, NJ-07601
***************@*****.***
Executive Summary:
● Salesforce certified administrator/App Builder and Sales Cloud Consultant with 6 years of diverse work experience. 2+ years of Hands on experience as a Salesforce administrator for a system of 200 users and expert in end user training.
● Expert level Salesforce knowledge of automation features including Record Types, Process Builder, Approval Processes, Workflow / Validation Rules and security features such as Profiles, Permission Sets, Roles, FLS, Sharing Settings and Page Layouts.
● Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce Custom objects, lookup relationships, junction objects, master-detail relationships, creating Formula fields, Field Dependencies.
● Worked closely with Business Users to enable business processes using SFDC. Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team.
● Expertise in generating Custom Reports and Dashboards and providing key KPI’s that assist managers with the decision making process
● support managers to better utilize Salesforce as a CRM tool.
● Experience in migrating data from one Salesforce system to other Salesforce system using Apex Data Loader and using 3rd party Apps like SMS Magic and Grid Buddy.
● An Information systems graduate from Pace university, working as a teaching assistant for Project Management course and a certified Associate in Project Management
● Team player with good Interpersonal skills, strong understanding of fundamental business process, excellent communication and result oriented approach.
Education:
Masters of Science in Information Systems Dec 2015 Pace University, New york, NY
Bachelors of Commerce May 2008
University of Mumbai Mumbai, India
Work Experience:
Salesforce Administrator June 2018-Present
Changing the Present New York, NY
● Worked extensively with Salesforce NPSP and Sales cloud platform to set up the organization for Corporate Engagement, Donations, V4S and Community modules.
● Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects and creating custom objects of Salesforce.com (SFDC)
● Worked on de-duplicating records and have hands on experience with third party tools from AppExchange
● Working on migrating end users from Salesforce Classic to Salesforce Lightning.
● Responsible for day-to-day administration of Salesforce.com Salesforce Administrator Feb 2018-April 2018
ReSourcePro New York, NY
● Worked closely with various user groups (Marketing, Sales, Business Development) to gather business requirements in order to improve and enhance their Salesforce system.
● Introduced and Implemented Lead Management Process including Capturing leads from various channels, Scoring leads, Prioritizing leads and assigning them to appropriate sales reps and Converting qualified leads into a sales opportunity.
● Worked on day to day Administration tasks and acted as a primary point of contact for End-user support.
● Worked with External application like Marketo and Docusign, third party applications like Octive, Capture etc. Salesforce Administrator April 2016- Feb 2018
New Jersey Reentry Corporation Jersey City, NJ
● Re-Architected the existing Salesforce eco-system as per industry prescribed best practices to align closely with company’s business process and functions.
● Corrected and normalized the data model, enforced data integrity, put security checks in place and made Salesforce system more user friendly and useable for End-users.
● Worked closely with business Stake holders and End users to gather requirements, understand business process, scope and prioritize requirements, develop prototypes, implement solution, testing, deployment and support.
● Facilitated training workshops for End-users. Created training Tip sheets to assist End-users with using Salesforce more effectively.
● Developed Training Plan, materials and documentations for users and provided In person and virtual training to 200 users.
● Recommended 3rd Party Apps like Grid buddy, SMS magic to stake holders. Installed, configured and roll out 3rd party apps to users.
● Worked on merging 2 Salesforce instances into 1 instance. Created a robust, dynamic solution that works well for both business units by using Record Types, Profiles, Page Layouts and other Salesforce declarative features.
● Performed data cleanup and migration from one system to another using Data loader and data manipulation, transformation using microsoft Excel.
● Creating custom reports and dashboards for management to assist with the Grant application process, running business more effectively and taking data driven decision making.
● Performed day to day tasks as a Salesforce admin and acted as a primary point of contact for End-user support. Graduate Financial Assistant Aug 2015-Dec 2015
Pace University New York, NY
● Processed financial transactions and contracts in the amount of $500,000 for over 100 accounts
● Served as liaison for the Budget Allocation Council to ensure clear implementation of policies
● Worked with the Financial Director to serve and assist in the development, implementation and coordination of all financial procedures
Accountant Sept 2009-Sept 2012
Jay Anand Securities Pvt Ltd Mumbai, India
● Used Salesforce as a End-user to maintain/update customer information.
● Maintained general ledger accounts in Quickbooks by reconciling accounts receivable detail
● Evaluated accounting operations and prepared financial statements for clients
● Performed account analysis to ensure that expenses were coded correctly for reimbursement purposes Ecommerce Executive July 2008 – Aug 2009
Trijewels India Mumbai, India
● Edited photos utilizing pixel or bitmap editing, masking, airbrushing or image retouching using Adobe Photoshop
● Estimated and calculated product cost using complex cost card metrics and Excel
● Listed/Modified/Deleted 30-50 company products per day on Ebay and Amazon and Ran Google Ad word campaigns to find prospective leads for company website Certifications
● Certified Salesforce Administrator
● Certified Salesforce App Builder
● Certified Salesforce Sales Cloud Consultant
● Certified Associate in Project Management
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