Stephanie Cuttino

Ladson, SC *****

843-***-****/ac58mf@r.postjobfree.com

Skills

Eleven years’ experience providing administrative support.

A motivated self-starter, able to quickly grasp issues and attend to details while maintaining a view of the big picture.

Capable of multi-tasking and able to achieve on- time completion of assignments.

Creative, resourceful, able to adapt to changes, maintain a positive attitude and strong work ethic.

A clear and logical communicator, able to establish rapport with both customers/patients and colleagues. Able to motivate individuals to achieve organizational objectives.

Dedicated, determined, problem solver with the ability to deal with conflict and stressful situations.

Microsoft Office, Word, Excel, Quick Books, 3M Encoder program, ICD-9-CM, ICD-10-CM, Paychex payroll, Paycom payroll system, AS400.

CPT and HCPCS Level II coding abstract.

HIPPA guidelines and compliance.

Interpretation variance of handwritten data.

EXPERIENCE:

Temp Assignments

Nucor Steel Huger, SC Nov 2017 – June 2018

Accounting Assistant

Assisted in filling/scanning documents and data entry including invoices for payment.

Operated office equipment.

Switchboard relief operator.

Benefitfocus Charleston, SC Oct 2017 – Nov 2017

Enrollment Specialist

First pass resolution of telephone inquiry that may be technical or non-technical, regarding company products and general benefit information.

Responded to phone request from end-users who were utilizing online benefit enrollment applications relating to benefit plan details, functions, navigation and general use of software applications.

Provided accurate timeframe issue resolution when necessary.

Created and documented each customer interaction within case tracking system (Salesforce).

Contributed to a team effort by accomplishing results as needed.

Demonstrated and provided exemplary customer service in all interactions.

Ryland Homes Charleston, SC Aug 2017 – Oct 2017

Office Assistant

Assisted in filling/scanning documents and data entry.

Operated office equipment.

Posting and reconciled invoices.

Outgoing mail and invoices.

Stahl Cranes Charleston, SC Aug 2017 – Oct 2017

Office Assistant

Assisted controller in implementation of new system.

Assisted in filling/scanning documents and data entry.

Operated office equipment.

Ordered supplies and maintained inventory of supplies for cost reduction.

Key Logistics Solution Charleston, SC Jan 2017 – Aug 2017

Office Assistant

Input transportation data AP/AR in QuickBooks

Performed weekly and bi-weekly payroll processing and provided assistance for audits.

Verified all payroll tax deductions and associated tax returns produced by Paycom/Paychex.

Created standard reports from Paycom/Paychex system for HR.

Processed manual time off request/manual check request.

Created standard reports from Paycom/Paychex systems as needed.

Assisted HR with entering new employees, terminations, audit payroll journals, and onboarding.

I9 retention.

George Sink Injury Lawyers Charleston, SC Oct 2015 – Dec 2016

Intake Specialist/Call Center

Managed and operated multiple phone lines in fast pace environment.

Conducted client interviews to gather and verify information for client consultations.

Enlighten clients by explaining procedures, answering questions and providing information.

Analyze Firm requirements to determine client eligibility.

Entered information in Needles Case Management System.

Scheduled appointments on calendar for clients with investigators or designated office locations.

Coordinated with legal assistants and attorneys for decision making on screens for potential clients.

Contacted clients/callers with determination regarding case acceptance or denial.

Followed up with potential clients who have missed/rescheduled appointments, and incomplete pending packets.

Kidd Chiropractic Center Goose Creek, SC Jan 2013 - Aug 2015

Office Administrator

Was responsible for all employee interactions, training, scheduling, time management and compliance with federal/ state health rules and regulations for 4-7 staff members

Handled all bookkeeping functions: payroll, AP/AR, cash drawer and petty cash, all business banking transactions, maintaining/overseeing payment records each day

Reconciled/delivered all pertinent business documents to accountant monthly, quarterly, and annually.

Maintained insurance (building, liability, malpractice).

Handled inventory control for all aspects of the business.

Was responsible for all interactions between business and insurance providers including: network and physician credentialing, billing and coding, obtained prior patient authorization, confirmed eligibility and benefits.

Implemented HIPPA guidelines and compliance. Served as compliance officer; trained staff and conducted meeting. Updated patient software programs to bring them into compliance with current medical standards and regulations.

East Cooper Medical Center Mt Pleasant, SC Mar 2011 – Sept 2012

Coder

Performed daily coding of Emergency Room records and Diagnostic records.

Worked closely with physicians and their office staff to obtain correct documentation for coding.

Monitored daily bill hold reports to assure records were coded in a timely manner.

Reviewed reports for quality.

Patient Access Representative

Greeted customers and provided assistance with Registration and Bed Control.

Conducted patient/guarantor interviews, explained hospital policies, financial responsibilities, privacy practices and patient bill of rights.

Ensured that pre-certifications and or authorizations were obtained and collected patient liabilities.

PBX operator

EDUCATION AND TRAINING

South Eastern Institute, North Charleston, SC

Medical Billing & Coding May 2011

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