Manager Employee Relations

Spencer Smith

814-***-**** ********@*****.***

EXPERIENCE:

Theory

Floor Manager 09/2017 – 06/2018

• Reviewed and analyzed reporting to determine the selling strategy needed to impact margins

• Maintained weekly payroll hours and scheduling using ADP

• Analyzed monthly P&L for opportunities to increase profitability and lower monthly expenses

• Implemented company guidelines for inventory control and shipment procedures to control shrink

• Worked collaboratively with corporate Visual Manager and Operations Manager in-store weekly

• Partnered with corporate buying team to ensure product assortments are best suited for the market

• Created weekly schedules based on wage percent target while scheduling to the business needs

• Reviewed and adhered to all HR policies and employee relations in regard to state labor laws

• Recruited, trained, coached and developed multiple employees to achieve quality metrics and goals

• Administered monthly reviews for each team member based on productivity and their division of responsibility

Constant Contact

Inside Sales Specialist

02/2017 – 08/2017

• Converted warm leads into revenue generating customers by making 85-100 outbound calls a day

• Conducted needs analysis and followed up with prospects to ensure they purchased products and services that

• met their needs

• Coached and advised corporate clients and organizations on best online marketing strategies

• Developed working knowledge of Salesforce

• Identified problems with clients’ online marketing strategies and developed value-added solutions Insperiors, LLC

Design Assistant/Project Manager 01/2016 – 01/2017

• Developed and maintained professional relationships with clients and local businesses

• Increased understanding of different cliental and designs various markets

• Tracked and reported progress of current and future projects to ensure adherence to deadlines

• Maintained accurate spreadsheets to ensure timely follow-up work was completed

• Traveled throughout MA & RI to meet with clients and understand their specific needs and end goals

• Analyzed challenges with contractors/products and developed corrective action without compromising budget and client preferences Johnson & Wales University/Graduate & Doctoral Studies Graduate Assistant 09/2015 - 10/2016

• Managed graduate professor’s appointments schedule with students/faculty

• Created effective strategies to increase student engagement in SGA

• Managed office functions such as scanning, copying, answering phone calls, and sending follow-up emails

• Collaborated daily with student academic services and enrollment offices

• Developed proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Tracked student sign up data for classes offered by graduate studies Nick’s On Broadway 09/2013- 8/2015

Floor Manager

• Reviewed, understood, and implemented all operations to team members to ensure compliance

• Developed working knowledge of craft bartending, service bar, and customer service skills

• Decreased food & beverage comps by identifying the root cause and correcting issues before they occurred

• Nurtured and developed employees in all functions of the restaurant

• Maintained and administered all daily operations including inventory management, sales productivity, and weekly business reviews

• Administered monthly reviews for each team member based on productivity and their division of responsibility

EDUCATION:

Johnson & Wales University Providence, RI

Bachelors’ Degree of Science in Hospitality Management Minor in Sales & Marketing Graduated 05/16

Johnson & Wales University Providence, RI

Masters of Business Administration Graduated 02/2017

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