Dirrick A. Williams PhD.

**** ********* **

ac58m4@r.postjobfree.com

410-***-****

SUMMARY

Highly ethical professional with experience working in health care and client services positions. Areas of expertise include: Cultural Sensitivity, Program Administration, HIV/AIDS Awareness, Mental Health Issues, Equality/Diversity, Behavioral Problems, and Working with Word and Excel. My PhD is in Health Psychology which examines the psychological and behavioral processes in health, illness, and healthcare.

EXPERIENCE

MACEDONIA CHRISTIAN CENTER / BALTIMORE, MD

Dec 2004 -

Present Program Administrator

Set-up and maintain data using Word and Excel.

Provide year-end summary data to various stakeholders

Plan and conduct motivational meetings for small groups focused on self-improvement.

June 1997 -

Dec 2004 QUEST DIAGNOSTICS LABORATORIES / ARBUTUS, MD

Client Services Supervisor

Handled emergency situations that occurred during my shift by resolving the situation or

notifying the appropriate emergency personnel and documenting pertinent details in the appropriate logbook.

Part of a diversity team that helped to improve in-house morale, and client satisfaction by 9.8%

within 2 months post implementation.

Processed incoming calls for specimen pick-up and lab directory assistance.

Resolved calls when a client was not satisfied after speaking with a client rep. and wished to

speak with a supervisor.

Acted as liaison with other agencies to ensure the highest quality of client care.

Trained new hires.

Provided yearly schedule calendars to evening and weekend staff depicting scheduled time off

and weekend rotation schedule information.

Served 3 terms as a company safety engineer. This involved preparing and delivering safety

presentations at monthly meetings, assisting during fire drills, and forwarding completed fire drill ledgers to the Safety Officer.

March 1993 -

June 1997 Quest Diagnostics Labs / Arbutus, MD

Specimen Processor

Prepared various types of animal and human specimens for testing.

Cataloged specimen data in computer database for patient tracking.

Trained hires in the use of universal precautions and laboratory etiquette.

March 1985 -

June 1997 COMMUNITY SERVICES OF MARYLAND / TOWSON, MD

Counselor IV

Served as Supervisor for staff working with developmentally disabled adults.

I personally worked with three developmentally disabled adults teaching normalization skills.

My duties included attending monthly meetings, overseeing staff for two residences, verifying and

submitting time sheets, using proper procedures to deescalate situations when clients became combative.

EDUCATION

April 2018

PhD. Health Psychology (the branch of psychology that examines psychological and behavioral processes in

health, illness, and healthcare)

WALDEN UNIVERSITY / MINNEAPOLIS, MN

Major: Health Psychology

May 2012

Master of Science

WALDEN UNIVERSITY / MINNEAPOLIS, MN

Major: Psychology

May 2009

Bachelor of Arts

ASHFORD UNIVERSITY / Clinton, IA

Major: Psychology

SKILLS

Program Administration, HIV/AIDS Awareness, Mental Health Issues

Behavioral Problems, Working with Word and Excel

Volunteer work

Participant in the PANCREATIC CANCER WALK Columbia, MD year, 2014

Volunteered at the JOHNS HOPKINS CHILDREN HOME, Baltimore, MD, year 2014

Helped to build homes with HABITAT FOR HUMANITY, Joppa, MD, year 2013

Internship assisting the licensed Cognitive Behavioral Therapist in the Rehabilitation Center at St. Agnes Hospital, Baltimore, MD, year February 2017- June 2017

Member of the Internal Review Board (IRB) at St. Agnes Hospital, Baltimore, MD, year 2017 -Present

Internship with the Baltimore City Human Resources Tobacco Cessation Program, Baltimore City, MD, September 2017 – December 2017

Professional References

Dr. Denise Horton, Dissertation Chairperson, Walden University

Karen Foxworth, Cognitive Behavior Internship mentor, Saint Agnes Hospital

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