Business Systems Analyst

Mark Allen Langer

**** *. **** ****** *********, FL 33021 Home: 954-***-**** Email: **********@*********.***

Cell: 954-***-****

EXPERIENCE and ACCOMPLISHMENTS:

Experienced Business Systems Analyst. Skilled in the Software Development Life Cycle (SDLC), including requirements gathering and documentation, user interface design, functional and regression testing and validation, implementation, training, and post-installation support.

Proficient in both Agile and Waterfall software development methodologies, using tools such as Jira and TFS.

Proficient in creating standard project documentation, including Business Requirement Documents, Functional Requirements Documents, Project Charters, and test cases.

Highly experienced in software testing and testing processes.

Thorough understanding and experience in deploying and technically supporting complex business applications, including multiple EPR platforms.

PROFESSIONAL EXPERIENCE:

DCR Workforce, Boca Raton, FL (October 2017 – Current)

Business Systems Analyst

Responsible for all aspects of multiple small software development projects, including requirements analysis and documentation, quality assurance, and release management.

Run daily scrum meetings.

Create user stories based on functional business requests.

Create training material and perform user training on new software features.

JDI Data, Inc., Fort Lauderdale, FL (June 2016 - September 2017)

Business Analyst

Serve as the product owner for their core software application.

Work with internal business users and external clients to collect business requirements and translate them into technical and functional specifications.

Create functional/technical requirement documents and user stories for new software features.

Assist IT management in release management and planning.

Create release notes for all product releases.

Run daily scrum-style meeting to discuss open issues and new work requests.

BankUnited, Miami Lakes, FL (July 2014-February 2016)

Senior Business Systems Analyst, Information Technology

Responsible for working with internal business users to collect business requirements and translate them into technical and functional specifications, and to design customer-facing user interfaces.

Served as liaison between the Web Services team and other teams within Information Technology, and between the business units and Information Technology

Created test plans and test cases, assist with testing and release deployment.

Provided post-deployment support for new software releases.

Manage the SharePoint document repository for each project I supported.

Bayview Asset Management, Coral Gables, FL (March 2007 –July 2014)

Project Manager, Compliance and Oversight (February 2014 – July 2014)

Responsible for managing departmental projects from initiation to completion.

Served as liaison between the Compliance team and Information Technology.

Created documentation for existing and new processes and procedures.

Led a successful project to automate the Compliance Review process, which included acquiring, configuring and implementing a vendor software solution.

Worked with vendors and internal employees to ensure that production work stays on schedule, and provide support as necessary to overcome problems and remove obstructions.

Business Systems Analyst, Information Technology (July 2009- February 2014)

Developed functional and technical business requirements for proprietary and commercial software applications, in support of the Mortgage Servicing organization, using both Waterfall and Agile methodologies.

Assisted multiple internal user teams to determine customization requirements for multiple ERP system modules, including MSP and Oracle Financials.

Served as key contact between Bayview and third-party technology vendors.

Assisted with deploying new releases and software upgrades by participating in testing, end-user support and the creation of release documentation

Served as liaison between the Information Technology team and the user community. This included hosting periodic interdepartmental meetings.

Provided second-level support for multiple Mortgage Servicing software applications.

Senior Quality Assurance Analyst, Information Technology (March 2007-July 2009)

Responsible for creating, deploying and administering corporate software Quality Assurance policies and procedures,

Administered the HP Mercury Quality Assurance toolset.

Trained and mentored junior Quality Assurance analysts.

Managed the corporate QA data repositories.

Reviewed, verified, and approved completed test cycles.

Developed, maintained, and deployed corporate Quality Assurance documentation and metrics

Assisted Information Technology management in coordinating Sarbanes-Oxley (SOX) audits.

NationsHealth Inc. Sunrise, FL (July 2006 – March 2007)

Quality Assurance Manager, Information Technology

Managed a small Quality Assurance team to ensure that all internally developed software applications were designed and functioned defect-free.

Served as “the face” of IT to the user community. Hosted monthly meetings between IT and the operating areas to discuss open issues and concerns.

Responsible for ensuring that all tasks that were assigned to the department were completed correctly and on schedule.

Assisted the Quality Assurance analysts in all aspects of testing, including test script creation and execution, regression testing, file analysis, and problem resolution.

Developed, maintained and reported department metrics.

Managed and enforced Quality Assurance standards and practices.

Worked with the Help Desk and other internal departments to resolve technical and user software issues.

United Auto Insurance Corporation N. Miami Beach, FL (August 2005 – July 2006)

Quality Assurance Analyst, Information Technology

Lead quality analyst on multiple projects to develop and deploy web-based business-to-business insurance sales software applications.

Assisted in product design and modifications.

Created and executed test plans to verify new software deliverables.

Performed regression testing on new releases of existing software.

Documented and tracked product defects from detection through resolution.

Provided post-deployment user support.

Interfaced with third-party vendors to resolve technical issues.

Cordis Corporation Miami Lakes, FL (August 2004 – July 2005)

Software Validation Analyst

Contract assignment in support of the WW CAPA NetRegulus validation project.

Participant in a software validation project to verify that the NetRegulus Activity Expert software suite is compliant with FDA CFR part 11 requirements.

Developed extensive validation documentation and test protocols; including User Requirements, System Requirements, Validation Protocols, Risk Analysis, Validation Reports, and Defect Tracking Reports.

Assisted in the manual validation testing of the NetRegulus Activity Expert software suite.

Documented and tracked product defects from detection through resolution.

Provided post-deployment user support.

IBM Global Services, Doral, FL (July 2002 – August 2004)

Technical Analyst/Business Consultant

Assigned to IBM Global Services/Quality Assured Solutions South (QAS), in support of the Ryder System Inc. account.

Performed interoperability testing on Microsoft operating systems and other commercial software, to validate the products prior to deployment.

Worked with client staff to develop and deploy software solutions to resolve business issues.

Developed and executed test plans and scripts to document all testing projects.

Documented and tracked product defects from detection through resolution.

Worked with IBM professional staff to develop technical solutions for client projects and issues.

Performed Level Three production support for multiple product lines.

Served as on-site team lead for Quality Assured Solutions, interfacing with IBM and Ryder management and staff as necessary in support of QAS business.

INTERVAL SOFTWARE SERVICES, South Miami FL (April 2000 – November 2001)

Quality Assurance Analyst

Used manual and automated testing methods to verify the functionality of new and existing software.

Developed and implemented business processes for deploying product rollouts and upgrades.

Created and maintained automated test scripts using the HP automation tool suite.

Documented and tracked product defects, performed retesting after defect resolution.

Worked with the development staff to ensure quality standards were incorporated into the software design process.

ROYAL CARIBBEAN CRUISES LTD, Miami FL (March 1998 – January 2000)

Systems Analyst, Information Technology

Functionally designed, tested, and implemented software for the Group Reservations organization.

Created system specifications, test plans, and training materials as part of software development projects.

Manually tested and verified new software releases. Documented and tracked issues through resolution.

Served as liaison between the development team and the user community.

Supervised other testers during large testing projects.

Provided post-installation training and support to the user community.

EDUCATION:

Rutgers University, Bachelor of Arts, Political Science and Management

Continuing education and training:

Computer Systems Validation

HP Quick Test Pro

HP Application Lifecycle Management (ALM)

Systems Analysis and Design for I.T. Professionals

Team Leader Training

Team Member Training

Winning through Customer Service

Interpersonal Leadership Skills

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