Customer Service Data Analyst
Resume:
TRAN THI PHUONG LINH
PERSONAL PARTICULAR
Gender Female
Age 26
Date of birth June 1, 1992
Place of birth Danang
Nationality Vietnamese
IC/Passport C1980697
Marital Status Single
Home Address
Room 512, Block A3, Dau tuyen Son Tra-Dien Ngoc, Danang, Vietnam
Telephone
*********@*****.***
OBJECTIVES
-Being passionate in learning and working more effectively on meaningful initiatives in data classification and customer service/experience/ satisfaction within SLA’s standard exactly and politely
-Capability in enhancing all high customer satisfaction levels with analytic solutions
-Seeking job in multicultural, faced- paced and stressful working environment
EDUCATIONAL BACKGROUND
2011– 2015 Bachelor of Interpreting and Translation
WORKING EXPERIENCE
Company Name
Duration
Position
Job Scope
Company Name
Duration
Position
Job Scope
Company Name
Duration
Position
Job Scope
ITCAN
May 2017- April 2018
Customer Support/ Content Analyst
-Creating customer satisfaction surveys, programs or any methods to utilize customer feedback.
-Responding promptly and answered/resolved customer inquiries and complaints basing on the given standards by phone, email, or face to face
-Managing and supervising a team of customer services representatives.
-Supplying customers with written and/or spoken responses and followed up on customer communications.
-Investigating and resolving service issues
-Keeping records of customer interactions.
-Meeting with other team managers to discuss possible improvements in customer products and process.
-Solving problems by making referrals to the appropriate supervisor or scheduling service appointments.
-Processing refunds for customers from a customer feedback.
IEA
May 2015- May 2016
Customer Support
- Answering daily calls from customers in a high-volume call center regarding service problems, and other concerns.
- Communicating directly with customers and ensure event product's experience is pleasant, productive, and memorable, and to mediate any situations that may have escalated.
-Recognizing as a top call center agent with above average satisfaction rates on monthly customer service surveys.
-Maintaining an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times.
-Learning about 10different products and competently provided customers with information abo
-Organizing the workflow to meet customer timeframes/deadline
Khanh Linh company
May 2016- May 2017
Customer Support and Telesales Representative
• Mediating conflict and keeping the business throughout the process.
• Discussing about details related to accounts with customers and recommended products and services to them based on listening to their needs and interests.
• Achieving high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution.
• Diffusing and resolving various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction stem and assisted callers or routed call
Top Skills
Customer Service/ Support/ Experience
Data Analyst
Conflict Resolution
Client Relations
Communication Skills
Critical and Problem Solving Skills
Knowledge and Experience in Social Network Experiences, Platform, Apps
Research
Languages
Proficiency (0=Poor - 10=Excellent)
Language
Spoken
Written
Vietnamese
10
10
English
8
8
France
5
5
Personal Attributes
Excellent multitasking ability to hit deadline within required policies and procedures
Strong listening and communication abilities
Good critical thinking.
Good self-controlled with maintaining politeness and courtesy.
Persuasive, emphatic with good problem solving skills
Highly motivated and driven to achieve set goals and targets
Ability to maintain a calm and composed manner when dealing with potentially explosive client situations
Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work
Possess a fun and vibrant personality that customers find refreshing and appealing
Excellent leadership skills, with a unique talent for handling and resolving conflicts
Great team player and excellent independent worker
Detail oriented
Additional Info/ Cover Letter
Dear Sir/Madam,
Keeping this goal in mind, I would like to emphasize how much I contribute for your company’s great success. With a background in data analyst and customer service, I am well- seasoned for this position.
As the accompanying resume clearly indicates, I have the ability to provide the best satisfaction for customers in any methods such as email, chat, live stream within SLA’s requirement exactly and critically
Thank you for your time and consideration, and I hope we can talk soon.
Regard,
Susi
Miscellaneous
Expected Monthly Salary
:
MYR 3800 (Basic)
Possess Transport
Availability
:
:
Prefer Public Transport
July 2018
References
Available on request
Contact this candidate