Customer Service Desktop Support

SUMMARY:

Install and configure desktops, laptops, software, and peripheral devices.

Maintain user accounts through Active directory and Exchange

Remote support of Windows 7, Windows 10

Analyze and resolve problems with software updates, as well as updates on hardware.

Troubleshoot network problems for end users, analyze, research and resolve problems with software, hardware, voice, e-mail, LAN wireless internet.

Install and configure Windows 7, Windows 10

Participates in the testing and evaluation of new desktop hardware and software.

Worked on user’s desktops, laptops, and peripherals for rollout

Upgraded all user terminals from to Windows 10

Support for PC hardware, Android tablets, Apple iPads and iPhones & other technologies

Set up and configure all hardware

Test, image, and clean PCs, laptops, and other related hardware

Downloading personal settings, printers, documents, etc. from the network drives.

Install Cisco and avaya IP phones and install Cisco and avaya Agent software.

Maintenance of avaya media servers and gateway

Python programming language

Education

Guilford Technical Community College

Current- (Projected graduation May 2018)Information Technology/Systems Support Track

North Carolina Agricultural & Technical State University May 2016

Bachelors of Science Criminal Justice/Cyber Crime

SKILLS

Hardware: iMac, iPad 1& 2, Dell laptop & desktop, HP laptop & desktops, Microsoft Surface Software: Microsoft Office, Linux

Operating Systems: Microsoft Windows (7 & 10), Mac Os

Experience

Spectrum Tier 1 Technical Support May 2017- Current

Ensuring effective video repair support with cable equipment

Providing admirable customer service via telephone

Using different interfaces to remotely troubleshoot user equipment

Assist customers with third party equipment and accessories

Responsible for knowledge of equipment and functionality

High volume call center experience

Tier 1 internet and wireless internet support

Avaya phone support

Crown Acura Sales & Leasing Consultant (Full-Time) June 2016- May 2017

Building and maintaining rapport with customers

In-depth knowledge of inventory assisting customers in vehicle selection

Develop customer agreements that fit customers’ needs and budgets

Internet Sales Certification

Presenting Finance & Lease options

Advertising and demonstrating vehicle add-ons such as warranties

NE-KEN, LLC Desktop Support Intern September 2016-October 2017

Analyze, research and resolve problems with software, hardware, voice, e-mail, LAN wireless internet. Conduct background web maintenance & design, Troubleshoot network problems for end users and Install and utilize spyware software

provided on-site, remote desktop, and phone support to end users.

Installation and maintenance of desktop and laptop computers.

troubleshoot mobile applications

performed data backups and pc imaging

providing admirable customer service to end users

Knowledge of tcp/ip technology and osi layers

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