Network specialist

Michael Cannon Mobile: 623-***-**** Address: ***** W. Elm St. Email: **********@*****.***

SUMMARY:

•Install, Configure, Image and Support for Windows 7, 8.1, 10, and end user support of MS Office Suite 2000 through 10.

•Responsible for the analysis/troubleshooting of large scale enterprise VoIP networks.

•Responded to requests for technical assistance in person via phone and remotely for the following technologies: Laptops, Desktops, Tablets, Smartphones (IOS & Android).

•Provided documentation support and technical assistance on MS Office products, VOIP, and the loading PC’s for a customer base of 5,000.

•Local/remote technical support for PC/Mac desktops, laptops, and mobile devices.

•Responsible for troubleshooting, testing, and deploying automated desktop application installations within SMS and SCCM framework.

•Excellent organizational skills, administrative skills, and focuses on attention to detail, without losing site of the goal to deliver high quality products and services in a timely manner.

•Deliver Windows/Linux support, iPhone/Android mobile support, software installation, printer support, internet/intranet browser support and resolving various technical support issues.

•Coordinated and supervised communication equipment and personnel involved with complex training missions, military deployments, and real-world operations.

•Expert knowledge working with Remedy, Jira, and SFDC ticket management systems.

TECHNICAL SKILLS:

Hardware: Motherboard, Central Processing Unit, Random Access Memory, Power Supply, Video Card, Hard Drive,

Solid-State Drive, Optical Drive, Card Reader

Software: Salesforce, MS Office XP-10, McAfee, Safari, Openstack, Redhat, Apache

Servers: Active Directory, Ubuntu program

Networking: TCP/IP, SMTP, Ipconfig Nslookup, Taceroute, SolarWinds, UPS

Scripting: MySQL, SQL, Python

EXPERIENCE:

11/18 to JPMorgan &Chase- Phoenix, AZ.

Present Programming Security Specialist

Responsible for video, alarm and access control systems programming

Support ongoing programming changes to various security application databases as required

Provide daily technical support as required to ensure proper operations of all security devices

Responsible for establishing and testing network connectivity

Responsible for verifying alarm, video and access control field devices functionality

11/15 to HONEYWELL - Phoenix, AZ

08/17 Application Support Engineer

•Provided Tier I-III technical support to customers with Honeywell/EMS.

•Performed technical troubleshooting and break/fix of all support equipment.

•Provided hard and soft token secure ID for VPN.

•Satisfied all customer requests per established Service Level Agreements.

•Managed and documented customer communications Salesforce: provide ownership of case through closure.

•Responded via phone or email to analyze technical issues and determine / execute corrective action plan

•Engaged Tier III support as required and manage case until indented issue is resolved.

•Negotiated and dispatched on-site personal to support customer technical needs.

•Managed established internal and external (customer) network nonfiction.

•Monitored the health of the Honeywell network.

•Executed timely and accurate root cause corrective actions to identified network effecting issues

•Managed and documented customer communications surrounding network health via SFDC and case closure.

•Developed Required Knowledge Management to facilitate knowledge re-use and process improvement.

•Managed entry into service for new/upcoming mobile apps to ensure team is ready to support customer calls.

•Managed and reported metrics on mobile app usage and support tickets.

•Provided support and customer training for an array of mobile applications

•Created and maintained training and support documentation for all supported mobile apps

11/07 to US. ARMY – Fort Riley, KS

09/15 Senior Multi-Channel Transmission Systems Operator-Maintainer (2012 to 2015)

•Planned, supervised, and managed the commercial and tactical local area network connectivity.

•Implemented network links to increase data throughput and reliability during major military exercises and operations.

•Developed and managed the first ever transmission system academy which improved system knowledge for over 30 Soldiers.

•Implemented cross training and familiarization of my equipment with Soldiers in the Army Communication field.

•Remedy and Active Directory Group Policy with SCCM

•User administration including new user setup and terminations

•Ensured that daily systems checklists are completed

•Imaged and deployed PC’s

•Follow all operational policies and procedures including change control policies

•Provide detailed documentation of systems and software including knowledgebase.

•Coordinated cross training with other Soldiers in the Communication field to broaden the teams understanding of additional networking equipment and the importance of working together for the benefit of constant uninterrupted service of the network.

Multi-channel Transmission Systems Operator-Maintainer (2007 to 2012)

•Installed, operated, and performed duties to ensure the functionality of the tactical network.

•Accounted for and maintained $5 million worth of equipment with no loss or damage of equipment.

•Maintained equipment through 2 deployments and 10 different military exercises with no loss of services or connectivity.

EDUCATION:

Central Texas College - Fort Riley, KS

Associate of Applied Science in Technology

Grand Canyon University – Phoenix, AZ.

Bachelor of Science in Technology w/ emphasis in Cybersecurity

TRAINING:

•Multi-channel Transmission Systems Operator-Maintainer Certification

•Network Management and Information Assurance

•IT networking and Cisco Routing

•Communication Security

•Advanced Routing

•JetWave

•SATCOM Line Maintenance

•Aspire 200 SATCOM Line Maintenance iVent Mobile BGAN & Radius Technology

Cover Letter

18617 W Elm Street

Goodyear, AZ. 85395

July 4, 2018

Dear Hiring Representative

I completed my Associates Degree in Applied Science of Technology on December 12, 2014. I am currently attending Grand Canyon University for Information Technology with emphasis in cyber security, with me graduating in 2018-2019. My varied work experience, coupled with my education, has prepared me for an entry level career. I am interested in the job of because of its commitment to its employees and the community.

While in the military, I had numerous opportunities to demonstrate my knowledge and leadership skills. I served as the senior multi-channel transmission systems operator-maintainer for 2nd Armor Brigade Combat Team at Fort Riley, Kansas. While in this position I was part of the Network Operation Group (NOG) that assisted all the Soldiers in our Brigade with any and all information technology needs and issues. The brigade consisted of 5,000 Soldiers which was our customer base. As part of the NOG and the senior multi-channel transmission systems operator-maintainer, I implemented a leadership and mentoring program that pinpointed members’ strengths and directed them in paths that would one day make them a senior multi-channel transmission systems operator-maintainer and a Network Operations Group personnel for any unit in the US. Army. I have also been given several leadership and management tasks within my career including several additional responsibilities in my past units. In these roles I organized several task and standards, delegated responsibilities, promoted team work, and a one team one fight philosophy. I have since then been working at Honeywell and while it has been a great place to work I do not feel it is in line with the career path that I have chosen for myself and my degree. Since retiring from the military I have been working at JP Morgan & Chase, it also has broadened my information technology knowledge that I feel would make me a good fit with your team.

Along with my military experience, I have had the opportunity to deploy and utilize my skill set in real world situations with different units in the military. This exposure and real-world experience has been instrumental in strengthening my interpersonal communication and networking skills and flexibility in approaching and dealing with diversity in people and the workplace.

I would welcome the chance to speak with you about my qualifications and starting a career. If it is more convenient for you, I can be reached at 623-***-****. Thank you for your time and consideration.

Sincerely,

Michael. E. Cannon

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