Customer Care Social Media
Resume:
SON THI HIEN- Emily
Looking for a job to pursue a highly rewarding career and healthy work environment where I can enhance my skills and knowledge efficiently for the organizational growth. Date of Birth: May, 15th, 1992
Gender : Female
Marital status: Single
Nationality: Vietnamese
Personal profile: I am a hard worker, carefully, enthusiastic and get on easily with people of all ages and backgrounds, able to work under pressure and at weekends to meet tight deadlines EDUCATION BACKGROUND
Graduated at Can Tho University in 2014
Major: Bachelor of English
EXPERIENCES:
Sutherland Global Services
(Jan, 2017-Jan, 2018)
• Position : Customer Care Consultant
• Address : Level 1, Tower 8, Avenue 5, Bangsar South City, Kuala Lumpur.
: Cau Ke district, Tra Vinh province,Vietnam.
: ac58d8@r.postjobfree.com
CAREER OBJECTIVE:
PERSONAL DETAILS:
EDUCATION BACKGROUND
* Identify and resolve customer’s issues using our systems and tools.
* Manage all customer inquiries through emails and ensure appropriate assistance in compliance with company policies and procedures.
* Respond to emails received from customer and address the customer needs or route the request accordingly
* Offer to call the customer at their convenience should they have questions that maybe better answered over the phone rather than through email chat. PCCW Telesevices (Phils.),Inc
(June, 2015-August, 2016)
• Position : Customer Care Services
• Address : 10/F Unionbank Plaza, Ortigas Center,Pasig City, Philippines.
* Determines requirements by working with customers.
* Communicating with Customers by Telephone and social media chat.
* Answers inquiries by clarifying desired information; researching, locating, and providing information.
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Viettel Telecom Can Tho (October, 2014-April, 2015)
• Position : Customer service
• Address : Tran Phu Street, Ninh Kieu, Can Tho City, Vietnam.
-Giving product, pricing and delivery information to customers.
-Dealing with customer enquiries by telephone or face to face.
-Ensuring that a customer problem is brought to a satisfactory conclusion.
-Listening to and helping customers as much as possible to solve the problem they have discussed.
-Promoting the company’s products and services to customers SKILLS AND QUALIFICATIONS
- Computer skills: MS Word, Excel, Internet.
- Customer Services skills
- Cooperative and enjoy with others as a part of team
- Mature and responsible with focus and attention to detail OTHER ACHIEVEMENTS & INTERESTS
- Excellent student at self- management students program at University
- Active participation in shows/performance at college.
- Other activities : sports, visited disable children
- Listening to music, dancing and sports are favorite leisure activities.
- Love to travel, outing team activities, team building... SKILLS AND QUALIFICATIONS
OTHER ACHIEVEMENTS & INTERESTS
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