Customer Service Real Estate

Dorothy Ann Jackson

***** ******** ***-***- **** cell

Tomball, Texas 77377 *************@*****.***

Data Administrator: Energetic, analytical and dedicated professional with twenty-two years of administrative, Banking, Oil & Gas and Real Estate in a large corporate setting, with emphasis on providing excellent customer service. In addition, I have exhibited strong leadership, team building and project management skills. Ability to adapt to rapid changing business climates and proven to establish rapport while maintaining credibility with a wide range of functional groups and peers.

Canon Business Process Services

Project Management / Records Administrator - Nov. 11, 2014 – Present

Set up files and update oil and gas metadata into electronic filing system. Perform, research and process files for auctions and sales. Provide training for all new hired employees in the department.

Complete Technical Services, Inc. – Apr. 18, 2014 – July 11, 2014

Administrative duties, Requesting Certificate of Insurances from vendors, vendor maintenance for Oil & Gas Purchasing and Engineering, organize file room, copy and scan paper files into electronic filing system. Updating database for vendors, suppliers and Master Service Agreement files and performed due diligence by ensuring that vendor numbers matched MSA numbers.

Special Staffing Solutions - Natixis:

Executive Administrative Assistant – Nov. 18, 2013 – Jan. 17, 2014

Performed administrative duties by utilizing Microsoft Office, Word, Excel, Outlook, and Intranet. Directed internal and external inquiries to appropriate teams, electronic filing, converting CD and PDF paper files to electronic filing system, managed mail, pick up, ordering of kitchen and office supplies, company mailings, scanning, file set up, document control, archiving, coping, presentation printing and binding, operate mail stamp machine.

JPMorgan Chase: Appraisal Specialist – May 13, 1991 – Aug. 31, 2012

Operations and administrative support to approximately 10+ appraisers geographically in managing the files of residential multi-million dollar home loan appraisals. Duties included file maintenance setup/close outs, archive files, process payment invoices, request and track appraisal bids, order supplies for the department and greet and assist clients and outside vendors.

Database / Document Control Administrator – Oil & Gas / Real Estate - Leader in developing comprehensive understanding of procedures related to scanning, imaging and indexing of Trust Real Estate, Trust Banking and Oil & Gas documents to an Electronic Filing System.

Trust Operations Administrative and Receptionist duties included document indexing of confidential, sensitive client information and data management and information systems for a large financial corporation

Demonstrates strong communication, analytical, team, interpersonal and problem-solving skills

Coordinates improvement of systems and process to increase productivity, efficiency and cost savings. Ensures proficiency, understanding and training of staff in Document Imaging System and procedures.

Consistently processed heavy workflow of electronic filing, including paper files; scanned, indexed, quality control and converted Emails, Word, Excel, PowerPoint and Tiff documents into Adobe PDF attachments in order to import them into the Citadel Electronic Filing System.

Provides feedback to management and submission changes in department workflow and system conversions

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Conducts supplemental training sessions and assistance to staff of 21+ geographic bank locations of users with the Citadel Electronic Filing System.

Increased productivity of Real Estate and Oil & Gas by extending customer service support from Houston to supporting 21+ additional offices nationwide

Greeted and assisted guests, clients and couriers. Assisted in sorting and distribution of department mail, customer statements, and ordering supplies.

Education

University of Phoenix: Bachelor of Science Degree in Business Administration – September 2006 - G.P.A – 3.53

Experience

JPMorgan Chase Bank – July 2010 – September 2012

JPMorgan Chase Bank - May 1991 – May 2010

Technical Skills

AM Trust, Word, Excel, Lotus Notes, Outlook, Kofax Imaging, Citadel Imaging, Intranet, Internet and exposure to PowerPoint

Achievements

National Dean’s List 2004 – 2006

National Scholars Honors Society 2005

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