High School Operator

CARMEN SAMARA

ac58bg@r.postjobfree.com

609-***-****

OBJECTIVE

To secure a position in a field that allows me to utilize my strengths, while advancing in the company.

SKILLS

Bilingual English and Spanish

(reading and writing)

-CPR Certified

-PST Certified State of NJ

-Proficient in Microsoft

office

EXPERIENCE

PUBLICE SAFETY TELECOMMUNICATOR

ATLANTIC CITY POLICE DEPARTMENT

March 2005 – Current

-Receive and documented telephone and radio request for emergency assistance.

-Select and dispatch personnel needed to staff emergency responses.

-Relay information or instructions to field units via radio or telephone.

-Responsible for monitoring National and State enforcement database.

PBX OPERATOR

HILTON CASINO - ATLANTIC CITY NJ

October 2002 - March 2005

-Processed all external and internal calls by either redirecting calls or assisting the caller.

-Maintained complete knowledge at all times of all hotel features/services, hours of operation, room types, and numbers, lay out, décor, appointments and locations, room rates, specials packages and promotions.

-Documented all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.

PROMOTIONS REPRESENTITIVE

TAJ MAHAL CASINO- ATLANTIC CITY NJ

February 2000 - October 2002

- Enrolled customers into the loyalty card Program, updated

existing information, and issued cards.

-Created a memorable guest experience by effectively aligning the people, product and processes to deliver on the promises made to and by our associates.

-Understood and explained Loyalty card programs and rewards to associates and customers.

EDUCATION

HIGH SCHOOL DIPLOMA 1995-1999 VINELAND HIGH SCHOOL

HIGH SCHOOL DIPLOMA 1995-1999 VINELAND HIGH SCHOOL

EDUCATION

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