High School Operator
Resume:
CARMEN SAMARA
************@*****.***
OBJECTIVE
To secure a position in a field that allows me to utilize my strengths, while advancing in the company.
SKILLS
Bilingual English and Spanish
(reading and writing)
-CPR Certified
-PST Certified State of NJ
-Proficient in Microsoft
office
EXPERIENCE
PUBLICE SAFETY TELECOMMUNICATOR
ATLANTIC CITY POLICE DEPARTMENT
March 2005 – Current
-Receive and documented telephone and radio request for emergency assistance.
-Select and dispatch personnel needed to staff emergency responses.
-Relay information or instructions to field units via radio or telephone.
-Responsible for monitoring National and State enforcement database.
PBX OPERATOR
HILTON CASINO - ATLANTIC CITY NJ
October 2002 - March 2005
-Processed all external and internal calls by either redirecting calls or assisting the caller.
-Maintained complete knowledge at all times of all hotel features/services, hours of operation, room types, and numbers, lay out, décor, appointments and locations, room rates, specials packages and promotions.
-Documented all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
PROMOTIONS REPRESENTITIVE
TAJ MAHAL CASINO- ATLANTIC CITY NJ
February 2000 - October 2002
- Enrolled customers into the loyalty card Program, updated
existing information, and issued cards.
-Created a memorable guest experience by effectively aligning the people, product and processes to deliver on the promises made to and by our associates.
-Understood and explained Loyalty card programs and rewards to associates and customers.
EDUCATION
HIGH SCHOOL DIPLOMA 1995-1999 VINELAND HIGH SCHOOL
HIGH SCHOOL DIPLOMA 1995-1999 VINELAND HIGH SCHOOL
EDUCATION
Contact this candidate