Customer Service Microsoft Office

Justin H. Williams

**** ******** **, *********, ** 32536 207-***-**** *******************@*****.*** www.linkedin.com/in/williamsjustinh/

SUMMARY:

Experienced Customer Service and support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality of work.

EXPERIENCE:

CVS Health Lincoln, RI

Omnicare Retail Hiring Partner Dec. 2017- Present

-Providing timely and efficient response to hiring manager inquiries regarding recruiting, staffing, and onboarding.

-Using the Applicant Tracking system as well as other HR systems and predefined business processes to hire candidates in accordance with the company hiring practices.

- Accountable for the delivery of outstanding customer service through a strong commitment to customer needs with a demonstrated commitment to adhering to all service levels with superior communication skills.

-Conducting a Hiring Strategy Discussion and performing pre-screening of candidates in the candidate pipeline.

-Responsible for identifying and collaborating with sourcing partners on opportunities to attract candidates and build candidate pipelines

CVS Health Lincoln, RI Oct. 2016-Dec. 2017

Store Hire Agent/Recruiting Coordinator

-Collaborate with Retail Field Managers and HR Business Partners on the recruiting function to effectively and efficiently staff store level positions, for up to 263 Stores

- Utilized Applicant Tracking Systems as well as other HR systems and predefined business processes to hire candidates consistent with the company hiring practices while ensuring 100% compliance in accordance to OFCCP and EEO guidelines

-Provide timely and efficient outstanding Customer Service to candidates as well as Internal Stakeholders While maintaining positive relationships

-Consistently communicating hiring/staffing details over the phone and in writing to assist in expediting the candidate selection, interview, and on-boarding process

-Process Improvement

Silverman McGovern Staffing, Providence, RI Jun 2016-Oct. 2016

Contract Onboarding Consultant CVS Health

-Reviewed, evaluated, and ensured a high degree of accuracy of new hire I-9 Forms

-Provide assistance to managers in the on-boarding employment process

-Ensure legal employment deadlines are obtained punctually

-Answer phones, sorted and sent correspondence

Darling’s Auto Group, Brewer, Maine Nov 2014-Mar. 2016

Human Resources/Payroll Assistant

Performing regular duties of assisted roles when was out of office. Provided wage, employee status, and active benefits reports through the utilization of ADP.

-Notified, processed, and terminated employee insurance benefits programs

-Provided COBRA notices for insurance

-Prepared and maintained 500 employee files

-Processed MVR, pre-employment background checks

-Administered, scheduled pre-employment testing

-Prepared payroll submission, processed and dispersed payroll checks weekly

-Created Forms, allowing more efficient enrollment processes

Enterprise Rent-a-Car/National/Alamo Rent-a-Car, Bangor, Maine May 2014-Nov. 2014

Rental Sales Agent

-Provided customer assistance throughout the rental process

-Answered phones and provided prompt, friendly service

-Ensured proper equipment was readily available for customer

-Guaranteed accuracy of customer contracts

EDUCATION:

B.S. Business Administration, University of Maine, Orono, Maine May 2014

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