Terri Diversified Simmons-Career Professional Bozeman with success in Healthcare, Retail/

Hospitality Management

Atlanta, GA

ac58a9@r.postjobfree.com - 678-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Specialized Home Health Aide{PRN}

Cassie's Home Healthcare - United States -

2012-04 - Present

Private duty Home Health Aide for parylized patients housed at the Shepherd's Center. Assisted with bed extraction, bathing, and dressing of patients. Oversaw and ensured proper medication was taken as directed. Escorted and assisted in daily schedules such as PT/OT, Swimming, any assigned classes, and accompanied to any medical appointments.

Cooked and cleaned for patients, as well as took them to run errands if necessary. Patients were either partially or temporarily in state of paralysis. Patient Account Representative

Children's Healthcare of Atlanta -

2013-10 - 2018-03

Provide superior customer service to our patients, parents, insurance companies, physicians, and facilities within the organization.

Ensure proper procedures and procedure codes were performed and coded correctly per EOB. Coordinate with other departments to ensure timely filing for corrected EOB. Process all entries through Epic system with ICD9-10 Coding regulations. Maintain a quota of 90% or better in collections, service, and productivity metrics on a daily, weekly, and monthly basis.

Cross trained as Revenue Cycle Relations specialist. Duties to include but not limited to receipt, processing, and distribution of confidential/Time sensitive documents for various departments within Revenue Cycle.

Reception/Switchboard.

Schedule/Reserve and set up meetings.

Greet and escort new hires as well as vendors to designated areas. Assistant Store Manager

Cato Fashions - Stone Mountain, GA -

2011-06 - 2014-08

Daily store operations/Opening and Closing of store. In charge of all Financial/Banking transactions. Cash reconciliation. Assisted Store Manager with hiring, training, and managing a staff of 10. Ensured that my own and the staffs sales quotas were met or exceeded. Processed shipment, inventory control, in charge of various floor sets. Implemented a professional development mentoring program at our location that the company used for all locations.

Created and implemented sales/marketing strategies to increase revenue. Processed refunds, returns, credit card payments/applications and layaway. Personal shopper for a few of our valued customers by request Lead Sales Associate

Cato Fashions - Stone Mountain, GA -

2010-03 - 2011-06

Provided superior customer satisfaction by giving a total experience. By listening, providing, and anticipating customer needs and delivering on them to close the sale. Met/Exceeded daily, weekly, monthly quotas which would vary from $500 daily to $3000 monthly as our location was on it's way to being a Million Dollar store. Visual Merchandising, create and execute Sales/Marketing strategies. Process Credit card payment/applications, returns, refunds, and layaway. Process shipment, stock, ensure inventory control/loss prevention. Maintain cleanliness and overall appearance of store. Began training new hires at our location.

Assistant Store Manager

The Avenue Clothing Store - Stone Mountain, GA -

2007-11 - 2010-11

In charge of the opening/closing procedures for daily operation of the store. Created and implemented sales strategies to ensure daily, weekly, and monthly sales quotas were met/exceeded.

Trained,scheduled, and managed a staff of 10.

In charge of banking, financial, and payroll procedures. Medical Receptionist/Front Desk

Resurgens Orthopaedics - Atlanta, GA -

2003-10 - 2005-12

Provided superior customer satisfaction via multi-line phone system by scheduling appointments(call center setting)

Check in/out patients.

Verify insurance and collect co-pays.

Charge entry and process referrals.

Medical collectoins/Account Resolution.

Also cross trained as receptionist in Human Resources department. Medical Front Office Asst/Clinic Liaison

Emory Clinic Perimeter - Atlanta, GA -

2000-10 - 2003-10

In charge of Medical Records being pulled for daily appointments for 6 physicians. Promoted to Front Desk in OBGYN for check in/out, collect co-pays, insurance verification, and process referrals.

Performed afore mentioned duties for 2 Internal Medicine Physicians, 2 Detmatoligists, 1 Cardioligist, and 1 Spine specialist.

My final position as a Clinic Liaison was to deal with patient/customer/Insurance Company complaints, discrepancies, Billing issues, claims, denials, re- submissions, etc. EDUCATION

Bachelor's in Business Administration/Healthcare Administration Strayer University-Georgia - Chamblee, GA

2017-07 - 2020-01

Certification in Medical Office Specialist

Burdett College - United States

1995-01 - 1996-01

Diploma in Paralegal

Roxbury Community College - United States

1993-06 - 1994-06

AS in Legal Secretary

Bay State College - United States

1989-01 - 1991-05

SKILLS

Customer Service Representative, Medical Front office, Retail/ Hospitality Management. AR/AP, Budget, Purchasing. Payroll. Data Entry 15,000 kph,Typing 50-60 wpm, Microsoft Office Suite. Medical Billing, Claims, Processing,Denials,Re-submissions. Referrals, Charge Entry, Insurance Verification, Phone Triage. Sales, Marketing, Visual Merchandising., Training & Development, Project management, Operational Procedures,.

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