WILLIAM NORMAN, SR.

Satellite Beach, FL ***** 281-***-**** ac588q@r.postjobfree.com www.linkedin.com/in/bill-norman-7b22a32

SENIOR OPERATIONS EXECUTIVE

Community-focused leader leveraging 15+ years’ experience in strategic planning and execution, relationship development, operational management, and ministry/mission leadership for faith-based organizations. Deep experience in multi-million-dollar financial management and full P&L responsibility. Excels at cultivating healthy teams united toward a common vision.

CORE COMPETENCIES

Strategic Vision & Execution Operational Leadership Relationship Development Change Management Leadership Coaching & Mentoring Large Budget Management P&L Process Reporting Non-profit Leadership Mergers & Acquisitions MS Office Apple OS/IOS Six Sigma

PROFESSIONAL EXPERIENCE

Vice President of Strategic Planning, Service Experience, & Support

Christian Care Ministry Melbourne, FL February 2017 to June 2018

Led all member and provider-facing contact center activities for 158K household / 380K member top-tier Healthcare Sharing Ministry organization. Plan and execute strategic goals in alignment with ministry mission and vision.

Managed full financial operations and P&L responsibility for annual operating budget of $10.3M. Collaborated and supported with CEO to identify multiple individual M&A opportunities within first ten months to increase non-traditional revenue. Pursued three opportunities and expanded existing platform by two products to bring greater value to members.

Increased productivity and efficiency by 20% leading to anticipated labor cost-savings of $1.1M through creation of ministry-wide alliance to deliver internal and external Kingdom Class Service, restructuring of workforce training and staffing, and collaboration across departments to implement technology solutions for call escalation and follow-up.

Oversaw 217 employees with 12 direct reports at operating centers in Florida and Colorado. Increased satellite campus staff productivity, attendance, engagement, and quality by 12% over three months through hands-on mentoring and site visits to provide leadership, improve morale, and enhance organizational culture.

Executive Pastor & Director of Operations/Ministries

First Baptist Church Jacksonville, NC May 2014 to February 2017

Developed and executed strategic vision, ministry, and mission objectives for two-campus, 3.5K attendee mega-church. Led all ministry, human resources, legal and liability considerations, facility management, and local, national, and global impact work.

Oversaw annual budget of $4.2M and delivered P/L and contribution success for church Capital Campaign and Building development plans despite challenging socio-economic environment. Paid all debt and aligned growth projections with zero negative impact to ministry or revenue.

Led and developed team of 49 with eight direct reports. Improved operational processes and streamlined volunteer committees from 29 to three committees plus senior advisory board.

Achieved 9% reduction in operating expenses, increased population by 15%, and announced opening of third campus by 2019 to earn recognition in Outreach Magazine’s Fastest Growing Churches issue for three consecutive years.

Chief Operating Officer

NavPress Publishing Colorado Springs, CO August 2012 to February 2014

Led day-to-day operations, financial management, and team development for niche Christian publishing house with operations in three states. Served as primary point of contact between organization and parent company.

Developed and implemented budget of $11M with full P&L responsibility. Mitigated losses of $1.1M and protected financial integrity of organization through negotiation of sale of third business unit.

Recruited, trained, led, and coached 82 employees and 12 direct reports across three locations in diverse geographies as Chief of Staff.

Oversaw full production and publication process including workflow development, marketing, sales, digital marketplace, contract management, fulfillment, and relationship management.

Led change management, streamlined operations from three business units to one, reduced employees from 82 to six, and forged alliance with commercial publishing company to protect heritage and discipleship brand. Conducted market research and evaluated business performance over three years to gather data for decision points and drive strategy development.

Lead Pastor of Operations, Administration, & Missions

The MET (Metropolitan Baptist) Houston, TX January 2005 to July 2012

Provided end-to-end leadership and strategic direction of 6K+ member church and its day school, administration, mission work, financial management, human resources, staff management, facility maintenance and development, and construction projects in alignment with organizational goals and implementation needs.

Managed annual operating budget of $7M and designated budgets of up to $5M for mission work, capital improvements, and special projects. Held total accountability over entire financial, budget, and stewardship processes.

Increased assets by $11.2M and decreased debt by $8M through development of budgetary tracking with weekly, monthly, and YTD data points to refocus spending and capital outlays.

Hired, led, and mentored team of 49 employees and 12 direct reports.

Amassed $8.6M over three years through hiring of Financial Capital Campaign consultant and collaboration with church leaders and members to exceed historical giving trends resulting in construction of 27K sq. ft. ministry building, 420 additional parking spots, and 100-acre activities park.

Pioneered and led Mission Foundation development for local and international mission efforts across three continents. Established non-governmental organizations (NGO) in Wakisi, Uganda, Nairobi, Kenya, Ecuador, Mexico, and the Philippines and designed, built, certified, and opened children’s village, orphanage, primary school, and training center in Uganda.

Division President/COO McLane Company Temple, TX May 1988 to June 2003

Provided executive operational leadership with full success and profitability accountability for national grocery store logistics organization to the convenience store, mass market retail, and food service industries. Oversaw Sales, Marketing, Info Systems, Human Resources, Accounting, Distribution and Transportation, Safety and Regulatory demands, Customer Service, Quality Control, and Corporate divisions for top-tier accounts.

Managed corporate annual budget of $22B and Illinois location budget of $1.5B in key leadership role over two-location division with 1.5K employees, 14 direct reports, and 4.9K+ customers across eight states.

Delivered strategic planning and execution for Midwest market of Target, K-Mart, and 7-11 franchise along with six geographical divisions including Southwest/Texas, Northeast/New York, Mid-Atlantic/Virginia, Midwest/Illinois, Western/Colorado, and SunEast/Florida.

Promoted from Distribution Management to Vice President Operations then President and COO for the MidAtlantic and Midwest Divisions within last five years.

EDUCATION

Master of Divinity/ Master of Theology Southwest Baptist Theological Seminary Houston, TX (in process – not completed)

Bachelor of Arts in Business Management Kennedy University Cheyenne, WY

TRAINING & CERTIFICATION

Wholesale Distribution Executive Management Course Certification The Ohio State University

Executive Development Program Certificate Louis A. Bantle Institute at Syracuse University

Six Sigma Green Belt

DACI Process Training

Cornell Food Executive Program Certificate

PROFESSIONAL AFFILIATIONS

Board Member Elevaré/Reach Youth Global International Mission Not-for-Profit Cypress, TX

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