Medical Assistant Customer Service

Ander Brown Jr.

(H) 408-***-**** © 408-***-****

**********@*****.***

OBJECTIVE: I am looking to Enhance the Quality of work with a company and show that I can also be a Team Player, at the same time looking to Move Up in the Company.

Professional Experience: With years of work in Leasing I have learned to process Conventional Loans, Section 8, HUD and Tax Credit. Meeting a Leasing Goal of 8 per month and exceeding that goal 6 months out of a given year. I was named top Loan Officer in 2004, funding over $5.4 Million in Personal, Visa, Second Mortgages and Equity Loans. Top Cross Selling Loan Officer in 2002 selling more GAP Insurance that covered 70% of Vehicle Loans within the company. I also salvaged more than 75% of the Visa Loan’s for the company in their Fraud Prevention Department. Attended Medical School in June 2010 Graduated with Honors and did my Externship with Silicon Valley Spine Institute, where I would check Vital Signs and Room Patients among other things.

AMC Apartments, Henderson, Nevada Nov. 2016 – July 2017

Leasing Professional

Taking advantage of my experience to exceed goals in Leasing. Utilizing proper phone etiquette when speaking to residents, future residents and vendors. Always grasping the resident’s attention with a detailed touring presentation of the property. Gather the required information from the future residents in order to lease the appropriate apartment. Experience with Onsite, Outlook, Craigslist Posting’s, AIM and Loan Processing.

Greystar Apartments, San Jose, California June 2014 – April 2016

Leasing Professional

Taking advantage of my experience to exceed goals in Leasing. Utilizing proper phone etiquette when speaking to residents, future residents and vendors. Always grasping the resident’s attention with a detailed touring presentation of the property. Gather the required information from the future residents in order to lease the appropriate apartment. Experience with Onesite, Outlook, Craigslist Posting’s, Loan Processing. Collections, Rent Postings, Bookkeeping, and Evictions.

Career Strategies, Pleasanton, California June 2011 – April 2014

Leasing Consultant

Taking advantage of my experience to exceed goals in Leasing. Utilizing proper phone etiquette when speaking to residents, future residents and vendors. Always grasping the resident’s attention with a detailed touring presentation of the property. Gather the required information from the future residents in order to lease the appropriate apartment. Experience with Yardi, Outlook, Craigslist Posting’s, LRO, Pricing, Section 8 and HUD.

Everest College, San Jose, California June 2010 – April 2011

Medical Assistant

Externship with Silicon Valley Spine Institute March 2011 to April 2011. Volunteered at Silicon Valley from May 2011 to July 2011. Proficient in Injections, Weight check, Medical Records and Vital signs. Rooming patients, Prepping and Cleaning exam rooms also preparing MRI/X-Ray’s for Doctors. Patient Scheduling, Confirming daily appointments, Copying reports and answering multiple phone lines.

Irvine Company / Cypress, San Jose, California February 2007 – June 2009

Leasing Consultant

Showed quick comprehension of the Leasing process. Outstanding production in leasing with great aptitude in speaking with residents. Always provide future residents with a detailed touring presentation of the property. Proficient in Outlook, Craig’s List Postings, LRO Pricing, Section 8 and HUD.

Washington Mutual, Pleasanton, California August 2006 - July 2007

Inbound Fraud Prevention Representative I

Showed over a 90% Satisfaction Rating with customer service. Gave a detailed review to customers about what an authorized and unauthorized transaction is. Always showing concise decision making in determining a Fraudulent Account. Salvaged more than 75% of the company’s Credit Card accounts.

Valley Credit Union, San Jose, California November 2001 - March 2005

Customer Service Representative

Top cross selling Loan Officer in 2002, selling more GAP Insurance to cover vehicle loans. Received top honors in 2003, funding over 40% of Visa Loans, 50% Vehicle and over 70% in Personal Loans. Staying on top of Loan Conditions with a closing ratio with customers of 100%.

Always showing top notch Customer Service and Satisfaction.

SKILLS: Consistently perform all tasks in a timely manner, confident and articulate in resolving any complaints or questions, strong ability to multi task, very friendly and outgoing.

COMPUTER SKILLS: Microsoft Word, Microsoft Excel, Microsoft Outlook, Calculator, Word Processing, Fidelio, Cash Register.

EDUCATION: AA Degree in Liberal Arts, Graduated with Honors for Medical Assistant.

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