Service Assistant
Resume:
STEPHEN DUELL
*************@***.***
linkedin.com/in/stephen-duell-33923a32
Phoenix, AZ 85012 Cell: 619-***-****
SUMMARY
Results and customer-focused Underwriter and Team Lead with over 17 years of experience in commercial insurance underwriting, systems and compliance supporting SUNZ, Texas Mutual, CopperPoint Mutual, Swiss Re Corporate Solutions, Zurich North America, the ICW Group, SCF Arizona agents and policy holders. Possess a strong record of team and project leadership, coaching, systems enhancement, process improvement, problem solving and analysis with a focus on providing exceptional service.
WORK EXPERIENCE
SUNZ Insurance Company, Bradenton, FL October 2017-March 2018
Underwriting Manager
Led and developed a staff of eight direct reports who provide quality service and profitable Workers Compensation underwriting results; staff included three Underwriting Assistants, one Associate Underwriter, on Underwriter and three Senior Underwriters.
Completed underwriting referrals within letter of authority
Developed and enhanced job descriptions and letters of authority
Conducted new business and renewal analysis for large deductible policies for PEO’s and Staffing Companies.
Underwrote new client requests for fit with deductible program within letter of authority.
Reviewed and approved endorsements and waivers of subrogation.
Texas Mutual Insurance Company, Houston, TX November 2015-March 2017
Supervisor, Underwriting
Led and developed a staff of nine direct report who provided quality service and profitable Workers Compensation underwriting results for the Houston Region; staff included two Underwriter I’s, six Underwriter II’s, and one Senior Underwriter.
Completed underwriting referrals for assigned Underwriters within letter of authority
Conducted Supervisor file reviews and participate in corporate audits
Participated in marketing efforts and attend industry events.
Managed workload for assigned Underwriters and collaborate on territory planning
Mentored assigned Underwriters and collaborate on training activities for the department
CopperPoint Mutual Insurance Company, Phoenix, AZ March 2014-November 2015
Underwriter II
Selected and adequately priced risks for Workers Compensation policies within letter of authority. Managed and grew a book of over $24M.
Managed production from directly appointed agents and wholesale channels
Conducted marketing visits and make presentations
Participated in the training and mentoring of new Underwriters and Underwriting Assistants.
Participated in schedule rating audits for entire team to ensure regulatory compliance
Reviewed, priced and negotiated insurance contracts in accordance with letter of authority
STEPHEN DUELL Page 2
Swiss Re Corporate Solutions, Chicago, IL June 2012-March 2014
Team Lead, Business Services North American Property, Central and Western Regions
Developed and led a staff of nine direct reports who provide quality service to two underwriting regions with a combined book of over $125M of commercial property business; staff includes three Underwriting Analysts and six Underwriting Assistants housed in offices in Chicago, San Francisco and Santa Ana.
Managed production support services for two regions including coaching and performance reviews.
Assisted with quoting and servicing primary and participatory commercial property policies.
Monitored underwriting production to ensure prompt premium posting.
Participated in process improvement projects including process mapping and requirements gathering.
Collaborated with other managers to identify offshore task transfer opportunities and development of SOP’s.
Zurich North America, Los Angeles, CA January 2010-May 2012
Team Lead II, Underwriting Support
Developed and led a staff of nine direct reports and nine matrix reports who provide quality service to the Construction Business Unit with a book of over $60M consisting of property, casualty and surplus lines; staff includes six Underwriting Assistant III’s, two Underwriting Assistant II’s and one Underwriting Assistant I; matrix reports include seven Underwriters and one remote Rater.
Acquired a good knowledgebase of the Lean methodology and how it relates to strategic thinking.
Planned and managed workload for a team of 14 using Lean tools.
Acted as a liaison between underwriting and operations to ensure optimum delivery achievement.
Conducted file quality and performance reviews.
ICW Group, Inc, San Diego, CA August 2008-January 2010
Underwriting Support Supervisor, Workers Compensation Underwriting
Developed and led a staff of nine who provide quality service to a book of over $64M; staff includes seven Underwriting Assistants and two Underwriting Technicians.
Developed tracking mechanisms to monitor productivity and workflow for the department.
Underwrote New Business and Renewal Workers Compensation applications
Managed Instant Quote straight through processing program and conducted user acceptance testing.
SCF ARIZONA, YUMA, AZ March 2006-July 2008
Team Leader, Yuma Account Services
Developed and managed team, budget, and lead a staff of six who provide quality service to a book of business over $15M; staff included: three Claims Adjusters, Loss Control Consultant, Customer Service Underwriter, and Premium Auditor.
Actively participated on the Policy Committee with other leaders to set underwriting goals, standards and procedures for the organization.
Conducted file quality and performance reviews.
Actively participated in underwriting efforts of my office.
EDUCATION
State University of NY at Purchase, Purchase NY
Bachelors of Arts Language and Culture
Technology
MS Office, Commercial Intellysis, Business Objects, PowerSuite, Cognos, Guidewire
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