Customer Service Manager
Resume:
J
Jo Huggins
Phone:423-***-****
Professional Summary
Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors.
Skills
Vendor sourcing and negotiations
Inventory & Quality Control
Customer-oriented
Talented multi-tasker
Customer needs assessment
Complex problem solving
Multi-site operations expert
2+ years in HR
Workers Compensation
Insurance & Benefits
Interviewing, Hiring, and Termination
Payroll & Accounting
Notary
Management
Work History
HR Assistant/HR Specialist, 09/2015 to 04/2017
Santek Waste Services Corporate Office
Processed new hire paperwork
Performed orientation, interviews, drug screenings, and direct deposits
Handled all insurance information including benefits/open enrollment, 401K, etc.
Worked with Workers Comp Claims
Made online payments for Accounts Payables and corrected any payments or issues
Ordered supplies for the office
Served as a Notary
Pulled reports as needed
Performed all duties of the HR Manager
Handled taxes or changes for payroll
Worked with Accounts Receivables as needed
Worked with ADP
Utilized Google Calendar (shared invites and scheduled meetings)
Used Microsoft Word and Excel
Booked hotels and other rentals
Ordered flowers and shopped for meeting supplies
Made manuals and office handbooks
Custodian Supervisor, 08/2015 to 12/2015
Commercial Building Services
Cleaned various high schools
Went into buildings and rooms to ensure all cleaning was accurate
Ordered supplies as needed
Manager, 11/2013 to 05/2015
Cash Express- Cleveland, TN
Customer Service and Collections
Payday Signature, and Title Loans
Prepaid Cards
In Store/Out Store Marketing
Cashier
Weekly/Monthly Audits
Collection Specialist, 03/2013 to 11/2013
George McCoin Attorney – Cleveland, TN
Inbound/Outbound Calls
Collecting Bad Debt
Setting Up Payment Plans
Garnishing wages
Filing Suit
Data Entry
Customer Service
Collection Specialist, 01/2012 to 02/2013
Nationwide Recovery Services – Cleveland, TN
Call Center
Collecting Bad debt
Setting Up Payment arrangements
Taking Payments
Filing/Verifying Insurance
Marketing Representative, 01/2010 to 01/2011
Creative Touch Studios – Cleveland, TN
Call Center
Collecting Bad debt
Setting Up Payment arrangements
Taking Payments
Filing/Verifying Insurance
Inbound/Outbound Calls
Book/Follow Up on Programs
Customer Service
Manager, 01/2008 to 01/2010
Serve Rite – Cleveland, TN
Supervised Crew of 6-8 employees
Cleaned/Supervised Cleaning of Peerless Group and Schering Plough
Office Cleaning/Floor Maintenance
Managed First and Second Shift
Hired and Terminated employees
Revised changes that were made and trained employees
Marketing Representative, 01/2007 to 01/2008
Meyers Photographic – Cleveland, TN
Inbound/Outbound Calls
Book/Follow Up on programs
Customer Service
Registrar, 06/2006 to 12/2006
Skyridge Medical Center-Cleveland, TN
Registering Patients
Filing/Verifying Insurance
Taking Payments
Data Entry
Appointment Specialist, 01/2004 to 06/2006
P.C.A – Cleveland, TN
Set up appointments for Photographic Sessions
Department Supervisor, 01/1994 to 01/2004
General Photographic Resources – Cleveland, TN
Supervised 8-10 employees
Performed Hiring and Firing
Supervised Appointment Schedulers/2nd shift
Scheduled Appointments
Receptionist
Collections
Customer Service
Certified Nurse Assistant, 01/1992 to 01/1994
Life Care Centers of America Cleveland – Cleveland, TN
Assisted residents with daily living routines
Education
2006 Certification: Office Administration/ Medical Billing/Coding
Cleveland State Community College – Cleveland, TN
3.6 GPA
Member of Phi Theta Kappa
Coursework in Business, Office Administration
Bachelor of Arts: Management and Psychology, Currently Enrolled (No Degree)
Ashford University - Clinton, IA
3.3 GPA
Continuing education in Management and Psychology
Member of Phi Theta Kappa
Coursework in Business, Management and Communications
Coursework in all fields of Psychology, including I/O Psychology
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