Customer Service Sales

Randy L. Santiago

Address: Hawally, Kuwait City ǀ Mobile Phone: +965-********

E-mail: *****.*****@****.*** mailto:***************@*****.*** ǀ Skype ID: randz_santi

PROFESSIONAL PROFILE

A hospitable, presentable and hardworking team player who possesses a high standard of personal appearance and hygiene. Always focused on making sure that every guest is served to the highest possible standards by having an outgoing, polite and professional attitude towards all patrons. Constantly working hard to ensure that guest expectations are met and that their time being served is a memorable experience. Naturally enjoys talking to people and is much experienced in overseeing the smooth running of a busy area, and in creating a unique relaxed style and atmosphere

OBJECTIVE

Now ready for new challenges, and seeking a suitable position with a reputable company that maximizes my potential and capabilities in order to become a significant contributor to its growth.

CAREER SUMMARY

May 2018- Present Aman Exchange Company Customer Service/ Counter Staff

Sharq, Kuwait City Call Center Agent/ Cashier

Answering phone calls from our valued customers giving answers for all their inquiries.

Always find solution for every questions and inquiry of our customers.

Aug 2016- April 2018 Oman Exchange Co WLL Counter Staff

Mirqab, Kuwait City Encoder

Welcomed customers to provide accurate transaction.

Giving customers an information regarding to the transactions they transmit.

Dec 2012- Aug 2016

Al Jahra Copthorne

Hotel & Resort

Al Jahra, Kuwait

General Cashier

Accounts Department

Documented and reconciled amounts deposited by cashiers.

Formulated bank deposit slips and compiled General cashier’s daily reports.

Adhered to all Hotel policies and procedures.

Compiled monthly petty cash reports to facilitate reimbursement process.

Cooperated with security services as and when required.

Delivered deposit slip copies to relevant authority on regular basis.

Recorded guest payment in a computerised cashiering system.

Jul 2010-Jul 2012

Golden Tulip Hotels

Inna and Resorts

Manama, Bahrain

Waiter, Coffee Shop

Food and Beverage Department

Looked after guests and attended to their needs during their visit.

Welcomed guests and escorted them to their table.

Provided quick, efficient, pleasant delivery of food, ensuring the quality standards and service are being delivered.

Maintained a respectful control over guests at all times.

Actively involved in the training and coaching.

Jul 2007- Jul 2009

Pizza Hut

Kuwait Food Co. – Americana

Abu Dhabi, UAE

Cashier Team Member

Stocked ingredients from delivery area to storage, work area and walk-in cooler.

Received and processed telephonic orders.

Managed inventory and completed relevant paperwork.

Cleaned equipment and work area.

Sep 2006- Jul 2007

Super Eight Grocery Warehouse

Philippines

Cashier Bagger

Greeted customers while entering to the premise

Established or identified price of goods using electronic or other cash register

Received and processed payments by cash, check, credit card and automatic debit

Wrapped and placed purchased goods in bags

Provided information to customers and guests

Jan 2006- Jun 2006

Natasha Warehouse

Philippines

Sales Staff Porter

Assisted in promotional activities.

Assisted in setting products on sales floor as per display standards.

Prepared the products for sale.

Notified Manager about maintenance problems.

Sep 2000- Mar 2005

Mc Donald’s Company

Philippines

Team Member

Greet customers, take and assemble orders and receive payments.

Check equipment to ensure it is working efficiently.

Back up crew members in the event of absences and work overload.

Assist new crew members with on job training.

EDUCATION & QUALIFICATION

2000

Bachelor of Science in Computer Science – Asian College of Science and Technology

Baliuag, Bulacan, Philippines

PERSONAL DETAILS

Languages:

English. Filipino Tagalog

References are available on request

Contact this candidate