Osama Mohamed Kamel Abdul Kader

E-mail: ac57xa@r.postjobfree.com

Cell Phone no.: +2-010********

osama kamel

Education

• Bachelor degree in business administration from the University of Assuit, Egypt (Cum Laude).

• Cargo dangerous goods & safety training certificate from TNT Express Corporation.

• Dispatching diploma from IATA.

Experience

- Working at Freelancer.com, peopleperhour.com, Khamsat.com and other freelancer platforms as transcriptionist, translator, proofreader, ad advisor and some procurement projects so far.

- June 2017 – Jan 2018 worked as a technical advisor(email&chat based system) at Etisalat UAE

- Jan 2017- June 2017 worked as customer service agent at Teleperformance (expedia account)

- Jan 2014 – Oct 2016 worked as a ground operational logistics supervisor at TNT Express. ( Allocated around Kuwait’s, Lebanon’s, Dubai’s Intl airports )

• Manage, Lead, Train, Develop, Build the ELC teams (Operation and warehousing).

• Ensure that all data relevant to an inbound and/or outbound orders are received in a manner that will enable them to be processed and recorded in the appropriate system fields.

• To update customer inventory systems as per work instructions and maintained current.

• Ensure that any discrepancies (quality/quantity) are highlighted correctly and in a timely manner reported to the customer and/or internal customer services and ELC management team.

• Uphold ISO 9002 & 14001 procedures within ELC as per policy to ensure compliance.

• Ensure all TNT quality standards & policies are met.

• Take responsibility for personnel, providing leadership and ensuring continuous coaching.

• To provide the fastest, most reliable & secure door-to-door express pick-up and delivery service. Achievements:

Improvement of 16% in Arrival by 9 delivery by 12

Improved Checkpoint Return Timeliness by 2%

Reduction in Delivery Service Incidents by 35%

Improved PU timeliness by 40%

Achieved 99% RW compliance

Improvement Mandatory Checkpoint Capture by 20%

Reduction of 300 man hours/monthly, resulting in reduction in Ops cost per move

- Apr 2012 – 2014 worked as a ground operation supervisor at TNT Express located in Kuwait’s Intl. airport

Awards & Achievements:

Nominee EOY 2013 : Dec.2013, TNT Express Kuwait

Employee of the Month: Dec. 2012, TNT Express, Kuwait

Extra Miller Award: Jan. 2013, TNT Express, Kuwait

- 2011 – 2012 worked as a dispatch coordinator at TNT Express.

• Responsible about afternoon courier’s team.

• Receipt all the pickups from customer service dept. & distribute it to couriers.

• Follow up with our couriers to collect all the pickups on schedule without any failure.

- 2010 – 2011 worked as a customs clearance agent at TNT Express.

• Excellent knowledge about cargo and courier industry.

• Very good dispatching experience.

• Manifesting consignments and calculating air freight charges.

• Preserving IATA codes, IATA charges as well as stimulating dimensions of consignments and its terms.

• Also participated in the sales surveys project in order to reach customer’s satisfaction level by either meeting them personally or through the phone.

• Handling customs brokerage and clearance.

• Handling the road route of the whole gulf cargo of TNT Express.

• Organize the road route for the delivery team and remove any obstacles which may delay the processes.

- 2008 – 2010 worked as a customer service team leader at the Avenues mall. Skills I have earned from this Job:

• Provide customers with inquiries and information regarding shops.

• Hosting VIP persons and guide them around.

• Interact with any kind of customers and ability to work under pressure.

• Maintain safety and regulations among our staff.

- 2007 – 2008 worked as office/administration assistant & Field marketer at “Ipsos” the European company for marketing research.

Skills I have earned from this Job:

• Great Spirit team work.

• Fast typing.

• Keep up to date with all daily tasks.

• Liaise with internal and external contacts.

• Create/ maintain / complete new Employee personal files.

• Flexibility to work with several supervisors and switching from team to team.

• Self Confidence and good communication skills.

- Also moved around in several trainings, experiences and part time jobs among the above mentioned experiences.

Communication skills

• Excellent in oral and verbal communication in both, English and Arabic language.

• Adequate and polite when interacting with clients.

• Confident and energetic.

• Able to work effectively under any kind of pressure.

• An excellent ability to generate a good reputation and impact. Personal Information

Date of birth: 4 / 11 / 1988

Nationality: Egyptian

Place of birth: Kuwait

Marital status: single

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