Telecom Active Directory Engineer system administrator
Resume:
Shane William Ward
540-***-**** www.linkedin.com/in/mrshaneward **.*************@*****.***
OBJECTIVE
I am seeking a full time Network Administrator or Higher level IT Support specialist position.
EXPERIENCE
PBX Telecom Engineer III 10/2017 – 6/2018
HMS Technology INC. contractor / Office Information Technology Veterans Hospital Salem, VA
Install, setup, diagnose and solve problems on PBX phone systems, network and data equipment
Route and install cables and test lines to ensure appropriate signal quality
Active DOD Public Trust Security clearance until 2020
Call Center programming: ACD call centers, Hunt Group, pick up groups, metrics, behavior events
Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues
On-site and remotely
Install and trouble shoot VOIP, Multi-line, single line / analog, telephone sets and features
Setting and testing of telephone sets, installing new cable jacks, IDF crosscutting and documentation
Structured Cable Expert: Cat 6 plenum cable installation / patch panel, wall jack, IDF, MDF installation
Expert with the following systems: Alcatel-Lucent, Omni Private Communications Exchange
(PCX) 4400 solution, Applied Voice and Speech Technologies (AVST) CallXpress server, Trivium
Call accounting solution, Genesys/Alcatel-Lucent virtual hold solution, (IED) 8000 Series public
Announcement system, Gordon Kapes 922 system
Auto attendant and Call processor programming – automated flow - Call menu programming
VOIP – voice over IP and Foip fax over IP management
Managed 2,500+ telephone users – scope included work orders and trouble
Tickets, and large projects and planning
PBX Telecom Engineer II 10/2014 – 10/2017
Longview Technology contractor / Office Information Technology Veterans Hospital Salem, VA
Same job and position as above. After the contract ended HMS hired me.
Network Administrator 2/2012 – 10/2014 Cognizant Technologies Inc.
Systems Administrator in a Large Windows Enterprise Network environment supporting 1,000s + users and nodes using Microsoft Windows Server 2000- 2012 including Active Directory: local and group Policy, Server and Data Backup,
Disaster Recovery and Security Auditing, Large Domain Anti-Virus and Asset Management
Maintaining and troubleshooting a large enterprise WAN/LAN TCP/ IP data networks
Windows Server 2000 - 2012 with Active Directory tasks ranging from Account creation
and deletion, Group/ Local policy edit, “Robot” and Automated tasks/ scheduler troubleshooting patching,
Change requests, moving SBUs etc.
Resolved severity 1,2,3,4 incidents and service requests SLA tickets for Production Support group
Hands on Domain LAN setup. Installing server software, configuring Domain Controllers, File
Servers, Database servers, App servers
Migrating Physical to virtual server working knowledge hands on exp.
VM Ware 5 ESX Server Admin
Worked remotely with developers/ hardware specialist/ end users simultaneously for software and
hardware debugging and implementation VIA webex, Radmin
Multi – Domain, Multi- Corporation, Windows network Admin
Planning, and executing large IT projects delivering service on-time for various Large Projects and
Phases in the project – One large project was moving a data center w/ 100s of Servers
Deployment Project technician 08/2011 – 2/2012 Sycom Technologies Inc. Centra Health Systems Lynchburg, VA.
Windows 7 migration for Lynchburg Hospitals
USMT backup and restore expert
Met goal of 2,000 computers imaged placed in a 3 month deadline
Project management: Large Scale project planning and execution for a Hardware migration project
I performed tasks such as Surveying, organizing data, creating software xls build, documenting planning and estimates,
scheduling end users and management times and communications, 3rd party vendor communication
Microsoft SCCM : configuration management dashboard inventory reporting, imaging and troubleshooting
High Volume Windows Imaging expert - SCCM image expert – Imaging 20 PCS at once
Worked directly for Centra Hospital and upgraded and migrated PC for Doctors, medical clinics,
Lynchburg General and Baptist hospital including All depts. such as LGH emergency dept., and Radiology etc.
Inventory asset management with HP Service manager and Active Directory
Network Engineer II 06/2007 – 08/2011 TekSystems – AT&T Wireless Network Administrator
Windows Server 2003 admin for 200+ users including Group Policy, creation and deletion of
accounts, managing access controls, and domain structure
Setup and troubleshooting WAN, LAN, VPN, Intranet, Citrix, ATT proprietary software, user file
sharing, McAfee, HP Web jet Admin
Installed and maintained Avaya VOIP network, Implemented and upgraded phone network to newer
Cisco VOIP phone network
Expert technician with Windows XP, Point of sales equipment, signature capture devices, and receipt
printers, and scanning equipment
Configured, troubleshot and managed Cisco 1841 routers, Cisco 3010 switch, Cisco 4410 WAP,
Cisco 881W WAN / LAN technologies for each retail store in my market district
VITA (Northrop Grumman) 3/2006 – 6/2007 Desktop and Network support specialist
Hardware, Software, and Network support for Virginia state agencies (VDOT, DVS, VOF, DOC, DMV, VVCC)
TCP/IP, WAN, LAN, VPN: VPN Clients, VPN Routers, Wireless VPN, 802.11b, g
Remote Access: Remote Desktops, Remote Assistance, LAN Desk, Go2mypc, Windows Terminal services
Imaging: Altiris and Norton Ghost
Performed daily Windows Server 2003 Active Directory tasks such as account maintenance, security, configurations, backup, auditing, policies and network, OU security
End user support for 400+ user organization
EDUCATION
Virginia Western Community College 2009-2012
I.S.T. – Information Systems Technology: Computer Networking - AAS
Virginia Western Community College 2001-2004
I.T.P. – Information Technology Programming: Software and Database development A.A.S.
CERTIFICATIONS
CompTIA A+
CompTIA Network+
Cisco CCNA: CCENT (ICND101)
Northrop Grumman Network Security
Dell DCSE – Dell Certified Systems Engineer
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