Laltu Ghosh
E-Mail: ac57wq@r.postjobfree.com
Cell: 425-***-****
Experience Summary
Management executive with more than 17 years of industry experience, with 9+ years in USA & Canada in roles varying from Program Manager, Senior Consultant, Senior Data Analyst and Project lead. 10 Years of experience in Retail e-Commerce Industry and Marketplace Operations with leading global retailers based out of USA.
Strong leader with motivational management style and immense abilities in building/ optimizing customer focused organizational strategies, and enhancing business functionality to maximize business results in service operations, including e-commerce retail/service industries, commercial airlines, and major insurance industries
Good exposure in Catalog Management, Content Acquisition, Supply Chain Management, System & Data analysis, Designing and Implementation of generic application frameworks for scalability and maintainability purposes.
Experienced in managing large teams of software engineers, leads and managers with expertise in software design, delivering quality products, and service operations
Exceptional management, communication, collaboration, and problem solving skills. Worked in major roles for Marketplace projects and deals with vendors, suppliers, sellers and product owners.
Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals.
Experienced in leading programs in collaborative mode with multi-located teams including offshore and multiple vendors.
Skilled in Agile Methodologies, Data Analysis, Catalog Intelligence, Software Development, Software Program Management, Microsoft SQL Server, MySQL, Hive, Tableau, Python, MDM, IBM DB2 and Legacy Microsoft Technologies.
Great skills to work with diverse range of technologies and multiple industry settings.
Experienced in Handling Complex Data Migration and ETL Projects Using SSIS and Reporting using Hive, Python and Tableau.
Conversant with RDBMS design, normalization, optimization and SQL programs development using Microsoft SQL Server.
Capable of converting high level requirements into detailed requirements, formulating appropriate architecture and design and implementing robust and scalable applications
Logical mind with critical problem solving skills and enjoy taking up project challenges and help project team succeed
Skills
RDBMS Microsoft SQL Server, My SQL, Sybase, Oracle, DB2 BigData (NoSQL) MongoDB, Hive
ETL Tools Pentaho Data Integration tool, SSIS
Programming Languages Core Java, ASP.Net, ASP, Visual Basic, VB COM, JavaScript, AJAX, VBS, Shell Script, SSIS, Python, PERL, HTML, DHTML, XML and XSL
SDLC Methodologies Waterfall and Agile
Project Management Tools MS Project, MS VSO, Version-One, JIRA, Service First Defect Management Tools JIRA, StarTeam, Service First, HPALM, Remedy SCM Tools MS Visual SourceSafe, StarTeam, Tortoise SVN, JIRA Reporting Tools Tableau
Business Analysis and
Documentation
Business Requirement Document, Functional Requirement Specifications, TDD, AUD, NFR and Process Flow Diagrams Other Tools and Utilities Salesforce, Seller center, ATOM, CET, PeopleSoft, Gscope, Interwoven Team Site v6.5, Microsoft Commerce server 2002, IBM IPhrase tool (search engine), Microsoft Commerce server 2002 Biz desk, Obout, BizTalk Server 2002, IBM Web Sphere MQ, MAVEN, Jenkins, SonarQube, Sonar Runner Immigration/ Work Authorization Status
Green Card
Professional IT Experience
Senior IT Management Executive, Cognizant Technology Solutions, July 2006 - Present Major Relevant Projects
Client Walmart Labs, USA
Business Unit Ecommerce-RCG
Program Marketplace Operations, Content Acquisition and Catalog Management Program
Dates November 2016 – Present
Role Program Manager, Senior Data Analyst
Responsibility Service Governance
Oversaw strategic planning, business development, forecasting, marketing, training and hiring of personnel for the MDM practice
Leading and providing strategic direction to the IT and MDM functions
Coordinating with the IT leaders and managers to ensure IT and MDM practices are aligned with the business and technology objectives
Delivery Management
Review and Manage deliverables
Coordination with technology partners
Ensure quality delivery and share project health metrics to stakeholders
Budget and Financial Management
Profitability monitoring
Drive initiative to improve financial parameters to meet target annual revenues and maintained the year-over-year growth rate as forecasted by the practice
Revenue forecasting, resource loading, get budget approved from higher management.
Working on upcoming and new engagement
Business development planning and proposals
Continual Service Improvement
Partner with client and 3rd Party vendors to strengthen the business and relationship including data analysis, data quality improvement
Define the objectives, identify strategy for improvements and determine the measuring criteria to provide solution
Ensure improvement of user experience and the quality of existing IT services as the value delivered
Resource Management
Managing the MDM associates for the overall program
Working with Vendors and internal work force team for hiring and other recruitment processes
Team building, problem solving, providing effective guidance, mentoring and support the team leads
Recognizing and rewarding team members for positive performance
Performance management for direct reports and provide feedback Resource deployment planning and execution
Location California, USA
Client Alaska Airlines, INC. USA
Business Unit Travel & Hospitality
Program Crew Management System – Migrating to new system and integration with Jeppesen
Dates October 2015 – November 2016
Role PMO and Hiring Manager, Senior Technical Analyst Responsibility Solution Delivery
Projects planning and tracking
Review and Manage deliverables
Collaborating with quality management team and share the metrics to stakeholders
Arrange customer demonstration, review and feedback session
Requirement clarification
Use Case preparation for the Business rules
Preparation and review of Business Requirement and technical specification documents
Working with the Product Owner and the IT solution Team in collaboration to prepare the solution work flow blueprint
Assist all business partners to analyze changes in requirements
Project Management: Tracking the entire project including the RAID, communicating with multiple teams, fixing the issues & corresponding status updates
People Management
Task assignment for PMO track for different services
Working with Vendors and internal work force team for hiring and other resource deployment task
Location Washington, USA
Client The Sovereign General Insurance Company, Canada Business Unit Insurance
Program P&C Insurance – Commercial System Upgrade
Dates March 2015 – October 2015
Role Delivery Lead
Responsibility Engagement Governance
Engagement plan preparation, review and update
Worked on existing and upcoming proposals
Solution Delivery
Providing solutions for technical problems to customers by acting as an IT consultant
Planning, tracking, review and manage deliverables
Integrate solutions, prepare release plan and share with stakeholders
Collaborating with quality management team and share the metrics to stakeholders
Generate and publish weekly status report and arrange meetings with the leadership group and steering committee
Risk Management, risk mitigation and issue resolution
Review and update all potential risk and Issues
Forecasting all possible risks and corresponding mitigations plan and implementation of risk mitigation plan
Monitoring risks of ongoing programs and report risks having higher exposure
Deployment: This includes deployment package preparation, run plan creation & testing, communication with all the involved and dependent teams and production deployment
Team Coordination
Location Alberta, Canada
Client Manulife Financial, Canada
Business Unit Insurance
Program Travel Insurance – Application Analysis for redesign, DB Design; Life Insurance – Support and Enhancement;
Dates June 2014 – February 2015
Role Program Management
Responsibility Service Governance
Service Delivery plan preparation, review and update
Managing the projects schedule
Status reporting to leadership group and teams cross border
Timely escalation to appropriate authority to ensure proper resolution of issues in time
Solution Delivery
Project planning, tracking and execution
Review deliverables and ensure quality delivery
Integrate solutions and prepare release plan
Risk Management, risk mitigation and issue resolution
Identify the potential risks for delivery
Review and update risk registers
Preparation of risk mitigation plan and implementation
Monitoring risks of ongoing programs, create a risk score and report risks having higher exposure
People Management
Manage the large team with different skillsets is involved in overall project management
Task assignment for different services
Performance management for direct reports and ongoing feedback
Tracking associate level goals against service goals defined for the program
Location West Bengal and Kerala, India
Client Staples, Inc. USA
Business Unit Ecommerce-RCG
Program Data Migration from SQL server to MongoDB; Business Editor Site Redesign; Cross Channel Promotion – Retail and Online; Re-platform of Canada Business Editor Site and merged with the Existing US Site; IWS Support and Maintenance;
Dates July 2006 – May 2014
Role Delivery Lead, Project Technical Lead
Responsibility Program Management
Project (Sprint) planning, tracking, and execution
Working with the sponsoring users in analyzing the costs, benefits, risks, and return-on-investment
Generating comprehensive reports
Client Liaison
Partner with client to strengthen the business and relationship
Arrange customer feedback and timely escalation to appropriate authority to ensure proper resolution of issues in time
Informed customer about required nitty-gritty details of important milestone statuses
Team Coordination
Requirement Gathering, Discovery & System Analysis:
Overview the requirement gathering and mapping between the existing and proposed solution
Participate in use case review, business requirement and technical specification documents review
Assist all business partners and other leads for the requirement changes
Data Model Design: Data model design including improvement of referential integrity, transactional table design, auditing, tuning for performance improvement, structural change. Most importantly designing the new DB based on the NOSQL output
Reviewing the design of the proposed solution and corresponding data flow and Unit Test Preparation
Deployment: This includes Integrate solutions, prepare release plan and share with stakeholders
People Management
Innovation and value addition in supply chain management
Supporting the International Websites: This includes leading the team engaged for daily monitoring, bug fixing, implementing major fixes, site modification, process changes, business communication and root cause analysis.
Location Massachusetts, USA
Degree with Branch College/University
Master of Technology in Computer Science Indian Statistical Institute, Kolkata