Management Program Manager

Laltu Ghosh

E-Mail: *********@*****.***

Cell: 425-***-****

Experience Summary

Management executive with more than 17 years of industry experience, with 9+ years in USA & Canada in roles varying from Program Manager, Senior Consultant, Senior Data Analyst and Project lead. 10 Years of experience in Retail e-Commerce Industry and Marketplace Operations with leading global retailers based out of USA.

Strong leader with motivational management style and immense abilities in building/ optimizing customer focused organizational strategies, and enhancing business functionality to maximize business results in service operations, including e-commerce retail/service industries, commercial airlines, and major insurance industries

Good exposure in Catalog Management, Content Acquisition, Supply Chain Management, System & Data analysis, Designing and Implementation of generic application frameworks for scalability and maintainability purposes.

Experienced in managing large teams of software engineers, leads and managers with expertise in software design, delivering quality products, and service operations

Exceptional management, communication, collaboration, and problem solving skills. Worked in major roles for Marketplace projects and deals with vendors, suppliers, sellers and product owners.

Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals.

Experienced in leading programs in collaborative mode with multi-located teams including offshore and multiple vendors.

Skilled in Agile Methodologies, Data Analysis, Catalog Intelligence, Software Development, Software Program Management, Microsoft SQL Server, MySQL, Hive, Tableau, Python, MDM, IBM DB2 and Legacy Microsoft Technologies.

Great skills to work with diverse range of technologies and multiple industry settings.

Experienced in Handling Complex Data Migration and ETL Projects Using SSIS and Reporting using Hive, Python and Tableau.

Conversant with RDBMS design, normalization, optimization and SQL programs development using Microsoft SQL Server.

Capable of converting high level requirements into detailed requirements, formulating appropriate architecture and design and implementing robust and scalable applications

Logical mind with critical problem solving skills and enjoy taking up project challenges and help project team succeed

Skills

RDBMS Microsoft SQL Server, My SQL, Sybase, Oracle, DB2 BigData (NoSQL) MongoDB, Hive

ETL Tools Pentaho Data Integration tool, SSIS

Programming Languages Core Java, ASP.Net, ASP, Visual Basic, VB COM, JavaScript, AJAX, VBS, Shell Script, SSIS, Python, PERL, HTML, DHTML, XML and XSL

SDLC Methodologies Waterfall and Agile

Project Management Tools MS Project, MS VSO, Version-One, JIRA, Service First Defect Management Tools JIRA, StarTeam, Service First, HPALM, Remedy SCM Tools MS Visual SourceSafe, StarTeam, Tortoise SVN, JIRA Reporting Tools Tableau

Business Analysis and

Documentation

Business Requirement Document, Functional Requirement Specifications, TDD, AUD, NFR and Process Flow Diagrams Other Tools and Utilities Salesforce, Seller center, ATOM, CET, PeopleSoft, Gscope, Interwoven Team Site v6.5, Microsoft Commerce server 2002, IBM IPhrase tool (search engine), Microsoft Commerce server 2002 Biz desk, Obout, BizTalk Server 2002, IBM Web Sphere MQ, MAVEN, Jenkins, SonarQube, Sonar Runner Immigration/ Work Authorization Status

Green Card

Professional IT Experience

Senior IT Management Executive, Cognizant Technology Solutions, July 2006 - Present Major Relevant Projects

Client Walmart Labs, USA

Business Unit Ecommerce-RCG

Program Marketplace Operations, Content Acquisition and Catalog Management Program

Dates November 2016 – Present

Role Program Manager, Senior Data Analyst

Responsibility Service Governance

Oversaw strategic planning, business development, forecasting, marketing, training and hiring of personnel for the MDM practice

Leading and providing strategic direction to the IT and MDM functions

Coordinating with the IT leaders and managers to ensure IT and MDM practices are aligned with the business and technology objectives

Delivery Management

Review and Manage deliverables

Coordination with technology partners

Ensure quality delivery and share project health metrics to stakeholders

Budget and Financial Management

Profitability monitoring

Drive initiative to improve financial parameters to meet target annual revenues and maintained the year-over-year growth rate as forecasted by the practice

Revenue forecasting, resource loading, get budget approved from higher management.

Working on upcoming and new engagement

Business development planning and proposals

Continual Service Improvement

Partner with client and 3rd Party vendors to strengthen the business and relationship including data analysis, data quality improvement

Define the objectives, identify strategy for improvements and determine the measuring criteria to provide solution

Ensure improvement of user experience and the quality of existing IT services as the value delivered

Resource Management

Managing the MDM associates for the overall program

Working with Vendors and internal work force team for hiring and other recruitment processes

Team building, problem solving, providing effective guidance, mentoring and support the team leads

Recognizing and rewarding team members for positive performance

Performance management for direct reports and provide feedback Resource deployment planning and execution

Location California, USA

Client Alaska Airlines, INC. USA

Business Unit Travel & Hospitality

Program Crew Management System – Migrating to new system and integration with Jeppesen

Dates October 2015 – November 2016

Role PMO and Hiring Manager, Senior Technical Analyst Responsibility Solution Delivery

Projects planning and tracking

Review and Manage deliverables

Collaborating with quality management team and share the metrics to stakeholders

Arrange customer demonstration, review and feedback session

Requirement clarification

Use Case preparation for the Business rules

Preparation and review of Business Requirement and technical specification documents

Working with the Product Owner and the IT solution Team in collaboration to prepare the solution work flow blueprint

Assist all business partners to analyze changes in requirements

Project Management: Tracking the entire project including the RAID, communicating with multiple teams, fixing the issues & corresponding status updates

People Management

Task assignment for PMO track for different services

Working with Vendors and internal work force team for hiring and other resource deployment task

Location Washington, USA

Client The Sovereign General Insurance Company, Canada Business Unit Insurance

Program P&C Insurance – Commercial System Upgrade

Dates March 2015 – October 2015

Role Delivery Lead

Responsibility Engagement Governance

Engagement plan preparation, review and update

Worked on existing and upcoming proposals

Solution Delivery

Providing solutions for technical problems to customers by acting as an IT consultant

Planning, tracking, review and manage deliverables

Integrate solutions, prepare release plan and share with stakeholders

Collaborating with quality management team and share the metrics to stakeholders

Generate and publish weekly status report and arrange meetings with the leadership group and steering committee

Risk Management, risk mitigation and issue resolution

Review and update all potential risk and Issues

Forecasting all possible risks and corresponding mitigations plan and implementation of risk mitigation plan

Monitoring risks of ongoing programs and report risks having higher exposure

Deployment: This includes deployment package preparation, run plan creation & testing, communication with all the involved and dependent teams and production deployment

Team Coordination

Location Alberta, Canada

Client Manulife Financial, Canada

Business Unit Insurance

Program Travel Insurance – Application Analysis for redesign, DB Design; Life Insurance – Support and Enhancement;

Dates June 2014 – February 2015

Role Program Management

Responsibility Service Governance

Service Delivery plan preparation, review and update

Managing the projects schedule

Status reporting to leadership group and teams cross border

Timely escalation to appropriate authority to ensure proper resolution of issues in time

Solution Delivery

Project planning, tracking and execution

Review deliverables and ensure quality delivery

Integrate solutions and prepare release plan

Risk Management, risk mitigation and issue resolution

Identify the potential risks for delivery

Review and update risk registers

Preparation of risk mitigation plan and implementation

Monitoring risks of ongoing programs, create a risk score and report risks having higher exposure

People Management

Manage the large team with different skillsets is involved in overall project management

Task assignment for different services

Performance management for direct reports and ongoing feedback

Tracking associate level goals against service goals defined for the program

Location West Bengal and Kerala, India

Client Staples, Inc. USA

Business Unit Ecommerce-RCG

Program Data Migration from SQL server to MongoDB; Business Editor Site Redesign; Cross Channel Promotion – Retail and Online; Re-platform of Canada Business Editor Site and merged with the Existing US Site; IWS Support and Maintenance;

Dates July 2006 – May 2014

Role Delivery Lead, Project Technical Lead

Responsibility Program Management

Project (Sprint) planning, tracking, and execution

Working with the sponsoring users in analyzing the costs, benefits, risks, and return-on-investment

Generating comprehensive reports

Client Liaison

Partner with client to strengthen the business and relationship

Arrange customer feedback and timely escalation to appropriate authority to ensure proper resolution of issues in time

Informed customer about required nitty-gritty details of important milestone statuses

Team Coordination

Requirement Gathering, Discovery & System Analysis:

Overview the requirement gathering and mapping between the existing and proposed solution

Participate in use case review, business requirement and technical specification documents review

Assist all business partners and other leads for the requirement changes

Data Model Design: Data model design including improvement of referential integrity, transactional table design, auditing, tuning for performance improvement, structural change. Most importantly designing the new DB based on the NOSQL output

Reviewing the design of the proposed solution and corresponding data flow and Unit Test Preparation

Deployment: This includes Integrate solutions, prepare release plan and share with stakeholders

People Management

Innovation and value addition in supply chain management

Supporting the International Websites: This includes leading the team engaged for daily monitoring, bug fixing, implementing major fixes, site modification, process changes, business communication and root cause analysis.

Location Massachusetts, USA

Degree with Branch College/University

Master of Technology in Computer Science Indian Statistical Institute, Kolkata

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