Medical Assistant
Resume:
OBJECTIVE STATEMENT
Professional contractor seeking a full-time, permanent, role in healthcare administration.
EDUCATION/ TRAINING
Graduation: Healthcare Administration & Management, Northeastern University, Tentative- Fall 2020
Clinical Medical Assistant Course, Keefe Tech, Framingham, MA, 2015
Liberal Arts, Nursing Pre-Requisites, Massachusetts Bay Community College, 2013
Framingham High School, Framingham, MA, 2009
TECHNICAL SKILLS LEARNED
EPIC, eClinical Works, Emma, multiple CRM systems, Microsoft Word, Outlook, Excel, PowerPoint, SharePoint, LMS (SABA & Learn Flex), SAP, Oracle, PeopleSoft, Medical Terminology, IDX, eClinical Works, Electronic Medical Assistants (EMA), Care tracker, Meridian.
ADMINISTRATIVE SKILLS LEARNED
•Managed large call volumes
•Calendar management
•Document management
•Benefits Investigation
•Insurance verification
•Insurance Referrals
•Medicaid and Medicare experience
•Prior Authorizations
•Leadership and management
•Leading/managing employees of ten or more
•Healthcare Recruiting
•Marketing banking industry
•Accounts Receivable & collections
Medical Records Management
INDEPENDENT CONTRACTOR EXPERIENCE
OnProcess Technology Jul 2013–Dec 2013
Digital Federal Credit Union/ Temp Dec 2013-May 2014
BNY Melon/ Aerotek Staffing Jan 2015–Mar 2015
Tufts Medical Center Jul 2015-Aug 2015
McKesson Health Solutions Sep 2015–Dec 2015
Lahey Medical Center Feb 2016 – Mar 2016
TLC @ Home Mar 2016 – May 2016
Middlesex Savings Bank May 2016 – Jun 2016
Shire Pharmaceuticals Jan 2017 – Feb 2017
Brigham & Women’s Hospital Aug 2017 – Nov 2017
Metrowest Urologic Associates P.C. Jan 2018 – April 2018
PROFESSIONAL EXPERIENCE
MetroWest Urologic Associates, Jan, 18 to Mar, 18
Lead Referral Coordinator, Contractor
Responsibilities:
Ensured complete and accurate registration, of the patient’s demographic information.
Contacted insurance companies to ensure prior approval requirements are met.
Maintained ongoing tracking of insurance referrals, prior authorizations, and billing claims.
Presented necessary medical information such as history, diagnosis codes and CPT codes.
Reviewed details and expectations about the referral with patients.
Assisted patients in problem-solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).
Identified and utilize cultural and community resources in complex situations.
Ensured patient's records were up to date.
Brigham and Woman’s Hospital, Aug, 17 to Nov, 17
Transplant Coordinator, Contractor
Responsibilities:
Provides administrative support to nursing staff in the renal transplant office.
Managed high volume calls and triaged based on urgency.
Scheduled follow-up visits, consults, biopsies, ultra sounds, diagnostic tests, and record recurring testing on the transplant coordinators calendar.
Responded to requests for information pertaining to the Renal Transplant Program.
Prepared and organized reports for weekly transplant team meetings.
Gathered data for Center of Excellence contracts, prepared reports, and sent copies to the New England Organ Bank and UNOS (United Network for Organ Sharing).
Participated in quality assurance and process improvement projects as needed
Shire Pharmaceuticals, Jan, 17 – Feb, 17
Training Coordinator, Contractor
Responsibilities:
Created, published and assigned training courses as required
Processed training forms (Training Completion, OJT, Training Guides, Disqualifications and Refresher
Training, Qualified Trainer Authorization, and Training Waivers.
Established instructor qualifications in the learning management system
Updated job roles within learning management system
Assisted with the preparation and process of curriculum maintenance forms
Prepared, tracked, and processed learner assignment modifications
Managed request and approvals of conference rooms and ordered food and materials as needed
Maintained files on SharePoint
Maintained a record of migration errors from trackwise to Saba.
New England Physical Therapy plus, Nov, 16 to Jan, 17
Administrative Assistants, Contractor
Responsibilities:
Maintained ongoing tracking of the billing system and reprocessed outstanding claims.
Maintained financial logs, petty-cash, and bank deposits.
Collected co-payments, deductible- payments, and coinsurance payments as required
Verified patient insurance is active and provide a copy of the explanation of benefits.
Presented necessary medical information such as history, diagnosis codes and CPT codes.
Maintained ongoing tracking of prior approvals and contact insurance companies as needed
Prepared and organize patient accounts for end of year insurance plan renewals.
Ensured complete and accurate registration, of the patient’s demographic information.
Per referral guidelines, provide appropriate clinical information to the patient’s primary care and referring specialist.
Reminded patients of scheduled appointments via email, mail or phone.
Maintained the clinics inventory, and order office supplies as needed
Collected co-payments, deductible- payments, and coinsurance payments as required.
Prepared, scanned and uploaded financial reports into the billing system and send copies to the senior directors.
McKesson Health Solutions, Sep, 15 to Dec, 15
Training Coordinator, Contractor
Responsibilities:
•Prepared and implemented new training programs
•Administered enrollment for all participants into the learning management system
•Created WebEx meetings and linked the virtual sessions to the learning management system
•Created, published and assigned training courses
•Maintained record of attendance
•Coordinated the use of the free continuing education software
•Utilized Excel, PeopleSoft, learnflex, and Webex
•Reported ALL regulatory issues according to the standard operating procedures
Executel Communications, May, 12 to Jul, 13
Answering Service, Operator, Permanent
Responsibilities:
Managed high call volumes and obtained messages for the client
Maintained internal communication through outlook and instant messages (spark)
Assisted the office manager with administrative duties, (i.e. shift reports, managing recorded calls, etc.)
Trained new hires how to be affective operators.
Total Connections, Jun, 10 to Sep, 11
Answering Service, Operator, Permanent
Responsibilities:
Managed high call volumes for medical practices.
Triaged urgent calls to the on call physician.
Maintained internal communication through instant messages.
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