Engineer Test

Location: SF Bay Area, CA Email: **********@*****.***

Current Status: US Citizen

SUMMARY:

** **** ***** ** ********** in the field of Information technology in Quality Assurance and Testing, Support and Development of enterprise software solution and specialization in SOA platform with expertise in Manual, Automation and Load Testing

Recent experience as Senior QA Engineer in an energetic and fast-paced Agile modelled automobile online auctioning firm leading Web and Mobile projects, including recent role of Performance Test Engineer of 3 plus years.

Excellent knowledge of testing methodologies, strategies and Software Development Life Cycle in SAS architecture.

Proficient in designing Test Plans and writing detailed Test Cases.

Experience in SCRUM, Agile, and Waterfall methodologies.

Proficient is Load Testing using Load Runner, Silk Performer, and scripting using LR’s VUGen tool and C scripting.

Experience in writing complex SQL queries for backend testing and tuning verification.

Two plus years of experience developing and executing Performance test suite tailoring to load test scenarios per performance test requirement

Monitor, Analyze and Publish test results and identify performance bottlenecks

Well versed with UNIX /Linux, Windows, OSX operating systems

Experience in testing Web Applications, Web services, REST APIs, and Data Services.

QA Lead of Mobile Applications including experience in testing hybrid mobile applications and multiple standalone mobile apps in iOS and Android platform

Experience with defect tracking tools, processes and systems.

Very Good understanding of Xpath, Xml, HTML,CSS, Fire Bug

Thorough understanding of HTTP, HTML, JavaScript, Web services and other web technologies and protocols.

Thorough knowledge of Java, Selenium, White box testing.

Well versed in all stages of Testing and QA Cycles.

Knowledge of Project Life Cycle, Project quality management, and Change control process.

TECHNICAL SKILLS:

Testing Tools

HP LoadRunner12.0.2, Selenium, Silk Performer, QTP, HP ALM Performance Center, QPASA (MQ monitor)

Languages

Java, C Language, SQL, Shell, VBScript, Excel Macros, HTML, JavaScript

Web-Tools& Technologies

Tomcat, Web 2.0, JBoss 5.2/6.4, MS Office suite, Visio, Fire Bug, Xpath checker, SOAP UI, REST Client, HTML, XML, JavaScript, CSS, Flash, TestFlight, HockeyApp, Reflector, AppWatch, Xymon, IBM MQ, Jenkins, Cruise Control, Amazon iCloud, eDMM, QPASA, EnergyIP, Salesforce,, BI ( Siebel Analytics), Informatica, Ramco e-Applications (ERP), ODBC,Crystal Reports, Visual SourceSafe, LDAP, Vantive Enterprise (CRM), VPN, FTP, VMware, QuickBooks, Genesis (Loan Processing Application)

Databases

Oracle 11g, MySQL, SQL Server

Platforms

Windows Vista/XP/7, OSX, DOS, Unix, Linux, iOS, Android

Methodologies

Agile, Waterfall, SCRUM

Bug-Management Tools

PPM, JIRA, Quality Center, Rally, Bugzilla, Version one

Version-Control Systems

CVS, VSS, Perforce

Test Strategies

Integration, System, Performance, Mobile, Functional, Load, Automation, Regression, User-Acceptance, Black Box Testing

EDUCATION: Bachelors, Mathematics, Madras (Chennai) University, India GNIIT, Advance Computer Software Diploma Certification, India Amfasoft Corporation, CA – Certificate Web Development KavinSchool, CA – Certificate in Selenium Automation Using Java Language (Sponsored)

PROFESSIONAL EXPERIENCE:

Senior QA Engineer (Openlane Inc., 2011 Sept - current)

ADESA, Openlane Inc. is the leading online auction company in North America of automotive dealers, family of KAR Auction Services Inc.

Performance Test Engineer: (April 2015 - current)

Promoted to the role of Performance Test Engineer responsible for carrying out performance test and analysis in ADESA and partner products/solution projects.

Responsible for creating new test scenarios and scripts based on performance iteration stories.

Responsible for Maintaining, Executing, Analyzing results, and Publishing performance benchmark tests on every releases schedule.

Responsible for converting existing benchmark test scripts in Silk Performer 2012 to LoadRunner 12.0.2

Successfully developed and designed the benchmarks test scenarios and scripts single handedly in a short span of 6 months for more than ten application in ADESA.com platform

Demo and hold walkthrough session of Performance Test plan with Stakeholders, Architecture/Design, Business, and DEV teams

Mainaintaining benchmark test scripts in Silk Performer, BDL scripting language.

Check-in and Checkout test lab, test plan, and scripts on HP ALM and Performance Center, and schedule for performance test across Load Generators.

Execute and compare benchmark test of production and new release code.

Troubleshoot issues and blockers during load testing due to network traffic, memory leakage, CPU, and Database using DynaTrace and Hobbit Xymon tools

Analyze and cross check results obtained using DynaTrace tools instrumented as agents in application servers checking against purepath series and business transactions.

Create Performance Test Report measuring average, standard deviation and 95th percentile summary of page and document response time of the transactions.

Publish performance report indicating major performance bottleneck areas, and provide analysis.

Had automated the reporting process of Benchmark Results using MS Excel - VBA and Macros.

Established as Key Team player interacting and coordinating across cross-functional teams

Publish and archive Time series report, true log for errors and share Dynatrace session with DEV team to analyze issues having performance concerns.

Administer Dynatrace User setup, Agent instrumentation, set up Business transaction and obtain Production matrix.

Responsible for PERF environment setup, test data setup, build request, smoke /sanity test of application prior running load test.

Software / Tools Used:

Dynatrace, LoadRunner 12.02, Silk Performer 2012, DynaTrace, MS Excel, Oracle 11g Database, C scripting, HTTP and Web service Protocol, SQL, PPM, Version One, JIRA, SOAP UI, REST Client plugin, FIREBUG, UNIX, JAVA

QA Lead, Mobile Applications (2011 - 2015)

ADESA have developed top notch customer friendly mobile native application on iOS / Android operating systems. Started with a hybrid mobile web application, now supports multiple native apps for private label dealership to ground and manage vehicles, marketplace native application that supports VIN Scan features to cool mobile location GSM services, Push Notification etc.

Overall responsible as QA lead responsible for quality and timely delivery of mobile applications on ADESA platform.

Manage offshore QA Team assigning and reviewing the work.

Developed test plan and test cases for every project assigned.

Tested extensive functional and user experience test across iPhone, iPad, mini iPad, different version of Android devices example Motorola Droid, Samsung Galaxy, Samsung Tab, Nexus tab.

Responsible for version checking of mobile Apps to ensure backward compatibility.

Identify bottleneck in performance areas while testing and recommend performance tests/task.

Performed RESTful API testing of centralized and backend functionalities to verify server side stories.

Follow SCRUM model in delivering ADESA Marketplace apps in time.

Tested LiveBlock App integration for live streaming video of auctions in physical auction lanes and auto bid support.

Responsible for user migration testing for more than hundred thousand users towards one-site, merging LAI / ADESA users to Openlane platform.

Administer Test Flight app and Hockey app for build distribution to Business / QA.

Execute Functional / Regression / Sanity Test /Integration tests, and assist UAT testing and Release testing of mobile applications.

Enforce standards across apps and ensure app is user friendly.

Recommend solutions to Product/ Business for bringing out great user experience.

Demo / Train mobile QA resources using third party airplay tools like Reflector.

Identify APP Crashes using Test Flight log files and update DEV team.

Accomplishment:

Have single handedly tested the marketplace app across 20 iterations in a single year, regarded as one of the finest ADESA native app.

KAR Services been awarded 2015 Digital Edge 25 Award.

Tools Used: iOS, Android version spanning from Gingerbread to Lollypop, TestFligt, HockeyApp, Version One, PPM (Defect Tracking), Oracle 11g, REST Client, Selenium Driver, Reflector, iTunes, Firebug, SOAP UI, SQL Server, Wiki, CVS

QA Lead, Seller Interface (2011 - 2013)

Seller Interface is key application in ADESA platform providing the ability to manage inventories, list vehicles to auction for sellers / consignors and track vehicle status based on car group programs enlisted by Organizations.

As QA Lead, was overall responsible for ensuring the quality of Seller Interface web application.

Provide feedback in SI Walkthroughs and Requirement Analysis phases

Responsible for creating and maintaining SI Test Plan and Test Suites.

Demo and train Offshore Regression team after each releases using WebEx.

Composed detail test cases using Version One

Reported defects aptly isolating the issue with exact steps, providing screenshots, logs and web console error details - Firebug, using PPM as tool for defect tracking.

Updated QA status in SI daily stand up meeting.

Conducted Triage meeting with Business, DEV and cross team towards critical bug closure.

Executed cross browser testing, web service testing using SOAP UI, sanity and smoke test

Extensive use of complex SQL query in Oracle 11g to verify backend testing.

Collaborated with third party integration testing for Vehicle History Report (VHR), order third party Inspection (TPI), and Market Guides etc.

Led major integration testing with ADESA's physical auction replacing legacy AMS Auction system

Used UNIX scripts and commands extensively for running batch jobs for data services testing, grepping log files etc.

SOAP UI Testing to test web services especially for Data services and Integration stories

Sign off on QA Approval on every Releases.

Compile and distribute bug trend charts to stakeholders during releases, and publish weekly QA metrics.

Support and assist UAT testing.

Work alongside Automation team for test scripts generation and review.

Create automation test scripts using selenium web driver for Sanity checks and regression test.

Escalate blockers, issues at right time to Project Team to meet project deadlines.

Tools Used: Java, HTML, Version One, PPM (Defect Tracking), Oracle 11g, Selenium Driver, Firebug, SOAP UI, SQL Server, Wiki, CVS, Excel, Microsoft Office products

(i) Quality Engineer, Client: SlideRocket (VMware Inc.), SanFrancisco, CA (Feb 2011 – July 2011)

SlideRocket is feature-packed cloud and web-based end user presentation software that offers creative alternative to PowerPoint.

Duties performed:

Responsible for end-to-end web application testing including Functional, Smoke, Ad-hoc, Cross-browser, Integration, System, Regression and Acceptance / Release for ensuring the quality at every step of the Software Development Life Cycle (SDLC).

Effectively adapted to start up culture environment and agendas. Strictly followed Agile Methodology - SCRUM model standards, actively involved in daily scrum meetings and sprint updates.

Tested the product on Amazon marketplace clouding and Virtualization platform on integration test environment i.e. Hudson.

Put together automated scripts using Test Plant’s Eggplant and executed them for Regression testing.

Tested PowerPoint integration testing for Import / Export features, automated SlideRocket Online Billing process and Google App / Chrome store integration using open source Selenium testing tool.

Held responsible for reproducing customer issues duly coordinating with support team.

Tested application on iPad and smart phones including iPhone supporting HTML5.

Detect bugs / defects at early stage of testing before affecting production and communicated priorities working closely with Product and Development team.

Isolate defects with simple exact steps, attach screen shots and log files for the developer to easily identify and reproduce defects in an agile online tool called Rally.

Generate Test Plan and Test Cases for new features and duly send the Sign off Feature Document to required parties informing the changes verified, test plan and cases, defects identified and code coverage details.

(ii) Assistant Support Engineer, eMeter Corporation, San Mateo, CA (June 08 - March 09)

Duties performed:

Provided exceptional product and technical support on the enterprise smart grid utility software 'EnergyIP' to customers worldwide. Analyzed defects based on application, database and network issues.

Troubleshooted customer inquiries and identified root causes using technical skills such as UNIX scripts, SQL queries, XML, HTML and web technologies skills etc. Effectively used JIRA, a defect tracking system to log and follow-up defects until case resolution.

Prioritized cases, followed support SLAs and met severity deadlines in time. Simulated defects on customer and internal environments through VMware and VPN connections like Checkpoint and Business profiles.

Administrated and customized JIRA by creating and maintaining users, customers, project and workflows in customer facing online version of JIRA, namely eSP (eMeter Support Portal).

Published and maintained the main Dashboard page of eSP with latest Release Notes and Upgrade Docs and other product updates.

Contributed support status and inputs in the weekly Bug Triage Meeting representing the Support team and duly conducted Daily, Weekly and monthly customer calls and meetings.

Created various Reports using Oracle (SQL scripts) and MS Excel regarding project support status and performance for Top Management.

Responsible for creating and maintaining Knowledge Base pages / articles and FAQs in WIKI Information Repository (CIR).

(iii) Programmer Analyst, Ramco Systems, Chennai, India - 3 Years

Experience in various phases from Development to Product Support of Human Resources - Management & Payroll (HRMP) Application of the ERP Suite, Ramco-e-Applications (Marshal)

a)Developer, Human Resources Management & Payroll

oResponsibilities: Developed the Asset Management Sub-module of Personnel Module in accordance with coding standards / Specifications and the SDLC cycle.

oCreated Low Level Design (LLD) and Technical Notes on each development process.

oCreated Tables, Constraints, Stored procedures and Triggers using MS SQL Server for Data Definition and Data Manipulation of the system

oDesigned the UI of the Asset Sub Module using MS Visual C++, MS Visual Basic and tools.

oPerformed unit testing and conducted code walkthroughs and peer review in various stages.

b)Quality Assurance Analyst

oDeveloped Test Plan / Cases effectively studying the Specs or Requirements documents.

oTested the product in HRMP carrying out Black Box /White Box Testing for all Release cycles in adherence to the SDLC life cycle.

oCarried out database validations testing using SQL scripts on the HRM Modules.

oCarried out GUI / Usability testing in Client Server Architecture and Web Application of HRMP.

oExecuted Test Cases and filed defects in Bug Tracking System namely Test Director along with snapshots of the defect scenario and log files.

oUpdated Traceability Matrix tracing back Defects to Requirement.

oPublished Defect Summary Report on behalf of the Testing team and actively participated and provided inputs during Weekly Bug Triage Meetings.

oCoordinated effectively with Business Analysts, Developers and Product Team to analyze and resolve product issues and advocated process flows to enhance quality of the products.

c) Global Desk / Product Support Analyst

oRegistered and followed up customer complaints in Vantive Enterprise, a Defect Tracking System.

oCut shipment of fixes as patches thru FTPs, e-mail, tape and CDS to be delivered to customers.

oCreated periodic status reports to assist Management using SQL scripts and CRYSTAL REPORTS.

oAdministered Dump Restoration from various customer sites to identify defects.

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