Customer Service Active Directory
Resume:
+91-897******* *******@**********.***
DINESH KUMAR.S
IT / NETWORK SUPPORT
PROFILE
*******@**********.***
A BRIGHT, TALENTED AND AMBITIOUS IT SUPPORT TECHNICIAN WITH A STRONG TECHNICAL BACKGROUND WHO POSSESSES SELF-DISCIPLINE AND THE ABILITY TO WORK WITH THE MINIMUM OF SUPERVISION. HAVING EXPOSURE TO A WIDE RANGE OF TECHNOLOGIES & ABLE TO PLAY A KEY ROLE
IN DIAGNOSING HARDWARE AND SOFTWARE PROBLEMS AND TO ENSURE THAT QUALITY SOLUTIONS MEET BUSINESS OBJECTIVES. POSSESSING A GOOD TEAM SPIRIT, DEADLINE ORIENTATED AND HAVING THE ABILITY TO ORGANIZE AND PRESENT COMPLEX SOLUTIONS CLEARLY AND ACCURATELY.
LOOKING FOR A SUITABLE IT SUPPORT TECHNICIAN POSITION WITH A SUCCESSFUL AND DYNAMIC COMPANY THAT OFFERS ROOM FOR PROGRESSION.
EDUCATION
APRIL 2008 DIPLOMA IN COMPUTER TECHNOLOGY
SHRI ADHISHANKARAR POLYTECNIC COLLEGE
TRICHY, TAMILNADU
DECEMBER 2008 DIPLOMA IN NETWORK TECHNOLOGY
TRICHIRAPPALLI REGIONAL ENGINEERING COLLEGE OF SCIENCE
& TECHNOLOGY ENTERPRENEURS PARK.
R.E.C TRICHY, TAMILNADU
JULY 2007 DIPLOMA IN HARDWARE TECHNOLOGY
BOARD OFF COMPUTER EXAMINATION.
E.R.C TRICHY, TAMILNADU
JUNE 2007 DIPLOMA IN HARDWARE ENGINEERING.
TAMILNADU COMPUTER SOFTWARE COLLEGE.
TRICHY, TAMILNADU
JULY 2005 SECONDARY SCHOOL LEAVING CERTIFICATE
BOILER PLANT BOYS HIGHER SECONDARY SCHOOL
TRICHY, TAMILNADU
+91-897******* *******@**********.***
EXPERIENCE
AL-BAYAN HOLDING GROUP
RIYADH, SAUDI ARABIA.
DEC 2013 – JAN 2017
SYSTEM ADMINISTRATOR
JOB DESCRIPTION
Domain Management.
Active directory
Users and Computers
Policy Management
Domain Technical Support
Server Management.
Physical Server Installation and configurations
Windows server operating system installation and configurations
VM ware Management.
Microsoft Exchange Server 2013
Email Configurations
Email Migrations
Exchange Database Configurations
Antivirus Management.
Administration server monitoring
User deployment.
Policy Deployment
Data Center Structuring & Planning.
Cable structuring and planning.
Server rack installation and termination.
Patch panel and switch installation and configuration.
Biometric Management
Attendance machine installation and configuration.
Time attendance Application log data management.
Door Access machine installation and configuration.
CCTV installation and configuration
Installation, Configuration & Maintenance For all IT Hardware
Servers
Printers & Plotters
Copier
Desktop & Laptop work stations etc.
End User Support.
+91-897******* *******@**********.***
FIRST SOURCE SOLUTIONS
TRICHY, TAMILNADU.
APR 2010 - DEC 2010
CUSTOMER SERVICE ASSOCIATE
JOB DESCRIPTION
Prepares for customer inquiries by studying
products, services, and customer service processes.
Responds to customer inquiries by understanding
inquiry.
Reviewing previous inquiries and responses
gathering and researching information assembling
and forwarding information verifying customer's
understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending
improved processes
Identifying new product and service applications.
Updates job knowledge by participating in
educational opportunities.
Accomplishes customer service and organization
mission by completing related results as needed.
INSYS SOLUTIONS
TRICHY, TAMILNADU.
MAR 2008 - MAR 2010
DESKTOP SUPPORT ENGINEER
JOB DESCRIPTION
Responding to associate service calls to
troubleshoot the nature of reported problems and
taking necessary steps to resolve those problems
Building and configuring PCs and laptops as well as loading
Software, and conducting audits for unlicensed
software.
Running and terminating infrastructure cabling
between workstations and communication closets
Building and administering servers
Will take on average 50 inbound calls a day, must be able to speak intelligently about a customer’s issue with them, as well as be able to explain the issue to a next level engineer.
+91-897******* *******@**********.***
SKILLS
IT/NETWORK SUPPORT
Proactive in assessing and making recommendations for improvement.
Able to mentor junior personnel.
Willing to travel based on assigned project demands.
Strong knowledge of Microsoft Office 2010 suite.
Accurate documentation skills.
Comprehensive knowledge of networking concepts.
Coordinating upgrade schedules.
Service interruption recovery.
Evaluating new software and hardware technologies. PERSONAL
Listening actively and carefully to the pinions and ideas of others.
Dealing effectively with highly stressful situations.
Maintaining knowledge of emerging networking technologies.
Able to drive results with a sense of urgency relative to the end user.
Can perform all duties with minimal supervision. AREA OF EXPERTS
Server installation & configuration.
VMware physical to virtual conversion.
Active Directory user management.
HP ProLiant server machine handling.
Antivirus administration server monitoring.
Data center physical management.
Server rack, switches, patch panel installation
Well known about Ticket management software.
Desktop & laptop support.
Diagnosis of desktop, application, networking and infrastructure
issues.
Network, cable structuring and planning.
Copier, printer, plotter service & maintenance.
All type of hardware and software installation & configuration. Time attendance, biometric machine installation & configuration.
CCTV camera installation & configuration
POS machine, thermal printer installation & configuration.
Basic knowledge about Web site, UI designs.
+91-897******* *******@**********.***
PERSONAL DETAILS
FATHER NAME : L. SUNDAR.
DATE OF BIRTH : 12-APRIL-1990.
LANGUAGE : TAMIL, ENGLISH, ARABIC.
NATIONALITY : INDIAN
MARTIAL STATUS : SINGLE
DRIVING LICENCE : TN45Y20080002282 (INDIA)
PASSPORT NO : H6883255
IQAMA NO : 235-***-****
DECLARATION
I hereby declare that, all the details furnished above are true to the best of my knowledge.
YOURS FAITHFULLY
(S. DINESH KUMAR)
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