Case Manager/Social Worker BA in social and behavioral science

OBJECTIVE: To tangibly and practically improve the lives of individuals with challenges -- physical, emotional and/or behavioral -- and give them a voice to be heard in a world that doesn't always listen to them.

EDUCATION

Arizona State University West, Glendale, AZ: Bachelors of Social and Behavioral Science, Minor: Communications, Graduated May 2014, Awards: Honor’s Society

SKILLS/PROFESSIONAL PROFILE

Efficient in the basic computer programs: Microsoft Word, Excel, Outlook, and PowerPoint

Consistent, Dedicated, and Flexible to my duties.

High level of integrity, confidentiality and respect for others.

Excellent communications skills (written and verbal)

Kind and compassionate

Trustworthy and dependable

Intuitive

Excellent listening skills

Resourceful

Ability to maintain a good balance between book learning and real-life situations and apply knowledge to these situations appropriately and with sensitivity.

Good decision-making skills during crisis or unexpected situations.

PROFESSIONAL EXPERIENCE

Extended Stay America August 2017 - Current

Scottsdale, AZ

Guest Service Representative: Front desk duties include but are not limited to checking guests in and out and ensuring customer satisfaction, property surveillance and interacting with first-responders in emergency situations, in-charge responsibilities of general manager in his absence.

Live-in Caregiver January 2017 - August 2017

Phoenix, AZ

Caregiver: Caregiver for my mother who is bedridden due to Multiple Sclerosis. Provide daily hygiene/grooming, meal preparation, housekeeping, dispense medication, companionship and advocate to social/case workers for her needs and obtain available resources.

Agape Adoption Agency August 2016 - January 2017

Phoenix, AZ

Visitation Specialist: Transport, supervise and document visitations between children who had been removed from the home of biological parent(s) by order of the courts. Counseled parent(s) during visits in regards to appropriate parenting practices. Observed and documented the visit for court records in regards to the case at hand.

Live-in Caregiver January 2016 - August 2016

Phoenix, AZ

Caregiver: Caregiver for my mother who is bedridden due to Multiple Sclerosis. Provide daily hygiene/grooming, meal preparation, housekeeping, dispense medication, companionship and advocate to social/case workers for her needs and obtain available resources.

Staffing First October 2015 - January 2016

Phoenix, AZ

Office Assistant: Answer and direct phone calls, respond appropriately to patients’ questions, schedule future appointments, notify staff (doctor, nurse, case manager, participating group leader) of patient’s arrival, accurately file medical documents, prepare and organize paperwork for next work day.

Arizona State University-West August 2011 – May 2014

Glendale, AZ

Full-time Student

Foundation for Senior Living- Adult Day Health Center March 2010 - August 2011

Glendale, AZ

Recreational Leader: Design, schedule and implement therapeutic and recreational activities for senior citizens and younger adults with traumatic brain injuries and/or serious mental illnesses.

VOLUNTEER EXPERIENCE

Neighborhood Ministries- Moms’ Place August 2013 – October 2015

Phoenix, AZ

Volunteer Leader

Make-A-Wish- Arizona Chapter January 2014 – April 2014

Phoenix, AZ

Wish Granting Intern

References- Furnished Upon Request

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