Sales Engineer

Stephen F. Goncalves Surprise, AZ 720-***-**** *******.*********@*****.***

LinkedIn: www.linkedin.com/in/stephengoncalves

PRE-SALES SYSTEM ENGINEER

Client Solutions Strategy Development High-performance Teams

Exemplary record in organizational goal attainment through the high-quality design, configuration, sale, and deployment of large-scale storage solutions.

Accomplished, self-motivated, and adaptable pre-sales system engineer with 15+ years of experience helping companies to achieve their revenue-generation goals by successfully optimizing clients’ business systems. Deep experience in selling, marketing, and configuring high-performance technical solutions for hundreds of large and high-profile global customers. Solid record of success in client relationship cultivation and interpersonal communication at all levels. Strategy- and data-driven professional known for organization, excellent judgment, and critical-thinking abilities. A true leader among leaders and a team player with a results-oriented personality; can innately influence others.

Key Strengths:

Project Management Sales (Channel, Consultative) Product Channel Management Revenue Development Closing Deals Information Technology (IT) Computer Systems Analysis Key Performance Metrics Subject Matter Expert (SME) Creative & Innovative SANS Empowering Leadership Persuasive Communicator Presentations & Demonstrations Sales/Technical Training (Staff, Users, Business Partners) Educational Roadmap Development Problem-solving Cloud Computing Data Backups Quality Control Replications Disaster & Recovery Database Design Enterprise Architecture Containerization Vendor Management Data Center Consolidation Customer Service

Technical Skills:

VMware Faction NetApp StorageGRID Webscale Object Storage Mirantis OpenStack Docker Oracle Chef Software Kubernetes Hadoop Check Point

Professional Experience

World Wide Technology Bentonville, AR 2017-2018

Consulting Systems Engineer

Ensured operation and functionality of large-scale Oracle database running on several custom-built IBM P 390 Series. Served as subject matter expert in configuration, installation, and ongoing maintenance of high-performing SANS.

Assisted in design of SAN featuring 10K+ solid-state drives to run purpose-built application for one of the world’s largest retailers; large retail company had bought into NetApp E-Series to connect to IBM P 390 Series; provided retailer with assurance that company would complete project successfully.

Developed $4.6M solution for video repository for large retail customer; initially, retailer was looking for stable video storage solution; created solution by working with camera and bandwidth experts.

Faction, Inc. Denver, CO 2017-2018

Solutions Engineer

Engaged with clients to design solutions that moved workloads, legacy in-house environments, and datasets to cloud-based platform. Performed backups, quality control, and replications to ensure that all frameworks and data were intact.

Garnered accolades from customers after moving their local IT to the cloud successfully; initially, one customer was hesitant about transition; showed customer that the cloud would mirror its current environment; customer no longer had to update firmware or worry about connectivity; nearly all customers were satisfied with solution and said they would never go back to owning their own gear.

Designed disaster and recovery solutions to work with current infrastructure to enhance availability via the cloud if Data Center was not operational.

NetApp Denver, CO

Consulting Systems Engineer 2007-2017

Served as Chief Technology Presenter for assigned region. Provided subject matter expertise on NetApp E-Series storage, StorageGRID, as well as object storage solutions and high-speed data. Worked with customers and business partners to examine needs, configurations, and requirements. Designed, configured, and installed SANS and object storage solutions to connect to OpenStack and Docker solutions, for hundreds of large customers, including Fortune 500 companies, such as Epsilon, Walmart, and Yahoo! Provided user training on effectively building and deploying large-scale storage solutions.

Developed $1.6M solution that customer loved; initially, large online backup vendor used by banks wanted to make transition from tapes to object storage; explained benefits of StorageGRID to client for two hours.

Produced $3.6M solution that outperformed Yahoo! Japan’s specifications and was about 14% cheaper than its current proposal; initially, Yahoo! Japan was attempting to purchase a competitor’s products; worked with Yahoo! Japan team to design solution for its Hadoop data processing framework requirements.

Channel Development Manager 2007

Offered production information and education on company’s solutions, features, and products to 100+ resellers. Engaged with business partners’ technical staff to deliver design and architectural assistance.

Grew territory 50%+ each quarter; initially, had zero footprint in new product channel; went out to channel and presented product, working as both SE and Channel Manager.

Generated $1M+ in net-new partner revenue with $18K baseline product cost; added 30 net-new partners to NetApp Gold-level Partners.

IBM Denver, CO 1999-2007

Channel Technical Sales Specialist

Created training materials and facilitated sales education workshops for business partners, and delivered live demonstrations to technical staff on latest company technologies. Developed educational roadmaps and knowledge paths for sales and technical partners to retain company certifications.

Earned Golden Circle Sales Award in 2004 for growing channel revenue 130%+ of quota; one of only five SEs worldwide to earn award; educated channel, demonstrating how to sell products to customers.

Achieved sales targets in seven of eight years of employment; earned spot in 100 Percent Club for exceeding company goals; grew new channel footprint and sales.

Early Experience

United States Army Germany

Counterintelligence Agent

Conducted counterintelligence investigations and surveys to assess and counter foreign threats. Issued recommendations on strategies and tactics to exploit and neutralize terrorist threats to national security, foreign intelligence services, and enemy.

Earned numerous citations for excellence in quality of threat briefings facilitated for Army leadership detailing threats against personnel and property.

Granted Top Secret security clearance with Sensitive Compartmented Information designation.

Education, Certification & Professional Development

Computer Science – Norwalk State Technical College, Norwalk, CT

Certification – Check Point Certified Admin (CCSA) Check Point Certified Expert (CCSE) Commvault Technical Sales Professional IBM Service Consolidation Mythologies

Industry Training – Sandler Sales Training

Awards & Honors

IBM – Golden Circle Sales Award (2004) 100 Percent Club (for exceeding company sales goals)

United States Army – Citations for Excellence in Threat Briefing Quality

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