Manager Human Resources

Teri Shaffer human resources professional

**** ****** **** ******* **. exceptional communicator – outstanding compliance auditor

Decatur, MS 39327 received all superior rating from senior leadership team - fedex

Phone: (Cell) 601-***-****

**********@*****.***

articulate human resources professional

Accomplished Human Resources professional with over 15 years of experience, including: compliance audits, employee engagement, investigations, payroll, benefits, orientation, recruitment, safety, workers’ compensation, training, interview processes, Human Resource software usage, disciplinary action, planning and organizing company events and community events.

Received recognition for consistent metric results – Home Depot

Working knowledge of PeopleSoft, eHire, and numerous HR software packages

Over 8 years of HR manufacturing experience

Received monetary award for outstanding performance – FedEx Ground

Expert user of Microsoft Office Suite

Effective written skills

Received $10k bonus for outstanding performance at Home Depot

Received all superior rating from entire Sr. Management team at FedEx Ground

Outstanding communication skills

Experience & Notable Contributions

USA Pawn & Jewelry Pearl, MS October 2016 – June 2018

Recruiter/Trainer/Community Outreach

Manage all recruitment and training for 75 employees.

Develop training curriculum, including: customer service, civility in the workplace and eBay training.

Manage all orientation processes.

Coordinate performance evaluations and reviews.

Manage all employee related documentation, including: counseling, coaching and feedback.

Work closely with law enforcement to prosecute individuals who provide stolen merchandise to stores.

HR Recruiter/Trainer/Generalist February 2015 – present

Building career brands for job seekers to help them achieve their professional goals/Consulting with FedEx Contractors and Pawn Industry Leaders

HR Recruiter/Trainer

Work closely with FedEx Ground contractors and Pawn Industry Leaders in set up of HR processes, including:

oForms to meet Compliance Requirements, including: timekeeping, payroll, inspections, and safety.

oNew Hire Orientation Forms and New Hire Orientation

oTraining – Harassment and Workplace Violence Prevention

oEmployee Engagement

oCompliance, including audit completion

oTraining leaders in Appreciative Inquiry, Customer Service, Conflict Resolution and other relevant topics

oDeveloped a truck driving school curriculum.

oCreated a New Hire Safety Program for the first 60 days of employment.

FedEx Ground Richland, MS June 2012 – February 2015 Global package delivery provider (traveled in MS, AL, and FL to eight locations)

Field HR Generalist II

Effective leader in the areas of:

Compliance auditing (I9s, personnel files, training requirements);

Employee engagement – conducted meetings with employees for feedback and growth opportunities; performed all new hire orientations; listened to employee concerns and provided timely follow up;

Recruitment – used software system and researched qualified candidates for open positions. Conducted all interviews for candidates.

Retention – conducted “stay interviews” to retain valuable employees. Strived to find common ground with team.

Contributions & Innovative Accomplishments:

Managed eight locations for HR compliance, and recruited for over 300 positions.

Conducted compliance audits and investigations for all locations to assure policies and procedures were effectively in place. Completed all progressive disciplinary action following investigation outcome.

Created team environment through employee recognition, engagement meetings, and providing positive feedback

Sunrise Trading Post Petal, MS January 2011 – February 2012

Convenience store industry with restaurant and gift shop

Human Resources/Operations Manager

Successful leader in the convenience store industry, including: managing all hiring processes, orientation, disciplinary action, vendor relationships, store cleanliness, and training processes.

Contributions & Innovative Accomplishments:

Effectively managed all cash flow, including: daily deposits and payroll; inventory control; and increased revenue by 25% in first year.

Warren Paving, Inc. Hattiesburg, MS July 2007 – January 2011

Commercial construction paving contractor

Human Resources and Safety Manager (Traveled between two company locations each week; provided multi-site visits throughout the state of MS to address HR and Safety concerns).

Effective leader as Human Resources Professional. Received promotion to become both HR and Safety Manager due to outstanding performance. Provided project management to annual company event that attracted over 700 guests.

Contributions & Innovative Accomplishments:

Effectively completed payroll processing

Managed all training for truck drivers and support staff; defensive driving instructor for Smith System

Managed all orientation processes, interviews, recruitment, and files (including dot requirements), CSA 2010, and federal motor carrier requirements

Worked closely with insurance carriers to identify risk from a safety standpoint; managed all property damage claims

Managed all workers’ compensation

Home Depot Hattiesburg, MS August 2005 – July 2007

Large home improvement store - retail industry

Human Resources Manager

Effective leader as Human Resources Professional. Received award for outstanding performance in Human Resources. Traveled 21 stores in the Gulf region following Hurricane Katrina.

Contributions & Innovative Accomplishments:

Effectively completed entire hiring process – recruitment, interview process, and orientation

Managed all training for associates, supervisors, and managers

Organized company events for employee engagement opportunities

Managed entire workers’ compensation process, including: internal investigations as well as external investigations

Education/Continuing Education

Associate in Applied Science degree – Medical Office Technology Pearl River Community College Poplarville, MS 1985

Smith System defensive driving instructor – 2009

Successfully completed Employee Relations Investigative Training - 2013

Continuing Education Coursework – ongoing

References

Marie Curry Accounting Manager/Friend Phone: 601-***-****

Cami Vargas, Manager, USA Pawn Phone: 601-***-**** Email: **********@*****.***

Chester Stewart, Manager, FedEx Phone: 601-***-**** Email: *************@*****.***

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