Manager Home Health

Stephanie Brown

**** ***** *** **** **.

Taylorville, IL 62568

M: 217-***-****

***********@*****.***

PROFESSIONAL SUMMARY

Extensive experience in data entry, managing companies, phone skills, and relationship skills. Strengths include politeness, positivity, phone etiquette, computer knowledge, and hard-working. Adept at customer service and multi-tasking.

PROFESSIONAL EXPERIENCE

Christian County Mental Health (Taylorville, IL) June 2013- Present Secretary/Receptionist

• Answering 4 phone lines on a daily basis

• Opening up the clinic each day by maintaining the alarm system, turning on all the computer systems, counting money from the previous day and ensuring receipts are balanced, checking schedules, and preparing crisis notes for the staff

• Scheduling clients by making appointments, facilitating cancellations, checking clients in for their appointments, ensuring insurance requirements are met, and printing out schedules for staff

• Scanning all paper documents into electronic format

• Faxing and copying reports for the therapists

• Tracking all clients, notes, and files each day

• Additional duties as needed

Omega Home Health Care (Springfield, IL) February 2009 to November 2012 Assistant Manager/Manager

• Responsible for marketing to fine homemakers and CNAs to hire for taking care of our clients in their homes, ensuring their qualifications and abilities

• Tracked employees’ hours and schedules and submitted to corporate office for payroll

• Ensured clients were taken care of properly and inspected homes before employees were deployed

• Attended meetings with other agencies to discuss problems and possible resolutions for our company

• Marketed our services to doctor offices, hospitals and nursing homes, trying to enroll them into our services

• Documented all communications to and from our clients and their families, as well as to and from doctor offices

Jeffers and Jeffers -Subway (Taylorville, IL) June 2001 to December 2007 Assistant Manager/Manager

• Responsible for hiring, including interviewing potential employees, and terminating employees for non-compliance

• Compiled weekly schedules ensuring proper coverage for the store especially at peak times

• Maintained inventory of food supplies

• Prepared food each day, making sure to have enough supplies for the day

• Responsible for counting the drawer each night and making deposits during the day

• Ensured customers were taken care of efficiently and to their expectations

• Maintained the appearance of the store

Education Lincoln Land Community College, June 2008 - August 2008 Taylorville, IL

Associate- Only able to finish up one Semester of Medical Transcription Knoxville Baptist Christian Academy, August 1988 - June 1993 Knoxville, TN

Diploma

General Studies and Courses, took 2 years of typing and 1 year of computer courses.

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