Customer Service, supervisor, computer,account management,scheduling

Linda Jarrow

**** ****** **. *** ****

Plano, TX. 75074

469-***-**** ***************@*****.***

OBJECTIVE

To obtain full time employment within a stable workplace with room to express my acquired knowledge and skills while contributing to the growth of an organization

EMPLOYMENT

Hyatt Regency Hotels Housekeeping/Communication Supervisor Jan. 1991-Aug. 2006

Implement and conduct departmental employee training.

Daily interaction with hotel guest and vendors.

Conduct monthly phone reports for the PBX systems

Conduct maintenance and inventory on all equipment used in PBX operations.

Monitor and coach employee performance using company guidelines.

Assist in housekeeping and other departments as needed.

Rapides Regional Medical Center

Emergency Admissions Clerk

Aug.2006- Oct. 2007

Admit patients upon arrival to the emergency room.

Properly obtain insurance and pertinent information necessary to complete patient forms.

Answer request for patient account and billing information in a timely manner.

Verify and process proper insurance information to file medical claims in person and over the phone.

Walgreens Drug Store

Customer Service Clerk

Nov. 2007 – Nov. 2011

Conduct inventory and replenish stock on shelves.

Accept and process payments for merchandise purchased.

Answer incoming calls to various departments.

Kids R Kids School

Lead Teacher

March 2009 –April 2011

To help develop and teach kids 12- 18mos.

Making sure curriculum is enforced.

Create teacher enhancement skills for kids.

To help them with physical, mental and motor skills.

Active Treatment Tech TH

Denton State Supported Living Center

June 2011 – Current

Working with individuals. Training with levels of supervision at programs such as ETC, Life Skills and PWOW. Dr. Appointments, Lab and Clinic. Using adaptive equipment daily. Doing active treatment on and off the homes. Monitor eating with adaptive equipment and different food textures. Using and training on mechanical lifts. I’m also a state school driver and an OJT instructor. Paperwork like home shift log, all about me books, behavior data sheets, water temp log, BM records and observation notes. Work using new IRIS program. Requesting Trust Fund Money for individuals. Planning and scheduling events monthly. First Aid and CPR training. Working on the new CAPPS program. During excursions on and off campus. Communicating with individuals in active treatment studies. Going on community tours, ISP Meetings. Driving mini buses to and from activities. Engaging in activities on the home, working on SAP’s. Purchasing training equipment for Timber Hill unit. Keeping up with and logging paperwork and receipts on unit. Refreshing activity and equipment for staff and individuals on a daily bases. Managing and balancing state bank cards on monthly bases. Document and replenish all supplies as needed. Assist with training of new staff on active treatment.

EDUCATION

Francis T. Nicholls Sr. High - Graduated 1980

SKILLS

Twenty- Six years of customer service experience, excellent communication skills both verbal and written. Extensive training and experience in a supervisory position within the hospitality industry. Effectively supervise 20 employees at a time. Multi-task; working on office equipment and operations. Knowledge in various Window base computer software. Driving multiple state vehicles and buses.

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