Manager Customer Service

G D. C

**** ********* ******, ******, ** *****

Cell: 217-***-**** - ********@*********.***

P S

Motivated operations lead with solid experience managing all levels of large scale regions and freight volumes, including fleet managing and load planning. . Experienced in all aspects of transportation and logistics operations. Proven record of analyzing needs, developing systems, processes and procedures to enhance performance and increase revenues.

S

Team leadership

Self-motivated

Strong verbal communication

Extremely organized

Client assessment and analysis

Staff development

W H

08/2014 to Current Lead Load Planner

Sharkey Transportation, Inc – Quincy, IL

Schedule shipments to assure customer satisfaction for high-volume regions with priority customers utilizing more than 250 company drivers plus drivers from three sister companies.

Work collaborative with other departments and sister companies to achieve goals and objectives.

Twice received Carrier of the Year for General Mills. Coordinate activities with remote terminals and on-site personnel embedded with customers.

Maintain proper equipment staffing at shippers, receivers and company facilities. Assure routing of company equipment for timely maintenance and repair as required.

Advise and assist other planners as needed for planning. 10/2013 to 07/2014 Day Cab Division Start-up

Sharkey Transportation Inc – Quincy, IL

Assist in process, direction and planning of new division for 10 truck day cab division.

Coordinate plans for loading, dropping and repowering freight with one dispatcher. Satisfy daily use of driver's hours and customer driven freight. Generated new revenue stream for the company.

01/2004 to 09/2013 Load Planner, Van Division

Sharkey Transportation Inc – Quincy, IL

Determined the most cost-effective procedures and routes for shipments. Translated business needs and priorities into actionable logistics strategies. Minimized damage and repair costs through careful management and preventative maintenance.

Managed shipment schedules to maximize productivity and cut costs. Increased production and flow of struggling van division. Oversaw there dispatchers, each with a fleet of approximately 25 drivers. Maintain proper staffing of equipment at shipper, receivers and company facilities. Recognized for strong planning and analytical skills to generate company revenue and purchase of new equipment.

07/1999 to 06/2003 Division Start-up, Reefer Division Sharkey Transportation Inc – Quincy, IL

Started division by recruiting a base fleet of six owner-operators back to the company.

Serviced new business for JBS (formerly Excel) and Con-Agra. Planned temperature controlled freight regionally from NE, IA, IL, MO, KS and AR.

Grew fleet to two dispatchers, 25+ drivers and increased company revenue and profile.

07/1994 to 06/1999 Load Planner, Reefer Division

Sharkey Transportation Inc – Quincy, IL

Directed all activities related to planning, customer service dispatch and routing of fleet.

Took fleet of 20 drivers and maxed the division at 60 drivers - company and owner- operators.

Secured freight with customers and brokers.

Assured safe, legal and timely deliveries.

Routed equipment to company facilities for scheduled maintenance and repair. 08/1993 to 06/1994 Quality Services Supervisor

KLLM Nationwide Carriers – Jackson, MS

Responsible for supervising all facets of operations during a midnight to noon shift. Oversee and direct three night dispatchers.

Work with road breakdown department for recovery of loads and equipment. Maintain and monitor on-time deliveries.

Set swaps via satellite to mitigate late deliveries and drivers home-time requests. Generate and monitor reports to update daytime personnel. 06/1993 to 09/1993 Customer Service Manager

KLLM Nationwide Carriers – Jackson, MS

Forecast volumes of customer needs and company equipment availability. Liaison for Midwest customer base to include Pillsbury, M&M / Mars, 3M and Procter and Gamble.

Schedule loading appointments and direct needs for delivery appointments. Monitor loads and work with fleet manager to insure on-time needs and deliveries. 09/1992 to 05/1993 Operations Floater

KLLM Nationwide Carriers – Jackson, MS

Fill in for vacationing personnel in all facets of operations for day, night or weekend staffs.

Maintain a flexible schedule for on-demand need and company's benefit. 04/1991 to 08/1992 Customer Receiving Manager

KLLM Nationwide Carriers – Jackson, MS

Schedule loading and unloading appointments as directed for the Midwest Division.

Track dispatched loads via satellite to monitor for on-time deliveries. Interact with fleet managers on driver's performance. Trainer for new Receiving Managers.

01/1991 to 04/1991 Corporate Driver Recruiting Manager KLLM Nationwide Carriers – Jackson, MS

In charge of phone interviews and application process across a corporate region. Verify employment histories, run DAC service reports, direct physicals and drug screens.

Travel to regional truck driving schools and present company to students. Organize and create newspaper ads.

Maintain and grow four company terminals – Jackson, MS; Jackson, TN; Baton Rouge, LA; St Louis,MO

01/1991 to 04/1991 Corporate Driver Recruiter Manager KLLM Nationwide Carriers – Jackson, MS

In charge of phone interviews and application process across a corporate region. Verify employment histories, run DAC service reports, direct physicals and drug screens.

Travel to regional truck driving schools and present company to students. Organize and create newspaper ads.

Maintain and grow four company terminals – Jackson, MS; Jackson, TN; Baton Rouge, LA; St Louis,MO

03/1989 to 12/1990 Terminal Driver Recruiter Manager KLLM Nationwide Carriers – Chesterfield, MO

In charge of phone interviews and application process across corporate region. Verify employment histories, run DAC service reports, direct physicals and drug tests, conduct road tests, direct and monitor orientation process. Travel to regional truck driving schools and present company to students. Organize and create newspaper ads.

Grew the St Louis terminal from approximately 60 drivers to a base of 125 drivers. 01/1991 to 04/1991 Corporate Driver Recruiting Manager KLLM Nationwide Carriers – Jackson, MS

In charge of phone interviews and application process across a corporate region. Verify employment histories, run DAC service reports, direct physicals and drug screens.

Travel to regional truck driving schools and present company to students. Organize and create newspaper ads.

Maintain and grow four company terminals – Jackson, MS; Jackson, TN; Baton Rouge, LA; St Louis,MO

E

1986 Bachelor of Arts: Art

Culver-Stockton College - Canton, MO

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Director of Quincy Youth Football League (QYFL), 2013 to 2017. Coach of Quincy Youth Football Team (QYFL), 2012 to Present.

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