Technician, Service Representative
Resume:
KAYCEE DORTCH
*** ****** ****, ******, ** *****
******.******@*****.***
EXPERIENCE
AUGUST 2014 – PRESENT
VETERINARY TECHNICIAN, CANYON CREEK ANIMAL CLINIC
• Created Standard Operating Procedures for all technician duties including sterilization techniques, laboratory techniques, specimen preparation information, and technician skills.
• Maintained all laboratory equipment including weekly and monthly maintenance as well as troubleshooting issues with assistance from technical support as needed to ensure all equipment was fully operational
• Managed hospital inventory to ensure supplies needed for day to day operations were present and available.
• Acted as a liaison between veterinarian and client to communicate patient needs and relay vital health history to facilitate pertinent treatment for patient
• Proactively assisted veterinarians in time management to keep the day moving forward and ensuring all patients were cared for in a timely manner
• Administered patient care according to veterinary directions including administering medications, obtaining diagnostic images, obtaining any necessary samples for laboratory testing, and preparing specimens for interpretation as required
• Cross-trained as a Customer Service Representative answering questions over the phone, scheduling appointments, and welcoming all clients entering the building
*Built this position on 4 years previous experience as a veterinary technician 2003-2006 and 2010-2011* JANUARY 2014 – AUGUST 2014
PUBLIC PROGRAMS COORDINATOR, TRINITY RIVER AUDUBON CENTER
• Hired and managed 8 intern staff members during summer programming
• Created and implemented engaging and educational programming, teaching all ages about birds and about native Texas environments
• Coordinated and taught river kayak tours
• Coordinated and taught summer camp programming for children ages 5 – 17 including creating curriculum
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June 2011 – JANUARY 2014
ENVIRONMENTAL EDUCATOR, VARIOUS SEASONAL POSITIONS AND LOCATIONS
• Taught a variety of outdoor curriculum to children ages 5-18, including handling and training a variety of exotic animals for teaching experiences EDUCATION
MAY 2010
BACHELOR OF ARTS IN BIOLOGY, MARYVILLE COLLEGE
• Dean’s list, 3.4 GPA, 33 credits in Biology (including cell biology, genetics, and bio research methods), 16 credits in Chemistry (including Organic Chemistry), 10 credits in Statistics
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