Customer Service Nursing Assistant

Jennifer J. Simon

*** ***** *** **** ~ Mechanicsburg, PA 17050 ~ 717-***-****~ **********@*****.***

SUMMARY OF QUALIFICATIONS

Customer Service

POS System Operation

Quality Control

Retail/Restaurant Sales

Health/Safety Awareness

Goal/Quota-Focused

Sanitation/Stocking

Hospitality/Housekeeping

Healthcare Background

Money Handling

Computer Skills

New Hire Training

EXPERIENCE

Fed Ex Lewisberry, PA

Sorter 11/2016 to 01/2017

Worked in a team environment to unload and load boxes/shipments in a timely fashion

Received packages in a conveyor line and operated a handheld scanner to sort packages

Maintained clean and organized work spaces and wore proper health and safety attire

D.B. Schenker Carlisle, PA

Technical Support 01/2014 to 03/2014 and 10/2015 to 02/2016

Reviewed a high volume of Apple devices each day; worked with a team to meet daily quotas

Wiped screens and performed visual and diagnostic tests to ensure quality

Handled iPhones, iPads and iPods; verified sellable or damaged status and sorted accordingly

Walmart Carlisle, PA

Sales Associate 05/2013 to 09/2013

Professionally greeted and assisted customers in photo lab and electronics department

Operated POS system to complete credit card, gift card, cash and check transactions

Assisted customers with questions and options regarding photos; developed photos

Shari’s Berries Camp Hill, PA

Production Crew (Seasonal) 12/2011 to 04/2013

Participated in the rotary line to fulfill strawberry orders; met productions quotas

Maintained health and safety standards while dipping, packing and conducting quality control

Removed debris and swept after each shift; wore appropriate health and safety attire

Wendy’s Carlisle, PA

Crew Member 07/2011 to 04/2012

Accepted and fulfilled meal orders at service counter; provided drinks and assembled trays

Operated POS system to process customer purchases; issued correct change as needed

Conducted food prep; made specialty menu items and fulfilled customer requests

Provided excellent, attentive customer service at counter and drive-thru window

America’s Best Inn Carlisle, PA

Housekeeping 08/2010 to 03/2011

Provided clean, comfortable and satisfying surroundings for guests; restocked toiletries

Safely used a variety of chemicals and cleaning equipment to ensure quality standards

Maintained hallways, meeting rooms and lobby; notified management of theft or damage

EDUCATION AND TRAINING:

Harrisburg Area Community College Harrisburg, PA

Certified Nursing Assistant 2015

Tri-County OIC Harrisburg, PA

GED 2012

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