Customer Service, Office
Resume:
Patricia Rogers
**********@*******.***
WilliamsLeaTag – Office Services Associate July 2017-June 2018
Responsible for providing general clerical office support with attention to detail at a client site. Coordinates and processes customized packaging, hospitality, mail, reprographics and intake functions.
Receives, sorts, processes, creates shipping manifests and delivers interoffice mail with highest level of customer service in a professional environment.
Documents accountable and non-accountable items (FedEx, UPS, USPS, Certified Mail, etc.).
Utilize appropriate logs for all office services work. Logs and recovers temporary security badges to guests, vendors, etc.
Place service calls when needed.
Order and receive supplies needed on an ongoing basis for: kitchen, new hires, paper and office supplies. Follows established customer inquiry processes and responds to customer needs and requests.
Performs Quality Assurance on work of others as requested.
Use equipment and supplies in a cost efficient manner.
Informs supervisor of potential problems or customer concerns.
The Cooper Institute - Adult Education Coordinator/Bookstore & Warehouse Mgr. Feb. 2003-Nov. 2016
Coordinate, facilitate and complete all critical aspects of continuing education classes which includes judgment and decision making. Interpersonal skills a must.
Managed and facilitated the Home Study Program (7 courses).
Supported the receptionist while on vacation, breaks or when needed or as necessary.
Maintain documentation for vendors, royalties, orders, shipments, and all financial transactions as it relates to adult education, bookstore or warehouse. Reinforce procedure with all necessary paperwork.
Manage and facilitate backend of shopping cart. Average yearly store revenue through 2014 was $87,000. Moved store to smaller location in 2015, but still netted sales over $46,000.
Monitor and document sales, inventory control, expenses and weekly sales reports to Director. Responsible for meeting budgeted revenues.
Develop marketing strategy; research and assure a product mix appealing to clientele, and develop special promotions to enhance interest in bookstore and education courses. Drive sales and assist in new leads including trade shows.
Monitor, coordinate, maintain and requisition all supplies, materials and equipment needed as it relates to the bookstore, warehouse and education courses. Encouraged maintenance agreements which improved efficiency.
Confer and coordinate in-house printed material production schedule with staff. Complete editing/proofing, scanning and printing of 36 course manuals on an ongoing basis. Ensure all materials are completed by deadline.
Identify cost effective shipping methods and execute.
Simplify and document standard operation processes and policies for bookstore and warehouse.
Provide quality, positive and knowledgeable customer service for adult education and CI bookstore. Supported fellow staff members outside of the department as an independent worker.
Teamwork - coordination, assistance and attendance of special projects outside of department: GET KIDZ FIT, FitnessGram, Healthy Zone Schools, and NFLPlay60.
Education and Training
Griffith High School – Griffith, IN
Collin County Community College
Intuit-Quickbooks (POS)
Windows Office
Business Writing for Results
Mailroom Safety-Certification
Professional and Personal References
Irene Leverette ***********@*****.*** 972-***-****
Dr. Steve Farrell ********@**********.*** 972-***-****
Laura Fast *****@******.*** 972-***-****
Mark Barron ***********.**@*******.*** 214-***-****
Volunteer Work
American Heart Assoc. American Red Cross
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