Bruce A. Kestenbaum

**** ******* ***, ****** *****, FL 32174 ● 508-***-**** ● ac57ob@r.postjobfree.com

INSURANCE MANAGER

Successful and highly respected insurance industry executive with 25+ years in insurance, carrier relations, marketing, management, operations, finance, underwriting, sales and customer service. Leverages genuine passion and possesses a keen knowledge of insurance strategies that help deliver positive results that exceed expectations. Focused, ethical and trustworthy; takes pride in customer satisfaction, personal and team accomplishments, growing the business and meeting client needs. Demonstrates excellent communication skills to build trustful relationships with customers and satisfy their needs. Outstanding writing and presentation skills; able to interface effectively with all levels in an organization. Able to leverage strong knowledge of P&C & LAH coverage or potential coverage to market new business, act as a partner with agents on presentations and contribute to company sales revenue. Seeking a position in a management capacity in an insurance agency or company.

PROFESSIONAL EXPERIENCE

Schumacher Insurance LLC (Allstate Dealer Agency) West Palm Beach, FL

Director of Insurance June 2017 – November 2017

● Provided day-to-day leadership and management for all aspects of the Agency with over $6,000,000 in Premium and over 2,500 Policies in Force.

● Demonstrated leadership skills and management skills to coordinate large projects and develop employees through mentoring.

● Showed effective communication skills to maintain positive work atmosphere.

● Responsible for all Agency management duties, including sales, financial human resources and service.

● Increased Production Steadily while rebuilding sales force.

● Acted as primary liaison between the Agency, Insurance Companies and Schumacher Auto Group.

Elder Insurance LLC (Allstate Dealer Agency) Tampa, FL

Agency Principal June 2015 – June 2017

● Provided day-to-day leadership and management for all aspects of the Agency building the agency to premium of over $1,000,000.

● Developed and successfully implemented strategies that helped the Agency attract new customers and increase client base.

● Earned Allstate Sugar Bowl Reward Trip with highest new business production during contest period in State of Florida.

● Built trustful relationships with the Agency’s most valuable clients.

● Analyzed global trends in the insurance industry.

● Designed and established insurance training programs for employees to improve their performance.

● Acted as primary liaison between the Agency, Insurance Companies and Elder Auto Group.

Chuck Hutton Insurance Group, Inc. (Allstate Dealer Agency) Memphis, TN

Chief Operating Officer October 2013 – April 2015

● Provided day-to-day leadership and management for all aspects of the Agency building the agency to premium of over $1,750,000 and over 1,200 Policies in Force.

● The Agency named highest new business producer among new agents in Southern region in 2014.

● Identified new opportunities and developed new marketing strategies to increase the revenue of the Agency.

● Attended the Leaders forum as the Agency representative in April 2015.

● Effectively collaborated with the most valuable clients for satisfying their needs and maintaining the positive image of the Agency.

● Acted as liaison between the Agency, Insurance Companies and Chuck Hutton Chevrolet and Toyota automobile dealerships.

State Wide Commercial Insurance, Inc. Vero Beach, FL

Operations Manager April 2011 – October 2013

● Provided day-to-day leadership, including operations management for a $7 million revenue independent insurance agency concentrated on Florida property and flood insurance.

● Developed and implemented strategic agency marketing plans and long range company growth initiatives.

● Maintained carrier relationships and participated with agents on client presentations to grow business.

● Designed training programs for the agency staff to ensure their productivity and help them develop necessary skills.

● Led and managed the agency staff of 25; provided training and mentoring to create team culture and hold staff accountable for achieving results, goals and objectives.

● Involved with new business sales and service on selected accounts.

● Collaborated with new customers for increasing the client base.

Flagship Insurance Agency, Inc. New Bedford, MA

President, Executive Vice President & Chief Marketing Officer October 1993 – July 2010

● Provided day-to-day leadership, including all Finance and Operations Management for a $1.25 million revenue independent insurance agency.

● Ensured sustainable growth of the company and made it one of the leading agencies in the region.

● Developed and implemented strategic agency marketing plans and long range company growth initiatives.

● Introduced new technologies into the Agency and used innovation to grow the business.

● Demonstrated effective crisis management skills and led the company through the global financial crisis of 2007-2008.

● Maintained carrier relationships and participated with agents on client presentations to generate new business

● Designed training programs for the agency staff to ensure their productivity and help them develop necessary skills.

● Led and managed the agency staff of 10; provided training and mentoring to create team culture and hold staff accountable for achieving results, goals and objectives.

EDUCATION

Allstate Agents Training Course Nashville, TN

October 2013

Certified Insurance Counselor Designation

1985

Williams College Williamstown, MA

Bachelor of Science, Major: Political Science June 1982

CERTIFICATIONS & ONGOING TRAINING

● Graduate of the Commercial Union / Commercial Lines School for Agents

● Florida 220 and 215 Licenses

● Certified Insurance Counselor

PROFESSIONAL AFFILIATIONS

● Commercial Union Regional Producer Advisory Council Member - Chairman of Group & Member

● RTW Insurance Company Regional Producer Advisory Council - Member

ADDITIONAL SKILLS

● Communication

● Crisis management

● Leadership

● Market analysis

● Self-discipline

● Self-motivation

● Self-organization

● Strategic planning

● Relationship building

REFERENCES

Furnished Upon Request

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