Customer Service Engineering

JAMES PARECATTIL JOHN

**** ******* **, *******, ******** 703-***-**** *************@*****.***

PROFESSIONAL EXPERIENCE

Ethical Auto Claims Adjuster with excellent customer service skills and the ability to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.

Education

BACHELOR OF TECHNOLOGY IN ENGINEERING 1992 COLLEGE OF ENGINEERING, TRIVANDRUM

Major: Mechanical Stream Industrial Engineering

Skills & Abilities

MS Office

Automobile claims specialist

Accident scene investigations

IRDA Claims Adjuster License in India-IRDA/IND/SLA-53006/14/08/2020

Experience

AUTO CLAIM ADJUSTOR NEW INDIA ASSURANCE CO LTD. KOCHI RO MAR 1999 – MAY 2018

Collaborated with the claims department and industry anti-fraud organizations to resolve claims.

Substantiated legitimate claims and denied unjustified claims.

Evaluated insurance policies and analyzed damages to determine coverage.

Evaluated all evidence with the ultimate goal of creating positive outcomes for client’s claims.

Followed up on potentially fraudulent claims initiated by claims representatives.

Documented all investigation activity and presented reports to management.

Answered customer questions regarding deductibles.

Reviewed and analyzed suspicious and potentially fraudulent insurance claims.

Reviewed field inspections and coordinated all insurance claim audits.

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