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Product Manager

Location:
Ontario, California, United States
Posted:
August 19, 2018

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Resume:

OGUNDERO OLAMIDE

437-***-**** ac57mf@r.postjobfree.com

PROFILE SUMMARY

Dynamic and versatile Digital Payment Professional with over 8 years’ experience in developing Mobile Financial services and Electronic banking products with a vision, strategy, and roadmap for financial inclusion in West Africa.

Developed exceptional product propositions from the synergy between financial and telecommunications platforms to provide easy and convenient banking services to Customers.

Experienced in Strategic Planning, Product Development, Project Life-Cycle Management and effectively manage stakeholders to achieve set performance in productivity, maximize customer satisfaction and business revenue.

Ability to build strong working relationships through excellent communication, decipher intricate information into understandable terms and effectively partner with diverse colleagues, external partners, and key decision-makers to achieve ambitious goals.

An advanced user of application software such as Microsoft Office suite and an intermediate user of applications like MySQL, JIRA.

KEY ACHIEVEMENTS

Deployed new Mobile & Internet Banking propositions and APPs that grew the bank’s electronic channel monthly revenue from USD8,300 to USD55,500 within 5months.

Product marketing & communication of Digital Banking APP with over 1million impressions.

Launched the first Mobile Point of Sale (MPOS)terminals owned by a telecommunication company.

Project managed and delivered the first Micro-credit loan facility provided by a telecom for Mobile network subscribers. Increased the loan portfolio from launch to 280M in 3 months.

Partnered with a local bank (Guarantee Trust Bank - GTB) to improve the Central Bank’s financial inclusion initiative by enabling bank account opening using USSD channel (GTEasySavers Account) and achieved 5,000 accounts opened the first month.

Achieved the implementation of the national Bank Verification Number (BVN) on the telecom USSD channel.

Enabled telecom subscribers access to Micro-Insurance & Savings services through implementation on USSD & SMS channels.

KEY STRENGTHS & SKILLS

Digital Financial services (Banking & Telecoms)

Analytical & Numeracy Skills

Business Process & Requirement gathering

Communication Management

Product Development & Management

Agile/Scrum Project Management

Presentations & Reporting

Leadership & Team Building

Organization & Interpersonal skills

Project Planning & Scheduling

Computer Skills

Advanced Word Advanced PowerPoint Advanced Excel Advanced Outlook SQL Server

PROFESSIONAL EXPERIENCE

Digital Banking Product Manager Sterling Bank Plc Oct. 2017 to Jun. 2018

Managed multiple digital projects (Mobile Banking/Payment, Internet Banking, ATMs, Debit Cards (VISA, MasterCard & Verve) from Conceptualization to design and delivery.

Accountable for digital banking product portfolios and cross-functional team engagement to deliver customer-centric services.

Engaged project sponsors, critical stakeholders, information technology and business support teams to develop the customer requirements into user story and development plans.

Project management plans & requirement gathering documentations highlighting objectives, project scope, budgets user stories, etc.

Managed delivery of product iterations and various digital platforms to ensure retention and improvement of the bank’s customer experience using Agile / Scrum Project management technique.

Collaborated with vendors and multiple teams in resource allocation & availability with appropriate sequence of activities to manage workload.

Reduce project cost, budgeting and negotiate contracts with vendors while ensuring optimal service quality & delivery.

Product Manager, USSD, Mobile & Internet Banking Services Sep. 2016 to Sep. 2017

Managed Product User team responsible for developing Interface design using wireframes and Microsoft Visio for smooth customer journey mapping.

Led the team that engaged third-party service provider to re-negotiate monthly expenses that resulted in the reduction by 17%.

Worked closely with technical stakeholders, developers and GUI specialists to upgrade the customer experience user flows on the bank’s mobile and internet banking platforms.

Project managed the Implementation of multiple banking services and value added services on the USSD channel using user stories and customer experience workflow tools.

Managed product launches & engagement with brands & communication teams.

Risk management assessment and stakeholders’ relationship management.

OTHER PROFESSIONAL EXPERIENCE

Product Manager: Mobile Payments Aug. 2012 to Aug. 2016

ETISALAT TELECOMMUNICATIONS (EMTS) NOW 9MOBILE.

Drove the Financial services & mobile payment Product lifecycle from conceptualization, design and Development to product delivery and launch.

Monitored all Mobile Money Product portfolios by harmonizing business strategies with customer needs and necessary enhancements, modifications & upgrades, leading to the development of enhanced digital payment channels and capabilities that drove business performance and improved client loyalty.

Researched, identified and analyzed Mobile Money information like trends and past performances of the most successful counterparts in Africa (Kenya – MPESA), Set-up histories, data of Agency operations, and key success factors to provide key insights and recommendations on operational model.

Monitored performance against budget and key KPIs, highlighting any issues and trends (e.g., efficiency, profitability etc.); provided the department head with insightful interpretation of data, including supporting commentaries, presentations, briefings, and benchmarking matrix against other business competition.

Developed Product Marketing initiatives using data analytics tools, targeted campaigns & incentive programs for repeat usage and customer retention.

Involved in the design and implementation of Easywallet platform (SIMToolKit menu that warehoused 5 Banks Mobile Money services) that enables access to financial services to all 23 million mobile phone Etisalat subscribers.

Managed internal cross-functional and external vendors from other countries via adequate responsibility scheduling and daily sprint meetings.

Organized training for business users, and post implementation IT support.

Assisted in the preparation and presentation of reports for the Mobile Financial Services group, ensuring that they are produced in accordance with a pre-determined timetable on weekly and monthly basis including reviews with stakeholders across all levels of the department.

Product Manager; Mobile Payments

United Bank for Africa Plc May. 2010 – Jul 2012

Contributed as a pioneer staff in development of Mobile Payment strategies for the financial inclusion directive by the banking sector governing body (Central Bank).

Assisted in the collation of the bank’s roadmap and presentation to the Central bank that led to the issuance of the Mobile Money license awarded to the bank.

Initiated Corporate partnerships and business propositions with OEMs, third-party payment switches and telecommunication company to support the financial inclusion initiatives.

Developed Marketing strategies and monitoring trends for innovative value-added services.

Analytical weekly report for performance measurement.

Managed and trained all classes of Mobile Money Agents & customers.

Supervised Call center escalations and support issues to ensure adequate complaint resolution and customer satisfaction.

EDUCATION & PROFESSIONAL DEVELOPMENT

Masters, Business Administration

University of Wales - Canadian Equivalency of Master’s degree as assessed by World Education Services

Bachelor of Science, Computer Science & Technology

Babcock University - Canadian Equivalency of 4years Bachelor’s degree as assessed by World Education Services

PROFESSIONAL DEVELOPMENT AND CERTIFICATION

•Cisco Certified Network Associate (CCNA, 2006; CCNP-BSCI, 2009)

•Product Development & Marketing for E-commerce/Telecom (2013)

•Executive MBA, Mobile & Digital Payments (2015)

•Project Management Professional Training (2017)

•Agile/Scrum Training (The Agile Advisory), 2016

•Predictive Analysis using GUI Tools (2017)



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