Service Representative Customer

LORETTA HIGGINS

**** * **** ** *** **, Bowling Green, OH 43402 * Cell 419-***-**** * ********@*****.***

Background Summary

Professional individual who has acquired 25 years of expertise in manufacturing as Customer Service Representative, MRO Buying, Inventory Control, Parts Room Distributor and Account Payable. Detail and quality oriented, with the ability to manage complex projects such as plant startup for Production Products, Inc. Experienced in Negotiation, Supervision, Project Management, Inventory Control and Accounts Payable.

Work Style

Knowledge & Expertise

Technical Proficiencies

Work with others productively

Detail oriented & analytical

Works well under pressure

Conscientious

Resourceful

Ethical

Dedicated & Dependable

Effective Communicator

Self-Motivated

Strong negotiation skills

Accurate Inventory Management

Excellent cost savings research

Supervisory Skills

Ability to multitask

Project Management

Variety of software experience

Accounts Payable research

Shipping & Receiving experience

Expedite Customer Orders

Attend Production Meetings

Supply Chain ERP/MRP

AS400 experience

Maximo Software

J.D. Edwards Software

Data Stream MP2 Software

Microsoft Outlook, Excel

Novell GroupWise Email

Fax/Copy Machine

Personal Computer Inventory System

Syteline Software

Portal.net

SharePoint

Professional Experience

Customer Service Representative Aug. 2009 – MARCH 2018

Intervala, LCC (Formerly ducommun, inc.) – East Pittsburgh, PA

Communicate acknowledgment dates to the customer and respond to inquiries and/or requests for order status and expediting: reschedule ship date in accordance with customer order change requests. Work closely with production and supply chain buyers to get the best and most accurate information available to meet the customer’s expedite requests

Attend Production Planning Meeting twice a week for most current delivery status for customer updates

Proactively alert customer of any order-related issue by utilizing the Intervala Open Order Report, work with the appropriate internal departments to ensure the accuracy of the report, reconcile with customer’s open order report when required

Monitor customer complaints and advise the proper personnel to ensure problem areas are addressed in a timely manner

As required, ensure compatibility between purchase order and respective quotes(i.e. revision levels, pricing, quantities, special instructions, etc.); ensure that the appropriate team members are notified to resolve any resulting discrepancies prior to processing the order

Prepare Quoting Forms with accurate information(i.e. current pricing, revision, lead time, usage history, etc.)

Maintain Quote File – Excel spreadsheet for all open and completed files

Preform order entry activities utilizing the company MRP computer system

Adhere to “General Requirements of Team Members”

Serve as backup for Senior Customer Service Representative and all her duties in her absence( i.e. enter all customer orders, credits and order changes as required, answer phone for incoming calls, run daily reports, balance Daily Bookings Sales Report, etc)

Worked onsite at the customer’s office for 6 years as a liaison between the customer Supply Chain Department and Intervala

Supply chain ERP/MRP utilization for customer and Intervala

Update customer Portal.net with the latest delivery information

MRO BUYER Sept. 2005 – Jan. 2009

Production Products, Inc – Columbus Grove, OH

Negotiated pricing and delivery of MRO product

Negotiated cost savings of $50,000 plus per year of MRO Product

Requisitioned and created PO for approval and issuance

Established credit with new suppliers

Met with established and new supplier sales representatives

Setup of Maximo barcode procedure of tool crib inventory

Research and reconciled Invoice issues for Accounts Payable

Maintained permanent PO file copies and pack slips

Created electronic PO for monthly billing invoices

Responsible for MRO tool crib – Attained a 95% accuracy

Operated Maximo auto-reorder of inventory stock

Trained and supervised tool crib attendant for two years

Operated tool crib in absence of tool crib attendant

Daily issuance of parts to equipment with Maximo system

Maximo and physical receipt of all deliveries

Responsible for all outgoing UPS shipments

Maintained MSDS file to meet OSHA requirements and regulations

Maintained supply and issuance records of PPE to production workers

Issue Maximo equipment numbers for PM Maintenance Program

Faxed hard copy of approved PO to all suppliers

Organized tool crib from ground level with inventory stock

Answer phone with night bell & paging system

Completed yearly physical inventory counts

Inventory reduction of obsolete items

Set minimum and maximum stock levels based on usage

pso parts distributor Oct. 1991 – Sept. 2005

Hancor, Inc. (Now ADS, Inc.) – Findlay, OH

Negotiated pricing and delivery of MRO product

Negotiated cost savings of $30,000 plus per year of MRO product

Requisitioned and created PO for approval and issuance

Responsible for MRO tool crib inventory accuracy of 95%

Shipping and receiving of all UPS shipments

Receive orders with J.D. Edwards system

Communicate parts information over the phone for 15 branch plants

Daily issuance of parts to 15 branch plants with MP2 inventory system

Research and reconciled Invoice issues for Accounts Payable

Balance and record monthly petty cash transactions

Reconciled and recorded transactions for $15,000 monthly procurement card

Calculated monthly billing for 15 branch plants

Entered journal entries on AS400 for 15 branch plants

Organized, labeled and documented tool crib for 15 branches

Trained and supervised four tool crib attendants for 13 years

On call 24 hours for emergency breakdowns

Scheduled shipping arrangements for emergency breakdowns

Took shipments to airports for emergency breakdowns

Delivered directly to or met branch plants with parts for emergency breakdowns

Operated tow motor to load and unload with parts shipments and equipment

Completed yearly physical inventory counts

Answer phone with paging system for 15-26 associates

Inventory reduction of obsolete items

Set minimum and maximum stock level based on usage

Education

Lima Technical College – Lima, OH

Associate Degree - Accounting

Continuing Education & Skills

JDE ERP Systems Proficiencies – Purchasing, Accounts Payable, Inventory

AS/400 Skills

Microsoft product proficiencies – Excel, Word, Outlook

Effective Listening Skills

Supervision and Leadership Workshop

Excellence Training – Focus on understanding business processes and how to support core business competencies

Safety in the Workplace

Conflict Management Course Certificate

Fundamental Skills of Communicating Course Certificate

Giving and Receiving Constructive Feedback Course Certificate

Certified Tow Motor Operator

Syteline Software

Portal.net

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